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    Bureau of Motor Vehicles

    Bureau of Motor Vehicles

    2.3(12 reviews)
    3.2 mi

    This place needs to be reviewed by the government and ALL the employees need to be trained the…read moreproper way. They are rude, unprofessional, and absolutely embarrassing the Bureau of Motor Vehicles. I went to get my Real ID, had all my paperwork, the lady was yelling at me to take everything out of the envelope, that I was holding up the line. Then, she started looking at everything, rolling her eyes, asked me why my name was not on my marriage license the way it was on my birth certificate? Ugh, I wasn't married when I was born. She then yelled at me to get my name fixed or they wouldn't help me. I literally was appalled that I had to call vital records, and pay money to fix my name, when they were like, but that wasn't your name. I explained that the employees at the BMV were not going to give me my Real ID until I got it fixed. She actually fixed it for me after spending all that money, and I took my paperwork back, and the same girl said she wasn't going to fix itt because, why is my name the same as my birth certificate and my marriage license?? Ugh, because you told me to do that! She ended up saying I am not going to help you. I had to fly to my home state and fix it there in order to get my Real ID. TIME IS RUNNING OUT! You need to get the real ID to fly. These employees are a joke! I would be embarrassed to say I work there. I remember one of their names, Nicki, the others, I do not remember, and dont care to.

    No one likes going to the BMV, but sometimes, you just gotta make a trip. When that time comes up…read morefor me... I head here. This location, while not in the best area, has always been an easy experience for me. I generally come in the early afternoon. This way, you can beat the late afternoon rush, before they close. I've never had to wait very long and the staff has always been friendly. Pro tip - Smile, ask how the person helping you is doing that day, and have all your paperwork! They don't exactly get to have the best interactions with their customers and being nice and prepared can go a long way! I usually head here for issues with my car title. I've had to get a new one issued and once, an out of state title switched to Ohio, blah, blah, blah. If you need a new license, plates, or anything, you can walk or drive two seconds through the shopping complex and get what you need at the license agency. It's a little confusing but they offer different services and sometimes a trip to both is in order. That's why I head to this area, because you can hit up both if need be.

    Swaco - publicservicesgovt - Updated May 2026

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