Sloppy accounting and servicing practices and borderline scammers. Our home loan was originated through Homepoint, after which they resold it to one of their own subsidiaries. Presumably it's to restructure the debt and move it to different balance sheets. During the process they also pressed us to either do escrow or purchase our insurance through them, both of which we declined. Months later, after they resold the loan (internally, I will add) the loan account number changed, which resulted in a comedy of errors by Homepoint. They somehow lost track of our insurance and decided to start charging us escrow at a rate many times higher than our insurance payment. We got our insurance to send them a letter, which Homepoint tell us over the phone last January is received. However, they mysteriously can't provide written proof they have made necessary corrections. 2 months later the escrow hogwash is still posting and not showing a reversal, even though our account shows no escrow balance. They also keep saying they will apply the overcharge (their error) to the principal, which we don't want. We want our money back that was taken from us due to Homepoint's own sloppy errors and stupidity (or fraud? hard to tell at this point). Today I saw an article about their parent company having a class action brought against them for allegedly inflating numbers inappropriately before their IPO. This does not inspire confidence. We may have to involve lawyers if they continue with their sloppy service and shady billing practices. read more

Homepoint mortgage payment processing has significant internal system problems. It takes them 10 days or more on a regular basis to post a payment to my account. My bank sends checks automatically to arrive on the 3rd of each month. Homepoint does not post the payment until around the 13th or 14th of the month. This month - Nov 2022 - they charged me a late fee even though the check arrived in their lockbox on the 3rd of the month. I'm working with their customer service and will see how well they resolve this issue. Unfortunately, we consumers do not have the option of changing mortgage servicing companies. read more

if you are a borrower and looking to find out how homepoint treats their customer, do not finance or refinance with them, they simply do not care about their customer. They will nickel and dime with you, even for a postage sending back required document to them. I just recently closed a house with homepoint and i will refinance with other lender when i have opportunity to do so. I had experience with AmeriHome, rocket mortgage and they do actually care read more

Refinancing with HPF is a f--g joke. Stay away and don't waste your time with them. HPF is our current loan servicer so they offered us a more favorable closing costs (~2k lower) than other lenders, so we decided to proceed with them despite of all the negative reviews. The loan officer (Robert Butler) was initially very responsive and quick to answer all of our questions. He told us our loan would be closed within 45 days and that we could contact him anytime if we need anything. The moment we signed the loan disclosure agreement, his attitude changed. He started ignoring our calls and stopped responding to our emails. Every time I wanted to get a hold of him, I had to call the central office or his manager before he would respond. Two weeks after we signed the loan disclosure agreement, we received an email from HomePoint to sign the same agreement again. After two days of attempting to get a hold of Robert, we finally reached him and he assured us that the application is being reviewed by the underwriter, and we can simply ignore that document. Another 10 days go by and we haven't received any update on the status of our application so I reached out again. It turns out our loan application is still in queue waiting to be reviewed. When I asked why he told us our application was in review by the underwriter 10 days ago, he told me he had the wrong information at that time. Long story short, this seems to be a reoccurring theme where he would tell me one thing and the story changes later. We are 30 days into the process and there has been zero progress. The interest rate has dropped since we locked our rate in a month ago and when I told Robert, he told me he's happy to cancel our application so we can go with someone else. And so we did, and I've never felt more relieved. I should have listened to the other reviewers and stayed away from this shitty company. read more

Their website does not work with password managers, and if you don't have your newly generated password to confirm your account, the password reset link does not work. They have phone number and email listed on all web pages, but the service agents can't help you at all, and are very rude about it. They refer you to a broker, who obviously can't help you with their system. read more

This is the worst mortgage company I've ever dealt with. Stay away! They will screw you any way they can. Cannot wait fo sell my house and pay these corrupt bastards off. They marked me late even though the funds were covered by my bank and they reversed the transaction. read more

Starting to think this company is a shell company out to scam consumers. I have received numerous threatening letters that they do not have record of my flood or home insurance and that they will purchase more expensive insurance on my behalf without my authorization. They also inadvertently paid my town real estate taxes thinking that i escrow them, even though i don't, and are trying to raise my monthly bill as a result of their error!!! AVOID AT ALL COSTS!! read more

The worst mortgage company I've ever had! Refinanced from Chase and got this pathetic excuse for a mortgage company. Most of the experiences I've had with employees over the phone horrible. Very unprofessional to say the least. Not once, twice but three times has my home owners insurance policy been canceled due to non payment but I have an escrow account. O called to see what the problem was and long story short, the lady said annoyingly "We have Farmers Insurance on file so we paid them." I asked her if she had any records for the NEW Mercury policy on file because that was the premium that should've been paid . Yes she said but we paid Farmers because it was on file first. So you're taking it upon yourself to do what you want to do when it comes to paying my insurance even though I've made the proper corrections?! Just great!!! (Insert eye roll & ballistic scream here) Recently I was sent a letter stating that a mortgage payment wasn't received and I was being charged a late fee. It's ridiculous to be charged a late fee when my payment was mailed & post marked on the 10th. I can't control the postal service and neither can you but you want to charge a late fee for something that's out of my control, smh. I have never been so upset and anxious about a company such as this one... ***Do yourself a favor and DO NOT, I repeat DO NOT fund a loan with this company because you'll be sorry and stressed out about just about everything from canceled insurance, late fees and sarcastic rude employees! *** P.S. Ms. Daniels was the only pleasant person I've dealt with from this company. She handled my canceled insurance policy problem with the upmost of care She alone gets 5 stars. Thank you again! N O - S T A R S - F O R - T H I S - C O M P A N Y read more

Home Point : New refinance / Closed and Serviced my new mortgage loan New User SetUp for ACH was simple / web portal for new user is very easy . Customer Service called asking if I had any questions or concerns. They agreed to set up ACH over the phone in less than 5 minutes. Was very nice and easy read more

This is literally the worst company I have ever done business with in any industry. The staff is incompetent, robotic and "one hand does not know what the other one is doing". There is zero accountability, they will never follow up with you as agreed upon and you are treated like dirt. Ever since mortgage rates spiked, they have flooded me with spam email, calls and online notifications about refinancing offers stating things like "rates are still low", etc. If I ever take out a new mortgage or refinance again, I will ask for a guarantee that the loan will not be sold to this company. Absolutely appalling... read more

To whom it may concern My name is SAIF IBRAHEEM. I am a homeowner with an existing loan with Homepoint. I'd like to send my voice to someone who can take my complaint seriously because Homepoint are losing customer because of employees like "Philip Gopal" Mortgage Loan Originator Homepoint NMLS: 1050542. I can't explain my horrible experience with him as I reached out to cash out refinance. He told me one thing just for him to run my credit and lock me and later he backed out from his offer! I have told him I like to stay with Homepoint because I trust you guys but he took advantage of my trust to misleading me with lies and unprofessionalism attitude. Unfortunately I am taking my business elsewhere because of the treatment I received. read more

Could not reach someone on the phone no matter what options were selected. All dead end info that simply took up my time and did not provide any solutions. read more

Have autopsy on our mortgage and an additional $100 each month. Final payment came up and we assumed it would be paid as the previous 10 years had. No contact till we got a late payment notice. Called and was told for the first time that a final payoff needed to be a cashiers check. Agent also said they sent out 3 notices. Received the first yesterday, first we heard about it and second today with an additional $86 late charge. Poor communication on their part all around. read more

Don't get a mortgage with them. I refinanced from Mr Cooper and literally went from the pot to the frying pan. I was just on the phone with an agent pretending she couldn't hear me anymore (Stephanie - SM3). I called to ensure that $910 was applied to my escrow account on 12/10/21 -- She said it was. The next agent I spoke to (Precious - PW1) said it wasn't. Furthermore, I now need to add additional funds to the escrow account and the agent decided she would stop communicating after asking for my updated routing and account number (which is my flexpay account). Flexpay is a joke. You can't perform additional payments online and when you do it on the phone, this is the foolishness that's happening. Homepoint, please contact me immediately to have this completed. I am tired of this! Flex pay needs to allow me to have additional escrow added on a biweekly basis. It's absolutely ridiculous for me to have to call every two weeks for 30 years and deal with people who don't want to do their jobs, it's asinine. Fix this! I am irate at this point. I have filed a complaint with the BBB (case number is 16387394). I will contact the state next if this is not resolved ASAP! read more

Homepoint - 47 minutes today of nonsense!! Always have to call multiple times and the issue is still not resolved! - Mortgage Lenders Near Me - Farmers Branch, Texas

Terrible company with absolutely no ability to communicate. I have been trying to get checks endorsed by them for an insurance claim for over 3 months! If you can, avoid this company! read more

My mortgage was sold to this company right after closing one year ago. I have had to call them four times about mistakes. All mistakes are escrow related. Maybe if you don't escrow it would not be a bad company. They had the wrong amounts for upcoming property tax payments. They fixed that- because I called them. Next, they lied about not getting a bill from my insurance company and decided they were not going to pay it. (After it had been listed as an upcoming payment). They never notified me. I happened to discover the problem just in time but I know I have to watch every month to make sure they are doing things correctly. read more

Incredible service. Have had many mortgages in my life. By far the best experience. Brian Graham is an incredible representative for Homepoint. Wouldn't work with anyone else! read more

WORST MORTGAGE COMPANY. Bought my loan from Better Mortgage. Did not do a good handoff. I had to do everything from recreating my profile to updating loan information, calling up multiple times and writing up multiple times to make insurance payments. No response to emails. Took me 6 calls for an agent to finally respond. My insurance even threatened to cancel my insurance because of THP incompetency. The supervisor i finally got to speak to (Zachy / Vicky) was very incompetent. DId not know why the payment was not sent out!!! This is a company run by BOTs, no humans behind the company. read more

The employees I dealt with were patient, amiable, and very professional. I highly recommend. read more

Now that 4 mos has passed from initial refinance, we refused to to provide the same information that we had provided them 3 times already because it sits on someone's desk, they have declined us. BTW my FICO score is 828. DO NOT WASTE YOUR TIME with Home Point, look for someone who wants your business!! read more

My mortgage was sold to Homepoint soon after I purchased my home. When it was time for my annual insurance policies to renew, I find out through my insurance agent, two of the three were cancelled for non-payment. The money was in escrow and I'm being cancelled. Also, received a letter from Homepoint saying, "We don't have a copy of your flood policy on file." Well neither do I because you didn't pay the policy. This is the worst!! Hard to get thru customer service. They ask 10 questions to verify identity before you can ask what you're calling about. Just terrible! read more

It has been 6 months since I started the refi process. I have given them the same information several times. They ran 3 credit checks. Not good for your credit score! They keep changing the terms of the loan. They keep adding points in. One person told me she could not return my emails or phone calls for 2 weeks because of the Texas ice storm. No phone for 2 weeks, come on. At least come up with a better excuse. They are the most incompetent group of people/company I have ever dealt with. DO NOT WASTE YOUR TIME!!!!!!!! read more

Absolutely the most horrendous mortgage company I have EVER dealt with my entire life! I made the mistake of refinancing my loan with them. While the application and closing process was easy, that is where the good times end. From day one, they demanded I have an escrow with them to get the lowest rate, even though I had enough equity to avoid PMI. Their escrow department is god aweful. FIrst, they DOUBLED the amount they needed for my home insurance so they took too much for a year. Then they had to send me a large escrow refund the next year. Then, they not only missed paying my real estate taxes once but twice! Twice I had to mail them a letter with a copy of the delinquent tax statement which thankfully they then paid. Now, after not paying my taxes on time for the second time, they reevaluated my escrow. They DOUBLED the amount they need for property taxes. Yes, they now are trying to over charge me an even more massive amount that will add another $200 a month to my payment. I have called numerous times and have attempted to fax a letter with details on correcting the issue for an entire day and my fax isn't going through. Yes, they are probably being barraged by hundreds of faxes as we speak. I will be lucky to get through to them and get this issue fixed before they jack up my payment in November. Please, by all means, avoid this company like the plague!! They were incompetent as Stonebridge and now they are bordering on Fraudulent as Home Point Financial. read more

Excellent Customer Service. They have a nice mobile app that let's me manage my loans.

My home buying experience with Homepoint was fantastic. My loan officer was professional and knowledgeable. I received the best rate around at the time I was shopping. This lender is generally not open on the weekends, so plan your business days accordingly. read more

We have made three attempts to get HPF to pay our property taxes out of escrow. We are now 3 days delinquent, with no end in sight. Unsatisfactory customer satisfaction. read more

Home Point had a glitch in their system in May of 2018. This system error resulted in them reporting my wife and I as 90+ days delinquent to all three credit bureaus. Our 800+ credit ratings dropped by almost 100 points....we find this to be terribly frustrating as we have never had a late payment in our life. We work very hard to maintain stellar credit. We contacted Home Point and they corrected the error across Transunion, Experian and Equifax, but unfortunately the damage had already been done to our credit. The good news is we can still qualify for a home loan we are not trying to apply for with another lender, but now that we are below 740, the interest rate we are trying to get will cost us an extra $2,000 in points... From what I've read online and in social media this system error appears to have affected thousands of their customers. read more

This company is absolutely the worst lender I have ever dealt with and I'm a realtor so that should speak volumes. I am in the process of doing an assumable loan with one of my buyers. It took them 12 employees and 5 managers to figure out which department to transfer me to. And the managers actually told me the other manager was wrong. They are incompetent, arrogant, lazy, and flat-out don't care about the customer. I've now spoken with around 25 employees and I still haven't finished. I told the last manager how many employees I've spoken to and he literally told me he didn't believe me. You don't believe me?! Dude... look at your reviews online. - There is no accountability at Home Point Financial. Further, if I ever see a pre-qualification letter from Home Point Financial, I can GUARANTEE you my seller will reject their offer. read more

I started a conventional loan application with them. They act very unprofessional by dragging the review process 2 weeks behind the original loan contingency removal date. No one from Home Point Financial cares about the contract date. They are risking customer's opportunity time and they just do not care. I hope more people will see my review before they start the business with Home Point Financial. read more

This company has the absolute worst customer service. I am considering refinancing our home and paying applicable filing fees just so I never have to deal with anyone at this institution again. We have impounded property tax payments in our escrow account monthly, per the estimated property tax value at the close of escrow. We received a notice in the mail from home point financial that our property taxes are not as high as originally thought, and they would not be collecting the monthly payment in total. I immediately called to explain that they were not using the new property value with improvements included (2018 it was an empty lot, 2019 now included a new home). I was told I couldn't be helped and had to email their wecare email. Did that, no response. This cycle happened three times, called customer service, told I couldn't be helped on the phone, told to email. I was consistently refused the opportunity to speak to a manager, or to be provided another number to call. I was finally told to send the assessed property value paperwork to the same email and assured I would be given a call back because my requests had been "escalated ". I did as I was told and cancelled auto-pay and made payments manually by check to allocate my payments correctly. I've now started receiving my money back in checks. Three months later, still not resolved. Called back and I was told that they've received my email and have concluded I need to be paying taxes in two counties, increasing the monthly payment over a thousand dollars....a misunderstanding I've been told. But now they refuse to make the adjustment until I show proof with my property tax bill....which won't be available for another 4 months. HORRIBLY INCOMPETENT WITH NO INTENT TO HELP CUSTOMERS! STAY AWAY! read more

My loan was sold to this company and they are horrible!!! The customer service reps are pathetic with little knowledge and no ability to fix a situation. The call wait time is horrendous and then they cant help anyway. The company has not paid my tax bill and I can not find anyone to fix the situation. STAY AWAY and make sure when you get a loan with a REAL bank they can NOT sell it to company like this!!! read more

I would not recommend Homepoint Mortgage. We refinanced two loans that were subsequently sold to them and they cannot seem to keep the two accounts separated. They have made SO MANY mistakes that I have to call numerous times to have them fixed. IF they don't make a mistake on your loan you will probably be fine but God help you if they do make a mistake. Be prepared to hand over hours of your life trying to fix it. read more

I wish I could give HomePoint financial zero stars. Its been 3 months since my closing, and they never reimbursed my previous escrow balance. INSTEAD they used it to pay property taxes ..which were already paid in January 2021 for entire 2020 year. I've emailed them 3x - no response. I've called 4x, and every time I get a different response. I STILL haven't spoken to a manager. I hate this company, and I doubt I will ever see my $$. read more

I used Home Point Financial for my home loan. I do not recommend due to their poor customer service.

Go ahead and let Jerry go. Even during these hard times. What a rude and insulting employee. I was trying to pay a bill after the loss of a loved one. If someone calls and offers to pay a bill-maybe don't argue and take the money. read more

Poor service, they promised low rates and no closing fees! Exciting right? They up the value of your property to make the numbers look good to you, but when it comes time for appraisal everything changes and you will be stuck with astronomical closing costs. The person I dealt with made the numbers look good by falsifying that it was an investment property and showed it as a second home with gave me a better loan to value rate. All this did was waste my time. Poor Ethics!! They have been slow to respond to my requests which adds serious time, like weeks to closing. They have wasted a lot of my time! Can not deliver on promises. I went with Quicken who informed me of what I was being blind sided with. Beware, shop around! Make them compete for you! Make them toe the line! They figured they were my only option, they figured wrong, and I took my 700k business elswhere. read more

I refinanced last summer with Home Point Financial because they saved me over $250 a month on my mortgage. Fast forward six months later, and they raised my mortgage by over $400 a month because they claimed they miscalculated my escrow. I am now paying more per month than with my previous mortgage. I feel scammed by them. read more

I would give 0 stars if I could. After a refi with them, they never paid my homeowners Policy. When I called, and it took well over 30 minutes to get to the correct person, I was told that no payment was due because they had the wrong year! Then I had to pay into my escrow to get the check written to my insurance company. 2 months later, my homeowners policy has STILL not been paid and I'm at risk of being cancelled. Their customer service policy seems to be dodge and weave and be as vague and unhelpful as possible. I am regretting this refi more than I can say! read more

I had a great experience. I worked with Vito in New Jersey, who walked me through the entire process on the phone. Any documents I needed to submit, he was very helpful in identifying. The underwriting process was very fast, and I got a very competitive rate. read more

Worst mortgage company with their system having many flaws. 1) My loan has an escrow account in which my property tax funds are collect throughout the year. Turns out they did not pay my property taxes and after my property taxes were delinquent, they sent me my escrow property tax check for $9k, so that I can pay my $6k in property taxes myself. I also had to pay the property tax late fee of $330!! None of my other mortgages have this problem. Whenever there is an escrow account that collects property taxes funds, the mortgage company takes care of that payment. 2) I paid my monthly mortgage by mail with a cashier's check. A few days later they sent me a letter saying I owned $25 for Non-Sufficient Funds. How can this be when I sent in a cashier's check with the correct amount?? 3) I again paid my monthly mortgage with a cashier's check. A few days later they send back to me my cashier's check which appeared to be cut in half maybe by an automatic letter reader or processor. They also send me a late $125 fee. I had to call and complain because it was their own equipment that cut the check and had to get the late fee waived off. I hope they sell my loan to Wells or Chase. Avoid this company at all cost if you can... read more