Fellow Mexican food lover friends pointed us in this direction, we made our reservation and arrived…read morehungry on 3 Dec 2024 with great anticipation. Surprisingly, the absence of fresh ingredients (stale chips, anemic tomatoes, dry chicken and rice) and unwillingness to accommodate a basic food sensitivity, crowned with largely flat service provided an unexpected disappointing experience. When we requested that the rice be left out of one of the burritos, our server very politely but flatly twice refused to even ask the kitchen staff. We were made to understand that whatever goes into the burritos is already pre-mixed? On the positive side, the guacamole was fresh and delicious. Plus the space is immaculate, and the decor and artwork here are fun, colorful and interesting. To round things out we used a 30% discount offer that popped up. Otherwise, if in search of fresh, authentic Mexican food, steer clear, and be thankful that there are plenty of other dining choices in the way cool LX Factory area.