From 2014 to 2021 everything was great, the ACH payment from my business account and every single payment for the duration was on time and processed properly. Then I made the drastic mistake of refinancing with them since the refinance they have declined payment, from every avenue other than a manual payment being made on their portal or over the phone. my bank has sent them numerous payments and they've declined all of them, I make two separate payments one principal and interest and one principal only, every single month they claim they receive the principal only but they cannot process it because they did not receive the principal and interest payment. This is quite interesting as the memos on both of them are direct copies and paste from the other one, this has been going on since September 2021. We are now on February 15 22 and my online portal currently shows no payment made for this month even though my bank shows the electronic payment was sent on 2.7 with the full loan number and the property address in the memo.
I've already reached out to the VP over 30 days ago with no response I'm working with a branch manager in Arlington Texas she sent countless emails to her contacts and VPs also with no respect of a response, I've also reached out to the consumer protection agency at the federal government and they are investigating read more