I have experienced working with Dan Nagel at White Allen Honda on two separate occasions…read more The first time I talked with Dan I took notes about things I could expect when I traded in an auto for a new Odyssey a year and a month ago. Dan was faithful to his word. Everything turned out exactly the way it was supposed to and the transaction was handled in a timely fashion. This year I called Dan to find out if White Allen Honda would be interested in purchasing an auto from me. Dan answered all my questions. I took notes again. Everything Dan told me would happen worked out exactly like he said it would. The transaction was simple and I didn't have to spend a long time waiting for anything to be completed. It's grand to give a good report. Thumbs up to White Allen Honda.

Salesman Randy is very easy to deal with and makes buying or leasing a good experience.read more

Thank you Odey, My pruis is doing great with the synthetic…read moreoil change today. Rob got it done so fast.

I used them for a U-Haul rental, and could not be happier with the service they provided!read more

This was, without question, the worst experience I have had with this establishment. Over the past…read morecouple of years, I have noticed increasing concerns regarding integrity, but this most recent visit has completely damaged the relationship. The most troubling issues were the complete lack of communication, accountability, and basic care or consideration for the customer. Your business exists because of the service you provide--services that can easily be completed by many other shops in the Dayton Metro area. This experience made it clear that this establishment prioritizes its bottom line over its customers. Following an oil change, I was informed of a concern that required additional service. I had to call multiple times just to receive follow-up on a recommendation that your service department identified. After finally reaching an agreement, I was told the repair would take approximately 8 hours. We agreed that my vehicle would be dropped off on Tuesday (with Thursday, January 1 being a holiday, which was completely understandable). I dropped my vehicle off early, on Monday evening, ahead of the agreed date. It was also clearly communicated--and confirmed--that if my vehicle was not completed on time, I would be provided transportation for my wife the following week. Tuesday passed. Wednesday passed. Friday passed. By Monday evening at 5:40 p.m., I had still received zero communication. I called the service department and was placed on hold for 18 minutes. When I finally spoke with someone, I was given a series of excuses: the holiday, the mechanic becoming ill, partial work being done over the weekend, and that the job was "about 60% complete." When I asked about the agreed-upon transportation, I was told, "I'm not sure what you want me to do--we're about to close." After reminding the representative that I was told transportation would be provided, I was met with frustration and comments about how long he had been working that day. This response was unacceptable--especially considering I had been awake since 3:30 a.m. for work myself. Eventually, I was provided a vehicle with obvious suspension issues. I did not complain and simply moved forward. The following Tuesday passed with no update at all, despite being told this was an 8-hour job that was already 60% complete over a week earlier. By Wednesday afternoon, still having received no communication, I came in person to inquire. Neither owner was present, and when we went to the service department, my vehicle conveniently was suddenly "ready for pickup." What I expressed then--and what remains my core concern--is this: As a customer, I am not allowed to pay when I feel like it, nor can I be even one cent short on payment. So how is it acceptable for the company to deliver service whenever it feels like it, with no communication, no accountability, and no regard for the customer's time? The answer seems clear: because you can--and because the message being sent is that if a customer doesn't like it, they don't have to return. Unfortunately, that message has been received loud and clear.

Great Service Department, fixed a hard problem that others had not been able to find the cause…read more Would highly recommend!

sold to me a bad car drive for 2 days and the transmission…read morefucked up completely If I could even give a half star I would

bought i car with mileage discrepancy. Please stay away!!!read more

Great deal on a car drive 3 hours away would recommend to anybody that's looking for a reliable carread more

bought a gmc terrain and it's been sitting for months after it went down after having it for 2…read moreweeks. they block ur calls . they withhold ur title so ur stuck with a lemon car u. can't do anything with . I'm disabled in a wheelchai and needed the car for doctors appointment. They are very unprofessional. Don't go here

If you are looking for a used car, check out what this lot has to offer. The price is right for a…read morecar that is affordable and solid. The owner will share what he knows about the cars, and even shows you pictures of the car you select before any repair work was done. Good value on a tight budget!

My wife had a blowout on her BMW late Friday. I called Evans early Saturday morning. Louanne, the…read morereceptionist, routed me to parts(Patrick) to see if he had the tire in stock, smart! Patrick had the tire and personally spoke with Jeff(service writer). They got the car in right away and mounted the new tire. Out before noon. Excellent service at all levels. Thank you so much...and my wife is happy too, bonus! John B

Traded in my 2022 Volkswagen for a 2025 VW Atlas , Collin the sales associate was great at helping…read moreme get a low apr rate and walking me through the trading process. He along with Kris and Zach the financial rep was amazing! Will recommend Evans Volkswagen ever time . I will only be buying my cars from here now on. The staff is amazing

I had a poor experience trying to buy a new Jeep at Arena…read more The staff was indiffernt and at times seemed rude. I complete their on-line questions and set up and appointment. During the appointment I realized answering the on-line questions were a waste of time. They said they would have the new Jeep I wanted to buy ready to test drive when I arrived. Nothing could have been further from the truth. My advice is do not waste your time with internet sales with this company. After and hour they brought the Jeep I wanted to test drive to the front of the building. They explained all of features which was nice. I really liked the Jeep. When I tried to start the car for the test drive it would not start. "This was a brand new car". I told them I did not feel good about my experience and left. The bad part is I really wanted to buy the Jeep but it was not meant to be.

We are very dissatisfied with the way that our vehicle service was handled. After keeping our…read morevehicle for two days and completing a diagnostic, we were called with the results and what was owed for the repairs. We okayed the repairs and once completed, we picked up the vehicle. While driving it we noticed that there was a smell of antifreeze, we decided to drive a few more days thinking that the antifreeze would burn off. It didn't, so we called Evans Chrysler Jeep Dodge and let them know what we discovered. They told us to drop the vehicle back off, which we did. After an inspection of the vehicle, that contacted us stated that there was an additional $3,000.00 in repairs that were needed. This is not only an unexpected cost but also a significant inconvenience due to the extra time. I want to know how was these other repairs not discovered during the initial service? I expected some form of discount or adjustment to compensate for this poor service. They did offer a discount of 10%, but I feel that is unacceptable and I feel that we should not have to pay for the diagnostic, since it clearly did not locate the issue. I will go back or refer anyone to Evans Chrysler Jeep Dodge in Dayton, Ohio. And not only is the customer service at the dealership bad, but the customer service is not any better. There is a language barrier, they are very rude and talk over you. After asking for a supervisor several times, they transferred me to a receptionist who then transferred to "a" dealership, not even the one that has my vehicle. I can't say how disappointed I am with the level of customer service I've received. This experience has been extremely frustrating and not what I expected.