I really really try to avoid 1 star reviews if at all possible. It really bums me out when I have to write one. Lets start with this: When you say there is an issue and you expect some reaction like, oh I don't know...maybe something like, "I'm sorry to hear that, tell me more about what happened..." but the response of ... "ok" ...well that seems unsatisfying... then you say something much stronger to provoke a response like "I had to take my kid to Urgent Care as a direct result of your office" ... and again you get a very sedate ... "ok"... Now our story from the beginning. A few of the engineers at our company use Dr Mills for their kids, and with their recommendations I didn't think twice about picking her. Before the birth of our child, I called her office was was told she doesn't do prebirth meet and greets. Without collecting any of our information we were told to list her as the pediatrician for the hospital. We first met her in the hospital. Our baby was having a hard time breast feeding. She told us everything was fine, and that the baby was still learning how to eat. Our baby gained weight and continued to see Dr Mills. Our baby was still having problems breast feeding. Dr Mills didn't see an issue. We had lots of lactation consultants look at him and finally we paid $$$ for the #1 Lactation Expert in all of San Diego County to look at him. After a couple seconds of watching him she saw the issue - a posterior tongue tie and a lip tie (something that was missed by about 10 other people looking for stuff like tongue ties). She then recommended San Diego's #1 Pediatric Dentist that fixes tongue ties. We saw Dr Mills about a day after that for our next checkup and she was a little weird about the discovery of a tongue tie, and went as far as to assume there was an issue with the Pediatric Dentist (before even knowing that persons name). OK, a little weird, but OK. We didn't expect Dr Mills to find the tongue tie (10+ specialists missed it), but fighting recommendations by the people that discovered it wasn't helpful. During the 4 month visit he had little redness on his cheeks where he kept rubbing his face (sometimes rubbing his face when wearing mittens). She didn't mention anything about the redness (it was minor). At the end we mentioned it. We were going to not put anything on his hands anymore, and asked what to do about the irritated skin... ...my wife said she thought it was contact dermatitis...that's when stuff got weird again... ...Dr Mills' attitude changed and was she defiant that it wasn't contact dermatitis...we were told it was a yeast rash...we were told it was basically the same as ringworm and told we let our baby get ringworm all over his face...truly awful *if* true...I mean I don't know anything about this stuff and I have to trust Dr Mills knows what she's talking about... She prescribed prescription strength Nystatin and sent us on our way... ...not long after our baby had a really bad reaction from his face down to his chest...we called Dr Mills' office...talked to the office staff a couple times...we stopped the Nystatin before hearing back...stuff seemed to improve while we waited for a call from Dr Mills' office that never came... ...then without any warning it quickly got A LOT worse...his poor face skin turned a darker color was super dry and started to crack and bleed....so we took him to our normal urgent care. The Urgent Care Dr said he doesn't have a yeast rash or ringworm. He had a bad eczema flare up. That doctor told us to go to Rady's Urgent Care and that is what we did. The Dr at Rady's also confirmed he didn't have a yeast rash or ringworm. That Dr did say our baby had contact dermatitis, and now had a bad eczema flare up. The flare up was treated, and the contact dermatitis was also treated. Within a few days his face was healed and was once again perfect. Now I'm not going to accuse Dr Mills of intentionally misdiagnosing our baby for the purpose of shaming us into not Googling our baby's symptoms...but...our new pediatrician showed us pictures of yeast infection/ringworm and our baby didn't have anything that looked like that... In the best case scenario she needs to Google (like we did) and learn that yeast rashes and ringworm are completely different...and the worse case scenario...well...I rather that think about that... ...and yes I said new pediatrician. We didn't switch purely because of the of treating an issue it doesn't look like the baby had. We switched because there was no effort to contact us or help us with the bad reaction to the cream they prescribed. It is a problem if we can't trust the pediatrician to help us. One of the nurses did call me to apologize for not noting for something for Dr Mills respond to, but we don't fully believe it was that nurse's fault (and have a weird feeling she is covering for Dr Mills). read more

Dr. Mills and Dr. Dailey are outstanding pediatricians who combine strong medical credentials with a warm, inviting, and family-friendly office setting. Unlike some of the bigger chain practices, you do not feel rushed. They take the time to really listen to you and your child, and to figure out the best possible diagnosis. You never feel like you are on a conveyor belt or someone outside is holding a stopwatch. They are friendly and patient and get to know you to understand the whole family context. My kids have had some complicated problems involving elaborate medical analyses. Dr. Mills had the brainpower, training and persistence to get to the bottom of what was wrong, which is what you always want as a parent facing a scary situation. Her repeated ranking as one the the Best Doctors in San Diego based on the ranking of her peers is testimony to her skill as a pediatrician. Dr. Dailey is new to the practice but not pediatrics and brings a very warm presence to the exam room, connecting emotionally with kids and setting them at ease. This connectivity enables her to examine the child thoroughly and get to the bottom of the problem (if there is one -- we all want healthy children!) The office and staff are welcoming and friendly and have worked together for many years. This is the very opposite of factory medicine. I highly recommend this practice to any family looking for top quality pediatricians in a family-friendly setting. read more

I had a prenatal interview with Dr. Theresa Daily and was very happy with her and the nurse (Carol?) and receptionist (Danielle?) present at the day I was there. However, since I found out my insurance listed Dr. Mills in network but Dr. Dailey out of network, I called to verify their billing tax ID, as suggested by the insurance and actually other Drs. offices as the best way to make sure. This is public information which is commonly divulged by the health plans. Anyway, the lady on the phone (not sure of name) said in a very unfriendly manner that this is information they do not provide and did not offer any way to verify whether the Dr. was indeed in network. I offer to provide the number and she could just confirm or whether she could just say if they have been using the same number since 2004 (date it was updated with the plan). Upon my insistence she transferred my call to the office manager voice mail and I left a polite and detailed message, explaining I just wanted to make sure my baby would be covered before going in to avoid a big OOP bill. Well, it has been over a week and I have yet to hear back from their office. That was on top of the fact that when I called to schedule the prenatal appointment the lady on the phone had been borderline rude (I think it was the same person). So it is hit or miss with the staff treatment, I guess, with 2 bad experiences and 1 good. I had chosen them because they are a small practice with good reviews, close to my home and one of the few which don't charge a "family administrative" fee. Now I am completely put off by the unhelpful staff and am happy to pay a fee at a different office if it means I will get friendly, efficient and hassle free care. I am truly disappointed, but am OK with my decision since the last thing I need as a first time mom is to get the run around from staff when I seek timely service for a newborn. read more

I would give 5 stars to Dr. Mills and the nurses. The reason I give 3 stars is that one individual, namely "Leshell" who schedules appointment at the reception lacks customer service skills, not focused at what she does, not proactive. Here goes the examples. One of the examples is, re-scheduling an appointment by phone. So we made our x months visit with Dr. Mills a few months in advance, and then Leshell called us by phone informing us that Dr. Mills will be away in January and asked us to call her back. So when we called the office, Leshell picked up the phone. I asked her when will Dr. Mills be coming back. Guess what, her answer consists of 3 concise words "I don't know". How are clients supposed to make a doctor's appointment when their staff doesn't know the doctor's schedule. Sure. She may not know off the top of her head, but at least check the calendar... So in order to move forward, I had to ask, "can you please check when she's available?" Then, she goes check the calendar... Essentially, a basic task that would take 2 minutes to complete would take 5 minutes going nowhere, and 10 minutes to complete. At the end, I don't know know if she properly scheduled the appointment with my preferred doctor. read more

We are new patients, but have seen Dr. Dailey three times in the past couple months for well appointments, etc. The staff at this office is very friendly and Dr. Dailey is fantastic! She's knowledgeable and has such a nice bed-side manner. I know from friends that Dr. Mills comes highly recommended, as well! read more

Now that both of my girls have aged out of the practice, I finally have the time to write this review. My 2 girls were patients of this practice from 1998 until 2013. Here is what I can tell you: 1) My girls liked their doctors so much that they wanted to stay patients in the practice after age 18. Unfortunately the practice is too popular to allow kids to stay on. 2) The practice was able to correctly diagnose one of my daughters for vocal chord disfunction which is often incorrectly diagnosed. 3) When we needed specialists, they provided excellent referrals 4) They treated our girls with respect and dignity. Even when they were young, they set aside time to talk to them without their parents in the room. 5) Our appointments never felt rushed. There was plenty of time, which made the visits relaxed and pleasant 6) The fees were very reasonable 7) We loved this practice and my only complaint is that they end at age 18. read more

My 2 year old sees Dr. Mills and we think she's a great Dr. My son has had so many problems in the last year and she has been helpful by 1) believing me 2) ordering tests 3) never hesitating to refer to specialist 4) always takes her time 5) is genuinely concerned about her patients 6) most importantly, the staff and Dr RESPECT little humans. Our last ped office called my son names like pest, booger, momma's boy, and always pointed out his "bad" behavior--he was literally an INFANT! This office brings the child INTO the visit and they aren't considered little pests. I think that sets them apart from a lot of Drs! I drive almost 40 minutes to her office because of the care that she gives. Sometimes I'm annoyed that the office doesn't seem to call in prescriptions or email things. I do think they could do better in that area, but that's not a big deal overall. read more

I just switched all 4 of my kids to this office because of insurance change and I felt like it was gonna be so much hassle. Fortunately, they took all my information on the phone quickly and was able to schedule check-ups within a couple of weeks time. but they scheduled 2 kids at one appointment and the other 2 kids individually on different days. now that means me spending a couple extra hours driving back and forth while it will only extra take them 15 min to see 2 kids at the same appointment slot. so in the office, I told them my disappointment of not being able to do 2 kids at once and they were courteous enough to make few adjustments and see both at the same time. there is virtually no waiting time in the waiting room or in the patient room which is a huge plus with multiple kids. I am very happy with their services. read more

Dr. Mills has been my children's doctor since both were born. I was planning on finding a doctor in the Scripps Medical building since our condo complex is right across the street and it's lucky for us that her office is located there. She's great with kids and has always taken the time to get to know them and me as a parent. Her advice is always sound and we have used the after-hours nursing service on so many occasions. It's gives us great peace of mind. I also agree with the other reviews about the staff, especially Crystal and Lavelle. I always try to schedule my appointments when they are in the office. read more

My 2 daughters went to Dr. Mills till they were 18. Their office was down in the village of Del Mar & then in Carmel Valley. Dr. Mills was always wonderful and so were her partners. She was easy to talk to and great with my kids! I was always able to get same day appointments and she was available to talk. I heard that Carol retired from the front desk. She was wonderful too. I would definately recommend her! read more

Dr. Mills is an excellent doctor. My husband and I had a pediatrician we liked, but he was part of a group practice and we were frustrated that we hardly ever got to see him -- and often saw a different doctor each time we went to his extremely busy and chaotic office. On the recommendation of a family member, we decided to try Dr. Mills. From the office building to the office itself, with its competent and friendly staff; the first visit was a totally positive experience. Our son, who was a newborn then, is now 3 years old, and we have a new 3 month old baby. My favorite thing about Dr. Mills, beyond her friendliness and good rapport with our children, is the way she answers my questions (and I usually have a lot!). She never makes me or my husband feel rushed and answers clearly, describing what the latest research on the topic shows in addition to telling us how she handled similar situations with her own two children. This information gives us the tools we need to make good decisions about the health and care of our children -- without feeling confused or that any decision was forced on us. What I value most about the whole office is the consistency. Seeing the same office staff, nurse and doctor each time (though we have been happy to see Dr. Sobel on several occasions when Dr.Mills was away) makes us feel like our family is known by everyone there, and that is a great feeling! read more

I have a child who was a complex case, and after interviewing a good number of pediatricians in the area, selected Dr. Mills. She's a great diagnostician, and gives full visibility into her decision-making / diagnostic process. She's also very well-read and up-to-date on the latest studies, and happy to share that data with you as well. I didn't realize the importance of having a great pediatrician until we had complications, and I'm sticking with Dr. Mills. read more

Dr. Mills is well trained, up to date, and caring. She is one of the top pediatricians in San Diego, and has been great for my kids. When it comes to your kid's health, you want smart, and that she is. read more

I'm expecting in July and Dr. Mills came highly recommended by my general practioner in the same building. Although I have not yet used her services, I was very impressed since she was one of the very few pediatricians that will actually agree to meet you in person in a quest for a pediatrician. I was impressed with her for the short time I was able to meet with her. I think she will be a great match. Also, she works with another doctor's group that also has hours over the weekend so that you can avoid going to expensive urgent care centers or E.R.s. read more

Rude! We just moved here, they didn't care enough to inform me of the 15 month well check or several immunizations that were due!!! Then they charged me for a meet and greet. And when I went to get her immunization MMR I asked what other immunizations she needs and they sat me in the room for the doctor and charged me as a visit cause i had to talk to the doctor!-- umm yeah to ask what shots she needs! That's free information the nurse can tell me! Not to charge me 100$ for it! I was asking the nurse about shots when The doctor walked by and overheard me, she said chicken pocks was next, but i said she already had that one and she said, i'm busy i don't have time to talk to you-- well YOUR the one who stopped to talk to ME!! Then they told me my daughter had phenomena in her lungs at the time of the meet and greet when i called about a bill weeks later! what? no she did not or else she would of had medication or had even been sick! they are all confused here! they don't know what they are talking about! When I called to discuss the bill she was rude. When I fax and mailed the transfer form (i was going to another doctor! Dr. Freitas suit # 315 just upstairs!!) I called to make sure they received it, they said yes and hung up on me!!! Call Dr. Freitas office, 858-794-5437. you will be soo happy you did! they are so helpful and nice! Oh and they also messed up my insurance info.. yeah.. goodbye jerks! read more

I agree with all the glowing reviews of Dr. Mills and her staff. She is so thorough, kind, attentive and knowledgable. I will continue to take my kids here as long as possible! I cannot say enough good things about her. She takes her time, she looks at the "whole" patient. She is flexible and very understanding. I highly recommend her!! read more

Dr Dailey sets the gold standard for pediatricians - she is exceptionally caring, responsive, up-to-date on the latest treatments/research, and overall a brilliant physician. Highly recommend! read more

We love this office!!! Dr. Mills is the best and the whole staff is too!!! So great, kind, great with my boys and with me and making sure that I understand whatever it is going on!!! I have 2 sets of twin boys, now they are 10 and 13 and they want to stick with her!!!! Love Krystal, Sherrie, Lavelle, Carol ( altho she just retired)....so happy she is our Doctor!!!!! read more

Dr Mills is a lifesaver for my family we just LOVE her and the entire staff!!!

We loved Dr. Mills for several reasons - - When we first joined and were new to San Diego, they had great referrals and suggestions, not just for doctors but also for dentists, etc. - When we needed a heart procedure for our infant, they explained proactively exactly what they were looking for, which helped us to remain calm. - Open, honest, and direct discussion about what we could do as parents to proactively create a great environment for our kids (day-to-day interaction, schools, etc). - They didn't race to medicate or address issues that they uncovered when time *could* be the solution. - When action needed to be taken, they did it quickly. When we needed specialists, they provided excellent referrals - They always talked to our kids first and asked them questions from as early as 2 or 3... the kids trusted them. - Our appointments never felt rushed. There was plenty of time, which made the visits relaxed and pleasant - There were many instances of them thinking about the kids first, from how to handle vaccinations to the way in which they explained procedures - Despite how full the practice is, we never had any difficulty getting an appointment. read more

My kids are 18 and 15 with complex issues. I briefly took my kids to another pediatrician due to location. I had numerous visits with that ped and was unable to get an answer to symptoms my son was having. I brought my son back to Dr Mills who within minutes of hearing the history called Children's Hospital and had a dx and treatment. My son had been miserable for weeks and was so grateful to Dr Mills!!! I highly recommend both Dr Mills and Dr Sobel. read more

In a word, outstanding. We take both of our children (3yrs & 1 wks) to Dr. MIlls and couldn't be happier. After our first kid was born we started taking him to a pediatric practice that was rotating doctors and the waiting room was always full of sick kids. So we decided to drive the extra distance and try Dr. Mills and have never looked back. Dr. Mills is attentive, courteous and very knowledgable and at every visit we've been treated well and completely trust our children's health in her hands. Also, one thing I have to say is reassuring is that Dr. Mills is always up on the latest research on any issue that you may have questions/concerns about. One thing I noticed almost immediately about Dr. Mills is that she takes time to talk with parents and more importantly...she listens. This is somewhat rare in my experience and it really makes me feel better knowing that my questions/concerns/input are being taken into consideration. I wish more Doctors were like Dr. Mills. read more