** This review is not to reflect on team that did the heating/HVAC work (Air Temp Solutions); Jason…read more& his crew were awesome, and already gave their company/outfit 5-star reviews.
HOWEVER, rest of this program is a LAUGHABLE joke from top to bottom.
Couple weeks ago we get last minute call to squeeze us in for last minute appointment for next day, fine.
"Robert" shows up, & straight out the gate dude's attitude was straight garbage. Before even stepping in our house, he's sizing it up from outside, saying "these kind of homes are a real pain to work on"; gee, thanks!? WTH!?
"Robert" then comes inside, & is instantly going on about our cats (we're a cat rescue that operate /w a large rescue network), smell, complaining living room is too cluttered for window work, & asked if we could make space in front of them while they start outside.
FTR, I'm "around 50ish", semi-retired, but also an old vet, while roommate is disabled & has issues even walking.
So, in record time, roughly 10 mins (quite proud of that too), managed (with a cane in one hand) to move everything into center of the room, /w at least 5-6 foot clearance around the outside of living room. Can almost extend both arms out from sides while standing in walkway. (Even took pictures of a full walk around.)
Come to find "Robert", had been outside CRYING to his boss boohoos about why he wouldn't do the job. We saw him & his work-buddy standing outside making various phone calls instead of working, when his buddy realized there's a camera, points it out, to then move away into a blindspot.
"Robert" then comes in, unprofessionally, yammering a list of "issues" (too many cats, smells, cluttered [while I saw him eyeballing the walkway I made]), says he talked to his boss and rescheduled elsewhere & we'd have to reschedule. Turns out they already cracked some framing on windows, that up to this point, are STILL dangling in the breeze on the side of our house!!!
We get in contact with the super-kind woman that does appointments, explain what happened, which she agrees was unprofessional & unacceptable, & said boss would be out next Friday.
So this "boss" shows up, & was polite & welcoming, same way as /w "Robert". We explain situation, & straight out the gate he's defending "Robert" in saying that "he was absolutely right", then goes on to say they need at least 2 ft clearance to work, I show the 5+ ft walkway, to where he CUTS ME OFF & VERBALLY BLASTS RIGHT OVER ME, pointing at stuff like litter boxes & any other thing he could gripe about. I then BLAST BACK OVER HIM, "CAN I FINISH!?!?!?", pointing out that it was ALL MOVED and that WE TOOK PICTURES OF THE WALKAROUND. He then starts talking to us like we're children needing to understand "the important work that they do" (and when we ask how we're supposed to clear the space, he replies "boxes" when most is LARGE FURNITURE)... ROFLMAO, I'm a vet, use to run my own Tech/IT business, was a furniture-mover, paratransit, etc... never once did I EVER act like the clowns that they've been!!!
Was eyelash away from THROWING him out of our house, so walked away & let roommate deal /w him.
Come to find out, stuff to finish our home, got MISPLACED in storage for A YEAR, so to cover their backside & balance their books they're trying to "rush job" US. (No apology, etc.)
The fool (AKA "boss") was even trying to scapegoat "Juan" who measures the windows, saying that Juan was supposed to tell us all this. Told him Juan showed up an hour AFTER "Robert" chickened out. Apparently he pointed back to when Juan said what was required as far as "clutter" A YEAR AGO. Also apparently, we get a pass b/c it's been a year, but sounds like they're rolling it downhill on to Juan & appointment-scheduler, saying, "was THEIR job to tell you these reqs"; though again, last-minute 12-hour notice, our stuff was LOST for a year, and even though "Robert" and "boss" were as professional as Walmart cashiers, Juan and appointment-scheduler seem to be catching the gruff for the setbacks.
This "project" is a JOKE -- forever thankful for the heating/HVAC work & Jason's awesome team... but had I known the "leadership" couldn't tell their butts from a hole in the ground, & will defend completely out of line workers (when there's SO MANY out their looking for work!), to then scapegoat it all onto a window-measurer and appointment-maker... had I known the HEADACHE their "project" would be, I would have told them to not get ANYWHERE NEAR our house. I'm currently going back & forth /w myself as to whether or not I might just trespass them from the property entirely.
Definitely WOULD NOT recommend even to my worst enemy!
PS - I'm their ONLY shot at getting stuff moved & situated to get work done; instead of being professional, they want to waste my valuable time while clowning me. Learn "professionalism" & "basic negotiations", then MAYBE I'll *think* about letting you near our home again!