Sweet Marie's was our only option on the island for a vegan wedding cake. After many frantic, short, borderline-rude calls with Marie, I finally got a hold of her assistant Desiree who was actually helpful. Most of my conversations with Marie left me frustrated and defeated. I wish I had known from the very beginning to just call Desiree, but Marie never asked me to. Eventually I figured it out because of her greeting on her answering machine. Frustrating!
Marie refused to make a carrot cake without coconut or pecans, insisting it couldn't be done (untrue -- a vegan carrot cakes is one of the easiest to make!!). She refused to even look into making a vegan cream cheese frosting (also incredibly easy!). We compromised on a chocolate layer, and a mango layer, and got the cakes ordered. My clients went to a scheduled tasting. Marie was not prepared and didn't have the cakes ready, and ended up hacking a couple cakes together to be similar to what we ordered. The clients said it was fine and i was relieved.
The day of the wedding, she was 2+ hours late and did not call. I had to call her assistant to see where she was, and her assistant asked if I had rescheduled the delivery. I checked back and throughout the entire process, I had said 12:30. I had confirmed 12:30 with her. My clients had confirmed 12:30 with Marie. And yet, no sign of Marie until after 2 the day of the wedding. She blamed traffic, but as everyone knows, Kauai is very traffic-y and that should be something you expect! Not to mention, your client should never have to call you wondering where you are. Totally unprofessional.
I had to clarify with Marie many times that I did not want a decorated cake. We wanted something extremely basic, just nicely frosted, because we had an elaborate topper. She seemed hell-bent on doing what she wanted to do instead of what her clients were asking her to do. The cake she delivered was lop-sided and the frosting job was TERRIBLE. There were crumbs throughout the frosting, making it speckled and ugly. All we asked for was a basic frosted cake, literally the easiest thing for a pastry chef to do, and she totally failed.
The cake that was delivered was NOT what my clients had ordered, and the cake we had at the wedding was AWFUL. The cake would break apart every time you tried to put some on your fork, like the cake was slowly turning to dust. It tasted terrible. The buttercream was shallow in flavor and the texture was super oily.
I know that making vegan goods is not everybody's talent, but if you can't do it well, don't do it at all! Additionally, weddings are high-stress events with a lot of moving cogs. If you can't show up on time or communicate with your clients, don't agree to the gig. read more