We just wrapped up our fourth mortgage with Mark Raskin and his team. Zero complaints and you won't…read morefind anyone that won't work harder than they will.

I worked directly with Mark Raskin as a first-time homebuyer, and unfortunately my experience was…read morevery disappointing. The most frustrating part was not my credit score itself, but the lack of proactive guidance. Before my mortgage application, I believed my credit score was much higher than it actually was. Once my credit was pulled, it became clear that there was a significant gap between my expectations and reality. However, I was never proactively informed about the situation, its impact on my mortgage options, or potential remedies that might have been available. I later learned about rapid rescore through my own research rather than from my lender. Given my credit profile, this was something I believe should at least have been discussed. Instead, I remained unaware of important information that could have affected my decisions during a very time-sensitive period. When I later reached out with questions, I did not feel supported or educated as a first-time borrower. Conversations often felt rushed and dismissive, and I was repeatedly told that I could simply refinance later. While refinancing may be an option in the future, it is not free, effortless, or a substitute for helping borrowers understand all available options before closing. As a first-time homebuyer, I expected more proactive communication, guidance, and attention to detail. Unfortunately, that was not my experience.

I have known Demond for years. He was the first loan officer that sat with me and educated me on…read morethe loan process. It is the education Demond provided and continues to provide me that I pass on to my first time home buyer clients. Demond is always patient with my clients, even those I thought would be challenging. Each client has raved about the service Demond has provided. I have nothing but respect for Demond and what he does.

Excellent Service. Professional, Knowledgeable and I am very thankful Demond made it a very smooth…read moretransaction. Definitely recommend Gentec for any Mortgage services.

Between home purchases and refinances, we have had our fair share of dealings with mortgage…read morelenders. AsertaLoans is by far the best experience we have ever had with a lending company. Aaron Polk, the broker and owner, has earned our business for life. His attentiveness, professionalism, and availability helped build our trust. We highly recommend AsertaLoans!

I had the best possible experience with AsertaLoans in obtaining my mortgage this past month. Aaron…read moreand his team (Sarah and Alexandra) were simply stellar in the service and customer care provided from start to finish. Aaron was super responsive to every question or concern I had and was constantly available to me and was ultimately able to get me a great rate and deal. I have referred him and Aserta to many colleagues and would not look elsewhere if I had another purchase. He was also able to provide beyond excellent referrals and my transaction was extremely smooth and hassle free in large part to the people I was able to access via his network. Would definitely recommend!

I had no idea how pleasant a mortgage situation could be but I found out with Bob and his…read morecolleagues! We felt completely heard, valued and safe. We were able to refinance our home at a very comfortable for us and reasonable rate. Bob took the scary and my anxiety away completely not to mention I didn't feel stupid or judged! I will never use anyone else!

We've been in the real estate business for 31 years and I don't know a single mortgage broker that…read moreknows more about the business than Bob Johnson. he's closed countless deals for us and some were very challenging. He and his team are fabulous. I won't get a mortgage from anyone else.....and he's a snappy dresser.

Best loan officer ever. I was dealing with other loan officers and it was like pulling teeth with…read morethem getting them to answer or reply back but Danny made it happen! He was so patient and knew exactly what to do to get the job done. Thank you!!

Chris Pedison, Stacey & Nicholas were outstanding to work with at Mid America Mortgage. To being a…read morefirst time home buyer, they made the process very easy and helped me every inch of the way. I could contact them anytime of the day through phone, text and/ or email, and someone was always there to help answer my questions quickly. I can not thank them enough in helping me buy my first home!! I highly recommend them to help you with your mortgage!

Ross Wright is the man!!! Him and his team made buying a home for the first time so smooth and…read moreenjoyable. Along with saving us money anywhere he could ( interest rate, closing cost, monthly payment) he can answer any question you may have being a first time home owner. 10 out of 10 no question this is the man to go with.

William Ross Wright IS THE BEST!!! He promised a 21 day close on a VA loan, over the Christmas…read moreHoliday, with a Relocation company involved. Oh, and was going to be present at the closing (out of state). He delivered and at a very competitive rate. Top notch professional.

United Wholesale Mortgage sold/transferred my mortgage to Mr. Cooper (registered to Nationstar) as…read moreof April 1, 2024. After seeing so many unfavorable reviews, I decided to close my escrow account before my first mortgage payment to Mr. Cooper, as my home insurance was due in mid-May. I followed their instructions, and all communications were handled via email. I also made sure to send the same message through their 'message portal'. https://www.mrcooper.com/help-center/escrow/removing-escrow Mr. Cooper closed my escrow account and sent me a check for the remaining balance that was rolled over from United Wholesale Mortgage within 10-14 business days. I log onto Mr. Cooper's website to pay the mortgage (P&I) and add extra principal payments each month. I did not set up autopay. I now directly pay for the Home Insurance and Property Tax payments, and these vendors send proof of payment to the Nationstar document portal.

Impossible company. Too many offenses to list. My favorite, just a hilarious irony, is this one…read more When they call, if you call them back there is a recording that says "you've reached Mr cooper, you have called the wrong mortgage company, your company is Mr cooper. " then they disconnect. Pretty easy to get a live person on the phone but, the ones I've spoken with are wretched, underpaid, under trained people who are working from home. I have heard dogs and children in the background many times. Of course, that's fine, people need jobs and that work can be done from home. BUT it's always an indication to me that a company is on the fringe of collapse when their employees don't come into work.

The wait times are horrible. The customer service is also horrid. There's usually only one teller…read moreand one person in the office to assist people. If you have any transactions where you need a teller I'd suggest going to an alternative location. The lines were long and the branch manager failed to assist.

In what third world country is it acceptable to be on hold listening to multiple advertisements…read morewhile trying to get account information? So they are having longer than normal hold times. Apparently this is every day! Absurd. Don't care one bit about customer service. Apparently their time is more valuable than the customers. 38 minutes and counting...

Mark was very professional and extremely honest, worked very hard to get the best rate for us!read more