Just went thru a horrible experience at Suzy Shier at Rodeo Drive, Mississauga (Heartland location). Hope you never have to go to this store for an exchange or refund as they will treat you like a beggar. I bought 4 work dresses for a work trip from Suzy Shier from another location in the city, tried 3 of them and when I returned home I realized the 4th one didn't fit. I missed the exchange deadline by 2 weeks due to travel. When I returned I called the Rodeo Drive store to explain the situation, the lady on the phone appeared rude but anyways asked me to come to the store to exchange. After making me stand in 2 separate lines, when I reached the counter with the dress, the manager of the store spoke to me rudely while raising her voice, said I missed the exchange deadline but she will authorize the exchange but threatened me to "never do it again". On top of that, she refused to return my original receipt (with my other purchases) as she said it had to be to the HO. I felt so insulted and humiliated in front of all the customers and staff, and I would have just preferred if she had refused the exchange politely rather than authorizing the exchange so rudely and disrespectfully. Looks like the manager of that store needs an anger management class. A poor example of bad customer service when they treat you like this if you ever have to return your purchase. I will make sure to avoid this store at all costs!! read more