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    Nuezra Health Services

    5.0 (1 review)
    Open 4:00 am - 6:30 pm

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    2 years ago

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    MASA Assist

    MASA Assist

    1.0(3 reviews)
    0.8 km

    Don't get duped by these high pressure presentations that prey on elderly people by scaring them…read moreinto these costly medical tranportation membership policies. Do your educated research, look at ALL Better Business Reviews online as there are literally tons of terrible reviews from people who feel like they got scammed. When something is a really good thing and reputable, there is never high pressure to commit a $5000 payment on the spot as Masa does. They tell you that you will lose the great price of $5000 by not signing on instantly where it will cost $6,500 later. Go to the dinner presentation and have a meal --however, then get the hell out of there! Save your money, be well-informed, read all the terrible reviews, and part with $5000 more wisely!

    My mistake was going to one of their sales pitches at a local restaurant. I left after 2 hours when…read moreI found out how expensive they are. I received a phone call and explained to the woman I could not afford it. She then started the pressure sale of waiving the sign up charge and lowering the monthly amount. I again told her I couldn't afford it. Several days later I get the 2nd or 3rd call. The guy, who never identified himself or the company (I researched the phone number) addressed me by my MILs name. I told him she was deceased and how could I help him? He responded with, "I'm sorry", then under his breath said, "F*** you" following another "I'm sorry". Maybe he has tourettes and if he does shouldn't be calling people. I spoke with a supervisor and advised to never contact me again. BBB shows 12 complaints closed in 3 years and 7 in the last 12 months. That is far to many to be a reputable company.

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    MASA Assist
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    Swift Care

    Swift Care

    2.8(13 reviews)
    18.8 km
    Speaks Spanish
    Wheelchair accessible

    DO NOT USE!!! I would give no stars if possible! We hired Swift Transportation for a round-trip,…read morewheelchair-accessible ride for my 89-year-old father--who cannot walk--to attend the Marlins game. It was meant to be a very special day, likely his last live baseball game ever, and we spared no expense, spending over $1,000 on tickets to make it memorable and comfortable for him. What we experienced instead was an absolute disaster that nearly ruined the entire day. No one showed up for our 12:30 PM pickup. Despite calling the office to confirm earlier that day, we were left stranded at his assisted living facility. I was on hold for 15 minutes before they hung up, and after that, they stopped answering my calls. By pure luck, I had the number of the afternoon driver (Victor), who called earlier to confirm the 5 PM pickup. I called him, and he was able to get in touch with dispatch--only to tell me no driver had been assigned and they had no solution. We scrambled to find another ride and luckily were able to get a Yellow Cab wheel transport to rush over. We ended up walking into the game in the 3rd inning--missing the start of a day we had planned for weeks and paid dearly for. After the game, the 5 PM ride never came either. Once again, we were stranded--this time outside the stadium in the heat, with my elderly father in his wheelchair, trying to keep him cool and hydrated while I made dozens of unanswered calls for an hour. We reached out to seven different taxi companies, none of which had wheelchair transport available. I finally called Victor again and explained the situation, we were stranded and desperate--thankfully, he pushed through with dispatch, got himself reassigned, and came to get us. He was the only bright spot in an otherwise nightmare of a day. This was not just about poor logistics--it was about putting an elderly, disabled man through unnecessary distress and completely failing to deliver the service we paid for. It turned what should have been a beautiful memory into a day filled with stress, rushing, and worrying for my father's well-being. If you're considering using this company for wheelchair transportation, please think twice--especially if you're dealing with someone vulnerable. We were lucky we had backup options. Not everyone will.

    My father waited 1 hr 45 minutes after confirming the completion time of…read morehis appointment. They assured me that he'd be picked up from 3:00 to 3:15 pm, we reconfirmed. As of right now, my 90 year old father is still in transit from his appointment. Rather than the company declining the service so another more serious company would take it and be ON TIME they overcommit being unable to be on time. Mia & Kenny, you need to be more transparent with the customer. I do not recommend this company, unless you don't mind waiting or making your relative wait forever.

    Nuezra Health Services - medicaltransportation - Updated May 2026

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