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Grand Prairie, TX

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6 years ago

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1 year ago

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4 years ago

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12 years ago

The staff was friendly and knowledgeable. They made my first time easy and help me understand my loan. I will be coming back!!!

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Homepoint

Homepoint

(209 reviews)

Home Point : New refinance / Closed and Serviced my new mortgage loan…read more New User SetUp for ACH was simple / web portal for new user is very easy . Customer Service called asking if I had any questions or concerns. They agreed to set up ACH over the phone in less than 5 minutes. Was very nice and easy

Sloppy accounting and servicing practices and borderline scammers…read more Our home loan was originated through Homepoint, after which they resold it to one of their own subsidiaries. Presumably it's to restructure the debt and move it to different balance sheets. During the process they also pressed us to either do escrow or purchase our insurance through them, both of which we declined. Months later, after they resold the loan (internally, I will add) the loan account number changed, which resulted in a comedy of errors by Homepoint. They somehow lost track of our insurance and decided to start charging us escrow at a rate many times higher than our insurance payment. We got our insurance to send them a letter, which Homepoint tell us over the phone last January is received. However, they mysteriously can't provide written proof they have made necessary corrections. 2 months later the escrow hogwash is still posting and not showing a reversal, even though our account shows no escrow balance. They also keep saying they will apply the overcharge (their error) to the principal, which we don't want. We want our money back that was taken from us due to Homepoint's own sloppy errors and stupidity (or fraud? hard to tell at this point). Today I saw an article about their parent company having a class action brought against them for allegedly inflating numbers inappropriately before their IPO. This does not inspire confidence. We may have to involve lawyers if they continue with their sloppy service and shady billing practices.

Cash Store - paydayloans - Updated November 2026

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