It seems to me when I left a negative review and the owner responded apologetically that some offer of returning for a free meal would be included with his apology! It's the only way I would ever return and we could then see if anything improved. read more

Visited for the weekend and decided to pickup SG on my way back to my Airbnb. I've never used the app but decided I should so I signed up. I never rate places but this experience was so bad and I was so bored waiting that I decided to review. In fact, this was the worst experience I've ever had at SG and possibly the worst experience ever picking up food. In-store customers were prioritized over pickup and I stood over 30 minutes watching about 20 customers get helped, 6 pickup orders get made that were not mine or any for the other people waiting for pickup either. I missed all three buses that left to go back to my Airbnb, forcing me to pay for an Uber since the next one wouldn't be here for 30min. It was brutal and painful to the point the pickup line people started to befriend one another about how bad it was and get aggressive about orders interrupting the staff while they were checking out others. When my order was handed to me, the employee looked at me with the worst expression and I forced a thank you out of kindness and he rudely turned around. Honestly don't blame him though because I watched him and his coworker who seemed to have some sort of physical disability struggle to meet the order demand as two other employees, one of which who looked like the manager, chat away in the back. I'd be pissed too...this location needs serious help. I obviously won't be back but be warned locals. read more

One employee was so rude she rolled her eyes at all my friends when all we did was order. The restaurant was not even busy. She asked "what do you want? You're standing there so what you want from me?" when I said "excuse me" because I could not understand what she was saying since she wouldn't get any closer to me and stayed 10 ft behind the counter. I don't know why this lady was so miserable and am baffled who the hiring manager was who thought it was okay for someone genuinely so mean spirited to work there. I loved sweetgreen before, but I will never go again thanks to her read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Salad Near Me - Evanston, Illinois

"Light dressing" isn't that light and employees were not friendly. They are more annoyed by whoever walked in the door.

My experience here was fantastic. Whitney and Jose were both extremely nice to me and gave me good portions on my food unlike other places I've been to that have skimped me out of food. Whitney was very kind and enthusiastic. I'll definitely be going back! read more

Ari is really good at serving and always gets my order right...........................................................................

Sweetgreens Evanston is the best. The staff is so wonderful. The food is fantastic. Stop in and say hi to Whitney and her beautiful smile.

Staff was awesome since the moment we walked in. We were Greeted right away. Very clean eating area, didn't hesitate to answer any questions we had. Will definitely be back. read more

The worst location I have visited. After more than 30mins waiting on my order I canceled. There was plenty of people working so that was not the issue. read more

Back again for another warning review! DO NOT and I repeat DO NOT go into sweetgreen when this employee is working. Same rude and dismissive attitude as before and this time didn't say a word just walked out the restaurant but made sure to snap a pic to remind myself and anyone else not to waste your time if he's working. read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Rude employee - Salad Near Me - Evanston, Illinois

I genuinely don't believe I could dream up worse service than this sweetgreen if I tried. I'm genuinely impressed at how horrific consistently bad it is. Despite extremely long lines, they continually work only one person on the line, both making salads and checking people out. Almost every bowl they make requires them to walk to the back of the restaurant to grab something, and this is never done with any sense of urgency whatsoever. Meanwhile, you can still see multiple employees just prepping veggies. I simply don't understand why they can't stop prepping for like 20 minutes during the lunch rush and actually make people's food. For the price of this place the service is absolutely unacceptable. It never changes, either. read more

This place never gets my order right. I order through the app which prints out a list of what should be added so they can build the bowl exactly as ordered. 6 out of the 8 times I've ordered my food has been incorrect with missing, added, or totally random ingredients. Customer service has been of no help. Such a bummer because when it's right, it's so delicious!! read more

I ordered the Cobb salad using the app. Very fresh ingredients and a tasty salad. The pickup was easy and organized. And I was easily able to remove an ingredient I didn't like. Will order again. read more

Ordered the green goddess which was delicious! Added tofu which was a very generous portion. Veggies were crisp and fresh, as were the lettuces. Lentils and garbanzo cooked well and tasty. Serving size is a very large salad!! I ate it for both lunch and dinner. The only negatives were the spicy broccoli was mostly stems and they were out of cups for water. Service was friendly and they moved the line fairly quickly with just two servers behind the counter. Would definitely eat here again. read more

The online ordering system allowed me to order my salad, but when I arrived there there was no salad and it was past the pickup time. I asked where my salad was and they said an ingredient wasn't available so they didn't even bother to make the salad without the ingredient and they wouldn't refund my card. I don't understand how the online ordering system wouldn't say they were out of that item, and then why they wouldn't even try to make the salad without the ingredient at the very least or give me a refund when they didn't. I've ordered from other Sweetgreen locations and I've never encountered such bad service. read more

I frequent this sweetgreen location both as a delivery driver for different platforms but also regularly as a customer as I enjoy a healthy option for lunch. But recently and this is long overdue there is one particular employee who is just horrid, is the only way I can put it. I truly hope this reaches upper management because she is extremely rude with the customers and most definitely the delivery drivers and seems to despise her job although I believe she herself is a manager which baffles me. I understand that you can get busy and flustered as this location can draw in a great crowd during the lunch times but COMMUNICATION and patience goes a longggg way. She should consider different work as customer service is not a strong suit to say the least. read more

Love this place. They have lots of options for healthy meals and they always taste great. The only annoying thing is that I often don't receive the correct amount of dressing. read more

I have never been in a take out restaurant with worse service. There was a single person in front of me in line and it took 15 minutes for me to get my salad. They never have enough workers. They always run out of stuff. And when they run out of stuff, the only worker running the line will go back to refill instead of the person working in the kitchen?? And then why don't the workers make two salads at a time instead of one, it's incredibly idiotic and the worker/ lack any semblance of pace or care that the restaurant runs at a snails pace even when the place is empty. Completely ridiculous and I will not go here anymore because of the horrendous service. read more

I love the menu options, but this location really doesn't live up to standards. Recently it has looked really unkept and service is lacking, even when there are few customers. I went today for lunch and there was no rice available for the Harvest Bowl. Subbed quinoa which was fine, but got home and there was no goat cheese or almonds on the salad. Disappointing, and the salad was bland given the substitution and then missing ingredients. read more

10 minutes in line behind 2 other people during lunch on a Friday and not a single person even looked at us. 1 person working the counter and she disappeared after arguing with someone at the cash register. Took my business elsewhere. Not a good way to stay in business. read more

Their service is disrespectful , kinda rude and seems like staffs annoyed by customers!! and plus I ordered harvest bowl but they were out of sweet potatoes, kale which are main ingredients and I substituted with some veggies but they charged me for that and NO bread. Plus container lid doesn't work. What a service??? Customer service is completely messed. Its my favorite place but not anymore at this location read more

There are serious problems with just this location's staff and organization. Priority should go to those in line and guests should be attended to when they walk in. If you are 15 salads behind why are people mopping the floor? All other sweet greens have figured out a system except here. Pick up orders are 35-50 minutes behind consistently. So someone may spend their whole lunch or dinner break waiting for a salad. They take the fast out of fast casual and the poor service is hemorrhaging customers. This is also evident in the low rating on Yelp despite being only open a few months. The comments are consistently service service service. That's means management needs to retrain or let people go. read more

Honestly not really that great quality of food. The sweet potatoes and broccoli are mushy and disgusting. Noticed that a lot of employees don't seem to care about cross contamination and the place is usually a mess. I came back one more time to give them another chance but I was highly disappointed again. Don't eat here if you have severe allergies to any food. read more

A terrific new option in Evanston for vegans, vegetarians and meat eaters. Thumbs up that they can accommodate gluten, soy and dairy allergies, although it's tricky. Ordered four salads for the family, including the green goddess salad for me. Left off the spicy broccoli (made with soy) but it was delicious and a big serving. The building is still under construction, but the inside was spacious and clean. Staff was friendly. I ordered ahead and pickup was easy and seamless. Wish more places were like this in the area - healthy, reasonably priced, sustainable packaging and ingredients, and also delicious. I'll be eating here again soon, and likely often. read more

hey today december 20 i walked it at 9:18 pm to order the food , i got yelled by rude guy yelling "go away we closed" i was really disappointed because of the tone, when this cafe closes at 10.. i had 42 minutes to order.. when i said it says you open till 10, he replied with "it's a holiday we closed" what kind of holiday and why on the official website it says you open and why the door was open then? read more

Don't use the app deal for $5 off that's displayed in the window. After placing your order through the app they dont work on filling it for 30 minutes, even tho customers who order in line get their food immediately. Employees don't seem happy either it's super weird how little they talk to each other or customers. I get the impression there's a bad manager. Hopefully service time will improve as it seems like a neat concept and space. read more

Placed an order online and immediately realized I made a mistake. Called the restaurant and tried texting as recommended. No one responded to the text, couldn't get through on the phone - it was just automated messages. Even tried emailing. Never got through and never got an answer. read more

It's easy to eat healthily at SweetGreen and taste is great. It's almost like a Subway morphed into a plant-based nutrition center, only there are meat options too. You can pick out whatever you want for your bowl. I especially recommend the roasted sweet potatoes. read more

The salads were pretty good and the location was very nice as well. I ordered to Cobb salad which had a great vinaigrette dressing. The servers forgot to put some of the toppings in the salad, but overall they were very friendly and provided good customer service. read more

This sweetgreen is amazing! The service is great and the food is to die for. I'm so happy that they opened one so close to my work and home. Definitely telling everyone about this place! read more