I've had no issues with big five until Tuesday I went in to get a pool never ended up getting it…read morebut she calls her self the manager her name is daisy I asked for help on getting the pool taken out to the font and to my car I completely got ignored by the manager name daisy five seconds later I see her sitting down on a chair just on her phone doing absolutely nothing and getting upset with her employees you mean to tell me you didn't hear me when I ask for help twice I have not seen her do a single thing around that store my niece went a few hours late and she was doing absolutely nothing while her employees worked there butts off if this doesn't get her fired I hope people have better experience than mine but this was terrible customer service

24 2026...I'm a frequent shopper at this store and have always had a great experience. NOT TODAY. I…read morehad problems with 2 employees today and your response will determine if I continue to shop there. I needed a 2.5 barbell plate and pulled it off the rack with a sign clearly advertising $5.99. The plate does not have bar code on it. I bring it to the cashier (Keoni, according to the sales slip), and she looks it up in the computer and rings it at $48.99. I advise that the sign shows $5.99. She calls for assistant Manager, who takes the plate and I show her the sign. She tells me that she must "call corporate" to check price. I again point to the very clear sign showing 5.99. She disappears into an office with weight plate. Now, 2 other people are in front of me. While waiting, I see that on the computer screen is a TWENTY FIVE pound plate with the price showing $48.99. I advise Keoni that my plate is 2.5 pounds and she entered the wrong product in her look up. She does not apologize and I suggest that she go tell the asst manager of her error. She does not. Finally, a nice young man comes over to the front registers and I show him Keoni's error. She never admits she made a mistake. I show her on the plate where is clearly is stamped thart this is a 2.5 pound plate...and advise her that she did not enter the correct weight of the plate. She tells me to "quit whinning"..! Finally, the young man gets her to ring the item up at the correct price of 5.99 Several customer service failures: Keoni: entered the wrong item in the computer never admitted her error to the assistant manager Told me to "shop whinning" Never apologized to me Ass't Manager Knowing that Keoni is new, never verified that Keoni had entered the correct item in the look up Never looked up the item herself As we both were looking at the very clear sign showing the price, she should of "honored" the price show on the sign Went into the office and I never saw her again I want to talk (no voice mail) to the store manager...Please have him call me

Great shop. I was in Tahoe on vacation and rented a bike from them. Luke took great care of me…read moreinstalling my pedals and getting my position right. I ended up have a great day on the bike. Thanks y'all!

Was in South Lake Tahoe mid-season, and my boyfriend (an avid snowboarder) was stuck with boots…read morethat were way too small. We hit up five different shops, but none of them had a clue when it came to snowboard boots--just ski boots--and forget about finding half sizes like a 10.5. Then we found Sports Ltd., and man, it was a game-changer. They've got a huge selection of snowboard boots. Jack helped us out, and this guy knows his stuff. He took the time to get my boyfriend into the perfect boots and even checked in the back for last year's models to save us some cash. Didn't push anything, just gave us honest, solid help. If you're in Tahoe and need legit gear, this is the spot. ASK FOR JACK!!!

Elko and the group at the shop have done an amazing job working on my bikes. They are knowledgeable…read moreand they're a riders shop. They definitely get it!! Robert K.

Would have loved to have had the opportunity to shop and purchase a few items today but the…read morehovering overbearing nature of one of their staff made it impossible. Idk if that is how they do it in Europe, but when we say we do t need any help We mean exactly that. How suffocating, had to leave.

If you're looking for a place the whole family will enjoy, Scheels is a must-visit! It's so much…read moremore than a sporting goods store, it's an experience!!! One of my favorite features is the Walk of Presidents upstairs. The lifelike presidential statues are fascinating, and you can listen to each president's story as you stroll through history. Kids (and adults!) will also love the indoor Ferris wheel (only $1 a ride), the classic shooting gallery, arcade-style attractions, bowling, the candy shop, and the impressive aquarium. You could easily spend a couple of hours here even if you're not shopping. Don't miss the cafeteria if you get hungry. It's a great place to grab a bite, and while you're there, be sure to stop by the fudge counter. They offer free samples of their delicious homemade fudge, making it hard to leave without buying a piece or two! When it comes to shopping, they truly have something for everyone. Whether you're looking for clothing, shoes, sporting goods, camping gear, coolers, golf equipment, water toys, or just about anything for the outdoors, chances are you'll find it here. The selection is incredible. What really stands out is the customer service. Every employee I've encountered has been cheerful, friendly, and genuinely eager to help. Located at Legends in Sparks, Scheels is one of my favorite places to browse, shop, and spend an afternoon. Whether you're shopping, exploring, or just looking for a fun family outing, this place has something for everyone!

5-stars if you've never been to a flagship store like this and aren't looking for good value…read more 4-stars if you actually are going to buy something. They're overpriced, especially on non-sale items on almost everything. I stumbled here in the very rare circumstance I needed something before Amazon could deliver it -- a snorkel set before leaving for Hawaii the next day. I was blown away what was inside. A full size Ferris wheel? Shooting Gallery? Cafe? Candy Store? On and On. While not nearly as impressive as the Bass Pros headquarters store in Springfield MO, for those in Reno locals/visitors, it's worth a visit just to see the place, especially when super cold or hot out. Liberal's (REI folk) might find some of the stuff amusing (the premium gun collection and the huge safe assortment come to mind.) I'd give about 30 minutes to wander around. Longer if you actually want to shop or actually do some of the activities.

We rented a raft to float the river. It was easy to book online and pick up. The price was fair…read more The people were fine that were helping us. The only thing I'd say could have been better was the pump they gave us didn't hook on so we had to hold it to pump the raft.

Walked in looking for a reasonable ski set up for my 14 year old. Bootfitter Caley jumped in and…read morehooked us up, gave lots of helpful info. Awesome!

Sharky's a great guy and business owner, the store has everything for everyone no matter the team,…read moreand pro clubs for cheap cheap.

This place is amazing! They have everything you need for skiing, snowboarding, and mountain biking…read more The staff are all extremely professional and can answer any questions you have. Elko and his crew build the best bikes around and always provide competitive prices! They have kept my family dialed in winter and summer since the 1980s..

Their yelp address is wrong. I had to go to wrong address and got lost. It took me 30 mins to…read morefigure it out. I told the lady who works there about it. Her reply was unfriendly: why it has anything to do with me? It is from yelp. Their paperwork's also seem messy. Oh well! I was just trying to help your customers which will also help you.. I will not return.

Never a complaint. Products with discounts on last year's styles and "irregularities" that still…read morelook amazing. Extremely excellent value with products. Staff always available and helpful. It's Patagonia so never a complaint from a consumer

I don't usually write an update so soon, but after today's (3/12/26) amazing event, I just had to!!…read moreI am sure you can tell from my excess photos, we shop here too often... We are very loyal customers. Quality/Quantity - Here for the Wax and Watch event DIG. My first time and what an amazing event. Fundraising for so many nonprofits, see pictures. Also sponsored by Fifty Fifty Brewing Co; I had a few too many beers, too good of a time. I also found out about Fifty's Grand opening at RPM, which we also supported and attended the next day, see other Yelp Review. Non alcoholic drinks were also available. Too lazy to have brought our equipment for the wax. Plus Mt Rose gives us each 4 free waxes that I rarely use up. Raffle - We did NOT win. Atmosphere - Clean and organized location. Love the NV art on the side of the building/in the parking lot. Cool! See pictures. Open 7 days a week from 10am to 7pm and on Sundays from 10am to 6pm. Small parking lot, but because we came in off peak (weird) hours, it is rarely an issue for us. And today we got lucky as the lot was full but a car gave us his space. Service - The team is so welcoming and friendly. This is the #1 reason we are loyal customers. Events available - See website. Again, my first but NOT last time that I will attend an event. We will probably come back Sunday for the Mt Rose Passholder Spring Sale. Price - Expensive, but worth the quality, service, and culture. Owner Comment - Congrats on your success since 1973. And thank you for also giving 1% to not-for-profit workers "to defend the earth." And having programs that raise awareness of environmental and social issues. My favorite program is Worn Wear. You can either sell Patagonia your used clothes or trade them in so they can fix it. I believe that reusing is better than recycling. Furthermore, they give you credit ranging from $15 to $150.

Fast and friendly service and competitive pricing. They have been our go-to rental source for many…read moreyears.

Great rental experience. The staff was patient, knowledgeable, and very helpful in getting…read moreeverything set up.

Best variety of in style fashion for women…read more You cat believe how in style the clothes are for such good prices This is definitely the best " fashion find" to buy your clothes Review for me please No rush

I have to wonder why there are so few reviews for this place. I wish people would review it because…read moreit will surely counteract the one star reviews, all of which are quite old. I live close to the store, within walking distance, and pop in often. It's very clean well organized, and has an abundance of merchandise. The staff welcomes me in and offers to help with my selections. I find prices a bit higher than some other thrift stores, but feel that it's worth it due to its cleanliness, large selection and tidy organization. I'm a big fan!