I went on a Wednesday evening and it was pretty busy. Upon entering, you walk upstairs or can take…read morethe elevator to the library and meeting room. I think it was designed this way due to historical flooding in Franklinton. It's a cute little library with lots of computers for gaming and studying. Librarians were friendly and helped me check out books without having my library card on me. They also appear to have lots of great programming/classes for English as a second language and kids and teens after school. The main branch is not too far away, but if you are in the neighborhood and want a quiet place to work or take in a book, it's a great option.

The library staff is SOOO NICE!! I appreciate their kindness! The place was clean and they helped…read moreme with anything I needed help with!

Before I launch into my scathing review of customer service at the newly renovated Thompson…read morelibrary, I'd like to point out the things I really like about this space. The one star review is based on my interpersonal experiences here over the last three years, and specifically the experience I had just moments ago. The renovations to Thompson are gorgeous, mindblowingly so. You can go up to the 12th floor and sit in a velvety, comfy loft that has a 360 degree view of Columbus from the middle of the OSU Oval. The glass walls surrounding the stacks and the glass staircases are an elegant touch; this library looks exactly how I'd expect my dream university library to look - modern yet classic, cozy and with many quiet areas, easily accessible, and clean. HOWEVER. Customer service just blows, and I really wish I could rate the library higher, because it is such an awesome space, but bad experiences keep overwhelming me. The library workers and work studies are generally all nice, so I don't think they're doing this on purpose - but basically, they're almost always extremely unhelpful if you're doing anything other than checking out a book. Today, I brought in a book that I'd recalled, but which my friend ending up being the person from whom it'd been recalled. So basically, I wanted to check a book out that should have been on hold for me. This should be excessively easy. Touche. Apparently, my hold got "lost" and they'd re-assigned the hold to someone else. Okay, fine. Annoying but fine. So, I just need to use the book, then, for like ten minutes to photocopy this one chapter I need for my doctoral exam. Come on, I'm not going to steal "Interrogating Postfeminism." Seriously. The workstudy student (who gets at least three stars personally), understandably, couldn't let me take the book out of the library (I seriously wouldn't want her to get in trouble, so I get it). I asked her to ask her supervisor, who told me that I could use the photocopier in the library to copy the chapter - which you have to pay for. I'm sorry, but absolutely not. I could have just taken the book without even re-checking it in, if I'd wanted to, but I was being honest and wanted to put it under the correct name. Absolutely not will I submit to PAYING to copy a few pages that I could copy in my office for free. Which by the way, is the building NEXT TO the library. The "supervisor" was actually quite rude. She looked me in the eye and said, QUOTE, "I can't let you take this out of the library. I would kill even my grandmother before I let her take it out of here." What the...? Really?? So apparently the library workers would rather adhere to an arbitrary and unhelpful rule, rather than help someone out? Even if I DID steal the book, which I would never do, I'd have to pay some huge fines, and they'd get another copy of the book. So, really? You'd kill grandma? Awesome. (I mentioned this to the supervisor and she seemed unimpressed... and while I'm tempted to congratulate her for being a strong woman, I would ask her to reconsider her stances on bureaucracy and murder). I still wouldn't relent (seriously? It would take like ten min. to run to my office and copy this 10 page chapter! That I need for my doctoral exam!! And I seriously doubt that this other patron who needs the book will show up at the exact moment I borrow it for ten minutes!!!) and so another supervisor person came over. Finally, this supervisor, after chastising me and talking to me like a child, let me take the book out for half an hour - I copied it in my office and returned it in ten minutes. Seriously? How is that at all customer service, or caring for people? Oh, wait. I forgot. Rules and regulations uber alles. I mean, if they let ME check out a book, even briefly, that is on hold for someone else... MASSES might run to do the same. Or the person who it's now on hold for might show up at the exact same time that I leave the library with the book. And then what? What are people so afraid of? Will chaos break loose?! Will the world end?? Ughhhh. I'd do a theoretical analysis of governmentality and the regulation of bodies for the purposes of the state, but I'll leave that for teaching in half an hour. So unimpressed. And this isn't the first time. (Anyone who has been slammed with Ohio Link fees, even when they renewed the books online and it apparently didn't go through, prolly knows what I mean). Boooooo. Please, I don't need another reason to lose faith in the institution of academia.

It is hard to imagine a better resource for anyone. Not only are the holdings complete and the…read morebuilding gorgeous; the librarians are the stars of the show. They are extremely knowledgeable and resourceful, and they WANT to help anyone who needs guidance. Often they will show users new ways to research, and they are invaluable at times when students need them most--when there is a deadline and work to be done. These people deserve to have roses thrown at their feet.

I don't know why others have had such bad experiences at this particular office, but I've had…read moreproblems and had to go there twice. Both times the people were helpful (one went above and beyond) and friendly. I absolutely have had very bad experiences with public service offices like this (which honestly should never happen), but not THIS office and not these people on Mt. Vernon Ave. If you guys see this, you rock!!!

I absolutely hate this place or at least the call center for sure!! You wait on hold for 2+ hours…read moreonly to get hung up on! I did this 3 times one day attempting to get my replacement stamps (a case worker NEVER called when I was told they would in 24 hrs) but ended up having to file a complaint with another agency to a call back! However when they called I was told they would be released within 24 hours and I'm STILL waiting for them to hit my account 3 days later so guess what, TIME TO PLAY TAG AGAIN BECAUSE TRACK RECORDS SUGGEST THE CASEWORKER DIDNT DO HER JOB AGAIN!!

This library is home to many an OSU student, and as such serves its purpose: different styles of…read morestudy spaces, from individual, partitioned-off study rooms (for the lucky ones) to regular, large tables meant to seat many students. Down on the first floor and in the basement, it can get a little loud -- perfect for a group study session. You can also find a little cafe to grab a coffee or study snack to keep you fueled for those long hours. Upstairs, you might catch a few looks if you exchange more than a couple whispers. I had to knock a star off because I wish there was more seating, as available spots become sparse during exam season. I also think it gets kind of chilly in here, but that may be more of a personal complaint. Tip: make sure you go online and book a study room if you want to get one during finals, because they go fast!

This place morphs into the stuff of nightmares when I pull all-nighters inside it, but I'm still…read moregrateful for its availability. Because the (soon-to-be-renamed) Science and Engineering Library is a 24-hour facility, the workstations aren't always clean enough, but I guess I can deal with that. I also like the Terra Byte Café hours, and today I just wrapped up my last class at the Learning Collaboration Studio in the basement, which has some comfy desk-and-chair sets with wheels. I only ask that more printers be able to print in color, please. P.S. I took my default profile photo here, heh.

A nice park beside the ROTC building on campus. Lots of open space, some shade, and flags for each…read moreof the military services. A low wall lists names of Ohio State alums who have died in service to the country. At the far corner of the building is an Ohio historical marker about General LeMay, born here, went to Ohio State, and made a major impact on the Air Force. There's also a famous statue that football players honor before games.

I've been connected with Dress for Success in varying capacities. I honestly forget how I first…read moreheard of it. My first trip there was learn about the Women 2 Women Mentoring program in hopes of being a mentor. Regardless of what got me there, that first mentoring experience through this organization and program was by far the best I've had to date. In fact, I just met my mentee/friend for lunch - 3 years later. Dress for Success is so much more than a clothing boutique for women in need of professional clothing to enter the workspace. It also provides best in class service to this end - and many, many more wrap-around programs which connect to and supplement other women's organizations that support women entering the workforce and earning a living wage. Their mentoring program is a full year, fully supported mentorship. It pair mentees with various professional women mentors and provides a wonderful environment for that relationship to grow. Not only are there ongoing program opportunities or the mentor-mentee to meet, but these events also provide for wonderful networking opportunities and camaraderie among the mentoring pairs. The program his highly structured with set timelines and goals - perfect to help the women through the uncomfortable starting phase of getting to know each other. In addition to mentoring, I've also donated and facilitated donation of professional women's clothing. My mom, my mom's friends, and co-workers have all sent bags of clothes and accessories to me to take to DFS. Furthermore, I've been thrilled to occasionally present to their Friday afternoon workshops on various topics ranging from Networking and Resume Writing to Oversharing in the Workplace and the Unwritten Rules of the Workplace. They also have a Professional Women's Group to whom I'm presented similar topics. As you can see, this nonprofit is an excellent resource for any woman looking to re-enter or get ahead in the professional workspace. I highly recommend you contact them to either engage their services or volunteer!

This place is amazing! I was referred here by New Directions career center. The were so nice and…read morereally tried hard to find clothes that made me look my best. My interview outfit (the yellow cardigan pic) I never would have picked for myself and it made me feel so good! To think that you get all this for free is just amazing!

I had this God awful ex husband and my then married name was still on the auditor's website 37…read moreyears after the divorce! I tried to change my last name years ago and was unsuccessful. Now I don't know if the rules changed or I happened to get ahold of a very helpful employee by the name of Tyler. He walked me right through what was needed including attaching a legal description of my property so that I can finally get my current name on the auditor's website. Tyler was also very prompt in answering my questions. I really appreciate it. And for those of us who are lucky enough to have at last paid off the house, your taxes can be withdrawn monthly from your bank account. That is a lot easier than getting the big bill at the same time your Christmas bills come in. And they pay you interest even though interest these days does not amount to much. The main thing is that your tax bill is paid and you don't have to worry about anything except making sure you have sufficient funds in the bank for MONTHLY taxes. They make it so easy to budget.

I won't kid you... I fully expected that having to go downtown to get our dogs registered was going…read moreto be a very painful process. It turned out our pet store was no longer handling the acquisition/renewal of dog licenses. They told me that another nearby pet store was probably still doing it, but I called them, and they were out of tags. So, there I was, on the last day before license fees doubled (which was completely my fault) headed downtown to fill out a bunch of paperwork. I have never been crazy about the process of licensing. However, having to go downtown, find a parking space and so forth somehow seemed less preferable than going less than a mile to fill out the paper. However, it turned out the process WAS actually pretty painless. Actually, it was quite convenient, because everything's computerized... and, of course, sorted by owner names. So the person helping me had all the dogs called up, old ID's, numbers and everything. What's more... just before making this trip, I discovered (in the process of gathering our dogs rabies numbers) that one of our dogs' rabies vaccination had expired. So I had already made an appointment for the shot for the next day, and told the clerk I would be coming back and registering the last dog tomorrow. She said I could just call in the new number the next day, so I wouldn't have to make the trip and pay double for the one dog. So, I took R.C. to the vet, got the shot, called in the new rabies number... bang. All set. All-in-all, I was in and out within 20 minutes, and I spent most THAT time walking in the County building or in the elevator (they only take cash or check, so I had to ride down five floors to the nearest ATM). So, yeah, this experience actually turned out great.

Very friendly staff here and helpful…read more This is the place for obtaining certified birth and death records and help with things related to them. Spacious counter, ample free parking, and (at least when I was there) no line to wait in. Some documents & services can be obtained "while you wait, while others may involve a processing time of several days.

I ordered a death certificate for my sister which I promptly received (less than 3 weeks) to find…read moreout the social security number was redacted. We are trying to retrieve some unclaimed money from my dad who passed away. Ohio is requesting her social security number to be on the death certificate. Why would they not have the fact that a persons social security number doesn't get put on a certificate for 5 years? and why wouldn't it be on there in the first place? They aren't coming back to life. Then when I tried to get this done the agent hung up on me because I told her the county I am in wants me to pay for another certificate to get this done and I wanted a refund that I shouldn't have to pay for it twice. What is wrong with this picture?