We just wrapped up our fourth mortgage with Mark Raskin and his team. Zero complaints and you won't…read morefind anyone that won't work harder than they will.

I worked directly with Mark Raskin as a first-time homebuyer, and unfortunately my experience was…read morevery disappointing. The most frustrating part was not my credit score itself, but the lack of proactive guidance. Before my mortgage application, I believed my credit score was much higher than it actually was. Once my credit was pulled, it became clear that there was a significant gap between my expectations and reality. However, I was never proactively informed about the situation, its impact on my mortgage options, or potential remedies that might have been available. I later learned about rapid rescore through my own research rather than from my lender. Given my credit profile, this was something I believe should at least have been discussed. Instead, I remained unaware of important information that could have affected my decisions during a very time-sensitive period. When I later reached out with questions, I did not feel supported or educated as a first-time borrower. Conversations often felt rushed and dismissive, and I was repeatedly told that I could simply refinance later. While refinancing may be an option in the future, it is not free, effortless, or a substitute for helping borrowers understand all available options before closing. As a first-time homebuyer, I expected more proactive communication, guidance, and attention to detail. Unfortunately, that was not my experience.

I highly recommend Gracie Morrow and Guardian Mortgage. My refinance went very smooth and closed…read moreright on time. I contacted several different lenders and guardian mortgage not only had the best rate but was the mortgage company I was most comfortable with and they were local.

Gracie Morrow and Guardian Mortgage, I gave her a five star rating. Gracie worked many weekend and…read morelate nights to make sure the loan was approved and met all the deadlines. She also fought hard with the underwriter to make sure our loan was approved. Our family is relocating to Plano Tx from CA and she really help us out. She provides the best customer service and will return your calls and emails so you don't have to worry your questions are not answer. Gracie was there from the beginning till the end of the loan. I will use her again..

Robert McCormick and his team at Park Cities Lending, Inc. are the best. We refinanced two…read moremortgages at the same time and they were able get both done in less than 30 days. Exceptional! Especially in this COVID times when everyone is trying to refinance, bank requirements are much stricter, and with the log jam of people trying to refinance to take advantage of the low interest rates. They were professional, honest, and very easy to work with. Almost everything is done online. All loan documents were requested and loaded on their portal. They are a mortgage broker and can shop around for the best rates. We were able to get the best rates (even our long time loan guy couldn't beat them) on no cost loans which greatly reduced our monthly payments.

Susanne is Amazing! We have been so blessed to have had her come into our lives! At the beginning…read moreof the loan process, since this was our first time buying a home and having no idea what our options were at all, she made the impossible (so we thought) possible! She promised us that she would get us qualified and into a home and she definitely delivered on her promises and offered unlimited guidance.We have now made a life long friend who showed us that she truly cares!This woman is a ROCKSTAR

From the owner: We are here for our clients and work through all problems that may arise during the loan approval!…read moreWe don't just send you your way when it gets tricky or difficult, we have here for YOU all the way, anytime!

TLDR: The Tuttle Group utterly astounded us with an effortless, friendly, speedy, and (believe it…read moreor not) FUN refinance as self-employed individuals when no one else wanted to help. We decided to refinance our home to make some improvements and clear out some high-interest debt. We assumed (erroneously) that our credit union, which had held the current mortgage for 15 years plus our bank accounts and car notes, and a flawless history of payments with them, would have no trouble refinancing us, even though we are now self-employed, and making 3x what we made when they initially approved us. ***WRONG!!!*** After literally MONTHS of asking for documents, changing rates, long delays waiting for info from underwriting, and unanswered questions, we finally abandoned them in search of unconventional financing routes. We looked specifically for brokers in the area who specialize in self-employed people, and found a few. Some seemed a bit "green," some sounded less than friendly or just weren't interested in a smaller refi. But Tatiana with the Tuttle Group was super friendly when she reached out, and helped us arrange a video consultation with Andy Tuttle, the wizard of the Tuttle Group. During the 30 minutes that Andy spoke with us, it was like a crash course in financial planning. Everything he said made so much sense, and we learned more about mortgage refinancing than MONTHS of online research and questions we had asked to our credit union. Andy was up-front and told us that our best option might, indeed, be to go with the offer our credit union had finally extended, and that he might not be able to beat it. Still, he took the time to explain how refinancing in this "terrible Fed-rate" era could be financially advantageous to us, and told us to check once more with our credit union to see their final terms and if they were still locked in. I was astounded that he would take that kind of time to talk to a customer he likely wouldn't get any money from. We decided to proceed with the Tuttle Group, even if they couldn't offer us a better rate, simply because it was a PLEASURE dealing with them, they treated us like family, and everything Andy said made such good sense. Throughout the 2-ish weeks that ensued, their awesome mortgage gal Annie checked in with us regularly to make sure all our questions were answered. They seemingly required FAR less documentation than anyone else. But their stated tactic was to present a perfect, iron-clad package to underwriting up-front, so that there would be an instant approval and there wouldn't be a need for further questions or documentation. (Imagine that???) In what seemed like the blink of an eye, we were approved and ushered through closing. We simply could not be more impressed with the Tuttle Group. We've helped numerous friends and family through the mortgage process, and it's always like being put through a medieval torture device. This is the first time getting approved and closing was a PLEASURE. We NEVER had to contact them for questions, because they were always checking in to make sure all ours were answered. They were super friendly, familiar, informal-yet-professional, and we always felt like they had our backs and had everything under control. We actually looked forward to their calls and emails...imagine that??? Even though were were looking for a silly, small refinance and shouldn't have been worth their time, we felt like we had called up a dear family member who gave us the "hook up" our situation clearly didn't warrant. Astounded. Impressed. Thrilled. Grateful. These are some of the things we feel after our experience with the Tuttle Group. And I have absolutely no doubt your experience will leave you feeling the same.

I was referred to The Tuttle group by my friend and realtor that also had a good experience…read more Everyone at the Tuttle group made me feel comfortable and put my mind at ease. They made this experience less stressful and was very informative. They were so kind always checking on me via email or phone during the whole process. Even after I've purchased my home they have still called to see how the move went and if there was anything they could help me with. Thanks to all the staff at The Tuttle group I really appreciate you all. Many blessings :-)

Chase was by far THE best mortgage lender/originator we have come across! He was always within…read morereach, always kept us posted on any news or any additional paperwork we needed and literally championed us the entire way even securing our original close date when an unexpected issue arose. Very friendly, honest person who answered all our questions and always made us feel comfortable through out the process. Would recommend him a million times over!

My wife and I used Chase Harmon at Willow Bend Mortgage for our recent home purchase and we can't…read moresay enough great things about him! From our first conversation with Chase, he made us feel comfortable, not only with him, but with the loan securing process. He was very engaging, energetic, transparent and professional. Chase is a skilled communicator, who kept us informed at all times during the process. After comparing rates from other lenders, Chase was able to get us the best rate, as well as some unexpected lender incentives. Oh, and Chase attended our documents signing on our closing day... we've never experienced that before! My wife and I highly recommend Chase Harmon! We not only found a reputable lender, we gained a wonderful friend. THANK YOU, Chase!

We had a great experience with Tom. He walked us through the whole process and most importantly, we…read morewere always able to get in touch with him. He helped us determine which loan program was best for our situation and provided assistance from pre-approval all the way through closing. We absolutely recommend Tom and his team for a smooth process from beginning to end.

From the owner: The DallasLoanGuy specializes in communicating with his clients and referral partners throughout…read morethe process. Mortgage Loans are stressful enough.... Feel comfortable in knowing that you can call/text Tom anytime day or night.

I've been a member of Navy Federal CU for a number of years and most of my transactions have been…read moredone via phone or online. But regardless of doing business by phone or in person, I have always...repeat...ALWAYS experienced great customer service. Additionally, I like that their interest rates, on their CDs for example, are always current and generous and that they offer numerous opportunities to really save and grow your money for both short and long term. I also find their online app easy to use. Thanks, people, for making my experiences with Navy very enjoyable.

Of course you can't send a personal reply. It's NFCU using their AI. At least my new bank does not…read moreuse AI in any form. It's PNC bank. My friends and I laugh every time nfcu commercial comes on TV claiming that they care about their members. It's all good for members until it's not and there's no one to help you. They could care less.

I found these amazing folks after looking at the reviews on here of many other lenders. It appeared…read morethat some of the most advertised companies on TV had the worst reviews and horror stories. I quickly realized that Brent's 5 star review history is a real rarity in this type of business. Brent's team worked hard to make us feel like we were buying the most expensive house on the planet. Anytime we had a question no matter how big or small we got an almost immediate response. They gave us all our options in financing our new home and took the time to explain to us the pros/cons of each of them. I have zero hesitation in recommending them to anyone looking to purchase a new property. When the time comes (many, many years from now) that we are looking to purchase another home we will definitely give Brent a call.

Justin Smith helped make our home buying process very easy and efficient. I shopped around a lot…read morewith a variety of lenders and none of them came remotely close to the client service that Justin provided. While other lenders were reactive, Justin was proactive, always available, could always explain things clearly and timely, and provided very competitive rates. Our closing process was smooth and easy. Definitely recommend to anyone looking for a great lender.

just wanted to share our awesome experience at the Murphy location. Rachel provided excellent…read morecustomer service to my daughter and I . My daughter opened her first account and needed assistance with deposit.Rachel was friendly , helpful and professional.

Just a horrible branch. I can drive thirty minutes to a branch in Frisco from my workplace in…read morePlano and be done with a transaction quicker. Managers all over; no tellers. Most tellers aren't there long or "in training." Because there is no difference between personal and commercial customers---lines are long. I purchased my business in 2016 and pulled out six figures from BOA to do my merchant banking with another institution. Given the complete lack of customer service, my personal account is going to be closed as well. Ridiculous.