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Sweet joy

5.0 (1 review)
Closed 3:00 pm - 8:00 PM

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2 years ago

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Sweet Handkraft - Avocado Egg Toast

Sweet Handkraft

(370 reviews)

$$

I was excited to try Sweet handKraft, as the interior is genuinely lovely, nicely decorated,…read morewell-lit, and immediately welcoming. The staff were friendly, and the $9 croffle, which came out hot and fresh, was truly excellent and the highlight of the visit (a tip I got from another customer, not the staff). Unfortunately, that's where the positive experience ended. I ordered the Shokupan (Japanese milk bread with ice cream and strawberries), which the menu clearly listed at $13. I was charged $15 on the receipt. When I brought this discrepancy to the associates, they explained that the price had been recently changed and the manager was "not good with technology," making them unable to correct the digital board. I explained that having a misleading price displayed at the point of sale is false advertisement and requested a simple $2 refund for the difference. The associates stated there was "nothing they could do" and suggested I speak to the owner. The owner came forward disgruntled. When I explained the situation, he did not apologize or attempt to de-escalate. Instead, he flatly stated there are no refunds, told me the price was $15, and tried to reprimand me for not accepting his verbal price correction after I had already been charged. He said it's not a big deal, prices change all the time, all this over two dollars, making me feel incredibly uncomfortable. The sheer lack of professionalism, transparency, and simple customer courtesy was staggering. The owner's refusal to honor the price they were actively advertising left a sour taste that no dessert could fix. To add insult to injury, the Shokupan itself was underwhelming and in my opinion, not worth the $15 I paid: just a big chunk of dry bread topped with a scoop of ice cream. While the croffle was a treat, I cannot in good conscience recommend giving business to an establishment whose owner is willing to cause a scene over a $2 error of his own making (although he eventually gave me the $2 refund) demonstrating a clear disregard for community and honest business practices.

Where has this place been my whole life? It's the most amazing mix of Asian flavors. Bulgogi egg…read moretoast? Yes please. Massive delicious cookies? Yep. Ice cream? It's got everything you could ever want! Me and my husband tried so many things and all were delicious; our favorites were the Bulgogi egg toast, Mochi beignets and the Ube banana pudding. I really don't know if you could go wrong with anything here

Sweet joy - icecream - Updated May 2026

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