Amazing animal hospital. Very kind and very thorough. Definitely bringing all of my dogs here.read more

My pup Joni and I have always had a positive experience with this vet clinic. She can be reactive…read morearound other dogs so we opt to wait in the car before she goes in. They always go above and beyond to make sure we are comfortable and have a positive experience. The vets are kind, compassionate and good at their jobs. It minimizes the stress that comes along with visiting the vet for Joni. And for me!

I had to bring my cat Zack in on a Saturday night before Easter after finding him covered in blood…read moreand urine. Every other clinic was closed, and VCA Valley Oak told me to come in right away. That decision saved his life. Zack has some unique medical challenges, and I knew going in this might not be straightforward. Dr. Wilson took the time to fully assess him, consulted with UC Davis, and came back with a clear, workable plan while still giving me options. I never felt rushed or pushed in one direction. The entire team was incredible. They encouraged me to visit, kept me updated morning and night, and I always knew how Zack was doing. I could tell he was being cared for not just medically, but emotionally. He's a very social cat, and it meant a lot to know he wasn't alone back there. What stood out most to me was how much everyone genuinely cared about him. One of the staff at the front desk told me she wished she could just go back and cuddle him all day, and when I spoke with one of the doctors later, she mentioned that people had been asking about him and wanted to know how he was doing. That meant more to me than I can say. Emergency vet care is expensive and stressful, and I know that's where a lot of negative reviews come from. But in my experience, this team was compassionate, skilled, and deeply invested in my cat's outcome. Zack is home now, recovering and very much himself again. I'm incredibly grateful to Dr. Wilson and the entire team.

I am beyond angry and deeply disappointed with this VCA. After asking me publicly to contact their…read morecustomer service team, they never followed up. No call. No email. No accountability. Ollie was eventually euthanized -- and he should have been that day. Instead, their decision to refuse care prolonged his suffering, during which his condition worsened and he developed pneumonia on top of the illness he was already battling. That outcome was entirely preventable. What hurts the most is knowing his pain was extended unnecessarily. This clinic had the chance to show compassion and failed. Their silence afterward only reinforces that they do not take responsibility for the harm their decisions cause.

Best veterinary clinic in town. Every member of the staff is helpful and kind. My doggies adore…read morethe vets and they are receiving top notch care.

I give up. After years of taking pets to Evers, I'm not taking one there ever(s) again…read more It's too expensive, diagnostic services in particular. And your animal always requires expensive diagnostics. "Well, the symptoms don't point to anything specific. it could be this, or maybe that. We would need to run more tests, and those would require anesthesia." So, you know: $$$$ They offer no help, such as an installment payment plan, for people who don't have hundreds in cash to shell out for a consultation. Just CareCredit, which is run by the mafiosi at Synchrony Bank. The staff don't exactly go above and beyond to help you. I arrived for an appointment. They couldn't find it. (It was my fault--I wrote the wrong date down.) All they said was, "No, there's no appointment for ______ today. There was a no-show a week ago." No offer to reschedule. Nothing. As I said, I'm done with this place,

The absolute best veterinarians. We have been clients for decades for our dogs, cats and horses…read more Dr. Darling and Doctor Savannah understand that these aren't just pets, they are our beloveds, and they both have turned themselves inside out for us every time. I can't say enough good things about them and their staff. We love them!

It took me years to get in I love the vet…read moreShe's was awesome with my kitten It's hard to find a good vet you can trust And I love Denise the receptionist I know I was in the right place

Thanks for helping Pippin Getting us in the same day was…read morevery important and they made that happen

Listen, vets aren't cheap but we love our fur kids. Have seen all the doctors in this practice and…read moreeach one has been kind. After my furry kiddo had some Health concerns and had to have some test ran, I appreciated the doctor providing thorough information both on the phone and via text. Never felt pressured to do treatment, but provided the information to make the best health decision for my dog. I'll continue to be a client.

Dr. Sandra Hazanow was the veterinarian for my dogs in San Francisco for over 25 years. I was sad…read morewhen she left to open her practice in Chico. In all those years, I found her to be highly competent and empathetic, caring not only for the needs of the animals but also sensitive to the needs of the owners. Her approach was always transparent and ethical. She always responds quickly and is generous with her time. Even though she now has a practice in Chico, she remains willing to consult with me regarding my dogs whenever I have concerns. Given the opportunity, I would gladly have her caring for my dogs again.

This is long, but please read if you are considering using this vet I usually don't write negative…read morereviews because our town is small and I understand that one person's experience isn't always indicative of the quality of a business. However, it's been eating at me for months and it's not just a customer service/bedside manner issue but a safety issue. About a year ago my dog needed a dental cleaning. Dr Crowson advised extra testing prior to surgery and we paid well over 2K to have her teeth cleaned. The day before the surgery we picked up a pill to give her that night. We noticed the bottle said weight "25Kg" not "25lb" and worried that it was going to overdose her. We asked and the doctor assured us that it was just a clerical error and not to worry. The day of the surgery he called to say that they had accidentally overdosed my dog on NSAIDs while under sedation so they had to pull her out of anesthesia prematurely and the cleaning/extraxctions were not complete. Obviously they had not corrected the error and still had her in the system at 25 kg which would put her at 55lb. Dr C called poison control and was given instructions on how to proceed which included coming in every couple of days for blood tests and administering medications at home several times a day for the next couple of weeks. (for people like me who are unaware, NSAIDs can kill your dog, don't leave ibuprofen out.) I was told that we would address the cleaning issue at a later date when she had had time to recover. 3 months later I brought her in for what I thought was an ear infection. I asked during this appointment if we had a plan yet to finish he cleaning/extractions and Dr crowson got visibly irritated and told me I needed to be patient while he "came up with a plan". 3 months later I have my cat in for an appt with Dr. Hazanow who tells me my cat needs a teeth cleaning. I explain my hesitance due to a traumatic experience. She claims to not know about it and goes to look up the records and tells me someone will get back to me. I receive a call from the office staff a month later saying they want to schedule the remaining work. I asked for a written quote of what I would be expected to pay. I do not hear back from anyone so I email Dr. Crowson. He says he will get back to me. I get another call from the office to schedule.I, again, ask for an estimate in writing. I get an email a week later from Dr C citing "some mix up" and says he will get back to me shortly. I follow up a few days later with office staff and am told they have no information. The next day I get a voicemail saying that Dr. Crowson no longer works there. (He now works at Morningside, just FYI) I then take my dog back for another appt with Dr. Hazanow who tells me my dog's teeth need to be cleaned. I remind her of the situation. She proceeds to blame me for waiting a year to take care of it and says that I will be responsible for the entire bill once again. They even drew blood while giving my dog her vaccinations without approval and put it on my bill ($150.00) for pre surgery testing without even asking if I approved of the charge or wanted to move forward with the cleaning. I was patient through this entire ordeal, believing that they would follow through and do the right thing. I told her that I didn't believe I should pay for the whole thing twice (I paid for extra anesthesia the first time but extractions were not completed due to overdose.). She told me that because my dog did not die and was still drinking water regularly that they weren't liable for anything (no harm no foul, basically).I had noted her poor bedside manner at other appointments with my cat and dog (very passive aggressive and judgy) but could not believe she would try to blame the client for their error. We are considering filing a small claims case but I figured the least I can do is let other people know about our experience. I'm sure there will be a response to this trying to explain it away, but I do have emails and voicemails and written documentation of the entire situation.

Really nice staff here, they definitely are cat lovers! We've had our cats come here several times…read moreover the years and they are always very thorough with their explanations and upfront with their pricing. It is a little on the high side, but I've always trusted that they are doing everything in the cat's best interest. Good to know they are there if we need them!

We recently found out that our cat, Poppy, needed I131 treatment for her thyroid. We researched…read morevets in the area (Lincoln, CA) that provide the service. The options were going to the Bay area or Chico. We spoke to each of the practices and found each to be possible choices. However, Chico Hospital for Cats and their representative, Samet, demonstrated deep caring for cats and great knowledge of the procedure. We chose Chico Hospital for Cats for Poppy's procedure and am very pleased with our choice and the results. When we arrived at the hospital we found a very clean and neat building. The waiting room was quiet and peaceful and the intake personnel were warm and welcoming. We met Samet and the doctor and were impressed with their caring attitude and concern for Poppy's outcome. We had good rapport with Samet and the doctor and implicitly knew we could trust them and that they would give Poppy the care she needed for her thyroid disease. We felt that we had made the best choice for Poppy (and for our peace of mind) by choosing Chico. When we left Poppy for her 5 days we were sure that she would receive the best possible care. The hospital has cameras in each double-size cage so you can observe your cat anytime you want and, in addition, you can talk to her and hear her. This is a great relief when you have to leave your cat for 5 days! We picked up Poppy on Friday afternoon and Samet gave us thorough instructions on her follow-up care (he also did so when we first made the appointment and when we dropped her off) and then brought Poppy out to our car. We were so happy to see her, as was her brother when we arrived home. The follow-up vet visit showed that the procedure had worked perfectly and her thyroid level was exactly in the correct range. The overall experience with Chico Hospital for Cats was excellent! Samet and the staff there are caring, professional people who gave our cats, and us, the best possible care. We are very pleased with the hospital and our experience with them. We strongly recommend Chico Hospital for Cats for your cat's health.

They helped me with my mama dog who was not producing milk! Even after my appointment they were…read moreavailable via phone calls to help me with my problems and questions. Prices are reasonable, and that says a lot because going to the vet these days is as expensive as ever! I appreciate them for being kind. I will be back!

At a last minute vet choice, this place may suffice. But I would never return back…read more The employees are unprofessional and the wait times are incredibly long. I once waited in the patient room for a hour (just to see the Dr) with my anxious dog. We have since switched vets and we are having a much better experience.

The best ever!!! When I called and left a message it was returned that evening and an apt. was set…read morefor two days later! My kitty was pregnant with 4 kittens but this was not a problem. All of the proper shots were given and an ID implant was put in. This kitty is NO LONGER A FERAL CAT! She now has a family and plenty of love and tons of food 24/7. I highly recommend PAWS.

Paws Is a Wonderful Place for Individuals / Families in need of help with Spaying / Neutering Your…read moreFurry Pets & Most Important Loved Ones We All Call Family! Contact Paws For Assistance & All Pet Needs Information. Happy Parenting

I am just so, so in love with Dr. Prather (as a vet!). She is seriously the most wonderful vet I've…read moreever worked with. I am also absolutely in love with Chico Animal Hospital (see my separate review for the whole practice). I moved here two years ago from Indiana and had left a very good practice back there and was anxious about finding care for my pack (5 dogs when I moved -- 3 now; natural selection NOT poor care!). I went somewhere else for about 6-7 months and then someone recommended Chico Animal Hospital and I haven't looked back since! My dogs are all special needs dogs so we "get to" go to the vet often so my review is based on pretty extensive knowledge over the past year and a half. Every single person at Chico Animal Hospital is a gem. I personally love, love. love Dr. Prather . She quickly learned my and my pack of dogs' names. If I'm in the clinic with a different dog she always asks about the others (especially if a different one has been in recently). She is so kind and gentle with my quirky babies, and I have seriously not a single complaint about any interaction with her. Dr. Prather definitely goes over and above the care I've experienced in the past. Dr. Prather has called us in the evenings or on the weekends to report on a lab test we've been waiting on or if I leave a message that I have a question about something. She is not a 9-5 vet and I so, so appreciate that. She is also super detailed and willing to take the time I need to get the best picture of what is going on. I have never felt rushed or that she doesn't care about one of my dogs. She also does exactly what she says she will do -- if she says I'll call you ASAP with the lab results I know she will. I've never been left waiting and wondering what's going on because she does go over and above to make sure I'm on the same page with whatever is going on. Dr. Prather is so compassionate and thoughtful about our animals. We had a dog with a very weird skin condition that we couldn't figure out what was going on. Every time we saw her (5 times in 2 and a half weeks!) she had the most worried look on her face and I could tell she really wanted to do every thing she could think of to solve his medical mystery. Again she goes over and beyond and researched every possible thing she could think of to make sure she was giving the best care possible. Other vets might have just randomly tried different medications and/or just thrown up their hands but Dr. Prather wanted to make sure that our boy got the best possible treatment AND didn't cost us an arm and a leg just randomly trying things. After a year and a half of seeing Dr. Prather I can 100% say I will never recommend a different vet (other than her practice partner Dr. Callen who is also awesome). I completely trust her opinion and know that our dogs are getting the BEST care possible in Chico (if not the world).

I am with the Chico Cat Coalition and we take all of our cats to Chico Animal Hospital, to see Dr…read more Prather (and Dr. Callen). She is so knowledgeable and regularly educates herself on new veterinary medical practices. Some vets just do what they have always done, but Dr. Prather strives to be at the top of her game. I appreciate that! She has gone above and beyond for us at the Cat Coalition. She isn't afraid to work with feral cats and she handles them like a pro. She has been treating one of our kittens (who is now a cat) for the last 7-8 months. He doesn't have the last couple vertebrae, which makes it impossible for him to eliminate waste on his own (or at least with control). His condition is called "rumpy tail". He gets weekly treatment including bladder eliminations, acupuncture, massage and medicine. The cat is always in good spirits to see Dr. Prather and he will probably need care the rest of his life. He is one of our special needs kitties and Dr. Prather quickly found solutions for his unique situation without suggesting euthanizing. (We are a no-kill shelter anyways and unless the animal will suffer greatly, we opt for treatment and Dr. Prather understands and respects that philosophy).