The staff here was so rude, one of the guest apparently "slipped in the shower" and was bleeding…read morefrom several places on his head. He must have slipped several abd git his head several times. But it took 3 1/2 hours of him banging on the door while screaming there trying to kill me. He must have gotten a concussion and was having hallucinations of people trying to hurt him. And there must be some really big rats there or something because another guest would only have 1 food item on his food trays.. Crazy!!!

The officer that arrested me said the place that I'm heading to will have free food, warm blankets…read moreand shiny bracelets for FREE! The mattress was thin but there was enough to go around, the blanket had holes in it but they replaced it when they felt like it. The food was exotic I couldn't recognize it and the milk tasted like it had cereal in it already but I'm all for recycling theres even games inside! I played a card games with people and you win snacks if you do good! You get beat up if you do bad I guess they want you to be the best you can be there's even people who refuse to leave the place and we call them lifers, good for them! I rate it a 4 out of 5 because the TV could have Dish instead of cable our friends argued a lot about there being nothing to watch. My girl is so jealous I'm having fun that she wants to pay money for me to leave smh.

Very friendly staff here and helpful…read more This is the place for obtaining certified birth and death records and help with things related to them. Spacious counter, ample free parking, and (at least when I was there) no line to wait in. Some documents & services can be obtained "while you wait, while others may involve a processing time of several days.

I ordered a death certificate for my sister which I promptly received (less than 3 weeks) to find…read moreout the social security number was redacted. We are trying to retrieve some unclaimed money from my dad who passed away. Ohio is requesting her social security number to be on the death certificate. Why would they not have the fact that a persons social security number doesn't get put on a certificate for 5 years? and why wouldn't it be on there in the first place? They aren't coming back to life. Then when I tried to get this done the agent hung up on me because I told her the county I am in wants me to pay for another certificate to get this done and I wanted a refund that I shouldn't have to pay for it twice. What is wrong with this picture?

Yep. Everyone hates the gas company, along with cable and electric. So, I called today to start new…read moreservice and expected a long drawn out call with hoops to jump through, especially since I just moved in from out of state. But much to my surprise I got my service started and sorted out in about 5 minutes! The agent was polite and helpful and even cracked a few jokes! Go figure

It's a rip off. Wish I knew how or if I could attach photos. Our bill last month was $58.76 and…read more$52.66 of that was Delivery charges and fees. How does it make any sense that 89% of my bill is for the sheer privilege of using their services. And of course even in the months we use none because the only thing that we have that's gas is our heater, we still pay $52.66 a month because we COULD turn it on if we wanted to.

I don't know why others have had such bad experiences at this particular office, but I've had…read moreproblems and had to go there twice. Both times the people were helpful (one went above and beyond) and friendly. I absolutely have had very bad experiences with public service offices like this (which honestly should never happen), but not THIS office and not these people on Mt. Vernon Ave. If you guys see this, you rock!!!

I absolutely hate this place or at least the call center for sure!! You wait on hold for 2+ hours…read moreonly to get hung up on! I did this 3 times one day attempting to get my replacement stamps (a case worker NEVER called when I was told they would in 24 hrs) but ended up having to file a complaint with another agency to a call back! However when they called I was told they would be released within 24 hours and I'm STILL waiting for them to hit my account 3 days later so guess what, TIME TO PLAY TAG AGAIN BECAUSE TRACK RECORDS SUGGEST THE CASEWORKER DIDNT DO HER JOB AGAIN!!

I had this God awful ex husband and my then married name was still on the auditor's website 37…read moreyears after the divorce! I tried to change my last name years ago and was unsuccessful. Now I don't know if the rules changed or I happened to get ahold of a very helpful employee by the name of Tyler. He walked me right through what was needed including attaching a legal description of my property so that I can finally get my current name on the auditor's website. Tyler was also very prompt in answering my questions. I really appreciate it. And for those of us who are lucky enough to have at last paid off the house, your taxes can be withdrawn monthly from your bank account. That is a lot easier than getting the big bill at the same time your Christmas bills come in. And they pay you interest even though interest these days does not amount to much. The main thing is that your tax bill is paid and you don't have to worry about anything except making sure you have sufficient funds in the bank for MONTHLY taxes. They make it so easy to budget.

I won't kid you... I fully expected that having to go downtown to get our dogs registered was going…read moreto be a very painful process. It turned out our pet store was no longer handling the acquisition/renewal of dog licenses. They told me that another nearby pet store was probably still doing it, but I called them, and they were out of tags. So, there I was, on the last day before license fees doubled (which was completely my fault) headed downtown to fill out a bunch of paperwork. I have never been crazy about the process of licensing. However, having to go downtown, find a parking space and so forth somehow seemed less preferable than going less than a mile to fill out the paper. However, it turned out the process WAS actually pretty painless. Actually, it was quite convenient, because everything's computerized... and, of course, sorted by owner names. So the person helping me had all the dogs called up, old ID's, numbers and everything. What's more... just before making this trip, I discovered (in the process of gathering our dogs rabies numbers) that one of our dogs' rabies vaccination had expired. So I had already made an appointment for the shot for the next day, and told the clerk I would be coming back and registering the last dog tomorrow. She said I could just call in the new number the next day, so I wouldn't have to make the trip and pay double for the one dog. So, I took R.C. to the vet, got the shot, called in the new rabies number... bang. All set. All-in-all, I was in and out within 20 minutes, and I spent most THAT time walking in the County building or in the elevator (they only take cash or check, so I had to ride down five floors to the nearest ATM). So, yeah, this experience actually turned out great.

This is probably the one place in the courthouse you actually wouldn't mind being in. It's actually…read morenicely decorated. :)

Went back to get marriage abstracts (certified proof, for insurance, etc.) Once again, no wait…read more Once again, friendly and helpful service. This time I remembered to take metal stuff out of my pockets, so breezed through security. It's so nice to have pleasant, efficient experiences at government offices. I set aside far more time for this than I needed to, so when things went smoothly I had time for other errands.

After living in Columbus for about 8 years, I was finally summoned for jury duty, here at the…read moreFranklin County Municipal Court. I got a letter in the mail about a month in advance that included very detailed instructions, everything from how to get there and where to park, to what to wear and how much I'd get paid ($25 a day). When the day officially arrived, it was pretty easy to report. Everyone was really friendly and helpful. They've done really good work in regards to making the process as painless as possible. Everyone from security to the parking attendants made me feel like I was a VIP. Everyone knew I was there to fulfill my civic duty thanks to the badges we were asked to wear. A few other tidbits... The cafe was solid with a lot of food options and the view of the city up there was beautiful. I had no problem at all with the wifi and was able to get some work done while I was there. They kept the room we were in stocked with free water and coffee and played movies all day long. They even had guest speakers come in and talk to us about the court process. While I didn't end up getting selected to serve on a jury, it was really cool to see the inner workings of things. Whenever I get summoned again, I won't be as disgruntled about it now that I know what to expect.

Front desk clerks clearly hate their jobs. Be nice if the phone calls they answered were monitored…read moremore closely. Called one time and was hung up on after asked what i needed help with but responding with no and blunt disconnection..this was 15minutes before closing still very amateur.

So, what is it with government agencies being efficient and friendly? Remember how the BMV used to…read morebe a pain- long lines, surly employees? Okay, sometimes it's still not great, but it is way better than it used to be. The post office usually has friendly people at the counter, and lines move. And random government offices like this one are actually a joy to visit. Well, maybe not a joy, but seriously, not depressing and really pretty nice. We needed to pick up Baby K's birth certificate. Yes, you can mail in a form, but I had a good experience at the Ohio Vital Records office downtown and wanted to give this place a shot. And try a BBQ place nearby, but surely that didn't influence my itinerary... Anyway, I found this easily. Right at the corner of Main and Parsons is the big Columbus Public Health complex. Swing around back, and there is a big, free parking lot. Walk in and the records windows are to the left. I had my form filled out already, but you can pick them up there. Take your payment and form to the window on the right, closer to the entrance, then go back and wait near the window on the left. They'll call you up (I waited less than 5 minutes,) and then you're done. Boom. That's it. Birth certificates cost $25; they have fancy ones for more, I believe, though that might just be at the Ohio records office. The employees were friendly and obviously efficient. I ended up with plenty of free time. Go check it out.

I have called well over 20 times; different days of the week, different times etc. They have never,…read morenot once, answered the phone. There is a message about high call volume and then hangs up. It does prompt you to visit the website, however, not all information is on their site. The information that I NEED is not available on the website. I live in a different state and the only option I have is to call. You can't leave a message or anything. This is absolutely unacceptable!!! This is why so many people hate government ran agencies. Absolutely worthless!!

You take number ticket wait til b they call staff are very nice helpful at helping you any way…read morethey can their great bunch people very kind caring their great for community