At a last minute vet choice, this place may suffice. But I would never return back. The employees are unprofessional and the wait times are incredibly long. I once waited in the patient room for a hour (just to see the Dr) with my anxious dog. We have since switched vets and we are having a much better experience. read more

They helped me with my mama dog who was not producing milk! Even after my appointment they were available via phone calls to help me with my problems and questions. Prices are reasonable, and that says a lot because going to the vet these days is as expensive as ever! I appreciate them for being kind. I will be back! read more

The staff was courteous and professional. Wait time less than 15 minutes. Staff gentle and through with my elderly Queensland Healer with pain issues. Received exam and prescriptions for medications. Visit $84.00 They had no problem giving print out prescription for outside pharmacy. Vet asst stated many people use Costco pharmacy. I plan to return for further vet visits. read more

I had an emergency with my dog yesterday and I took her to a different vet in a nearby town. That vet didn't seem to care and almost dismissed us. We left that vet office with no answers, some medication, and a $500+ bill. Fast forward to today, my dog was worse, not herself, low energy, etc. Not wanting to go back to that same vet, I called Ericksons. Immediately on the phone, they were caring, compassionate, helpful, and took my concerns seriously. The girl on the phone was great! I really appreciated her after not getting the best customer service at the other vet. The front office is very clean and tidy and the receptionists were both friendly. They let us wait in the car then called us when the room was ready. We were able to enter through a side door and go straight to the room! I loved this since my dog wasn't moving very well and I didn't want her getting worked up in the lobby. The wait time was minimal & they took note of all of my concerns. The doctor came in and did a thorough exam & we found out my dogs issue! He walked us through everything and gave us detailed information. We have been home for about 5 hours and I already see an improvement in my dog! Pricing was great! They also went over all of the pricing and broke it down for me before we did any treatments. Compared to the other emergency vets that I called and the one I went to, the pricing was very reasonable! It was 60% less than my emergency visit yesterday at the other vet and I actually got answers and results. I also loved how they came into the room and did the check out in there, instead of going into the lobby. I have zero complaints about my visit and I was very impressed and satisfied! read more

Two weeks later, they email me an invoice for $222.00. I had to remind them that I didn't purchase from them and I purchased from Costco for $22.00 I told Morgan, one of the Managers, that their markup is ridiculous. 2018% read more

DONT EVER GO THERE. They don't care one wit about your pet. It's all about money. They talked me into an expensive surgery on my elderly dog including all the tests, ahead of time and 2 days later, he was dead. No, I'm sorry, no, here's your money back. No condolences. Heartbreaking, absolutely heartbreaking. I spent $6500 and I had a dog who lived 2 days after they did whatever they did to him. No condolences are sympathy, not even a I'm sorry you lost your dog card. It's all about the money for them. Please beware. n. read more

I called Erickson to make an appointment for my dog Silver. They asked no questions and gave me an appointment that afternoon. You have to read to the end to see exactly why this turned into a fiasco. I brought him in and they refused to see him. Why?...you might ask.... Well, because my ex-gf's name was listed on the account for Silver. She and I split up years ago and I got custody of Silver. Notably, Heather had nothing to do with this appointment. She didn't even know I was taking him to Erickson's because he was my dog, and Heather is a school teacher and was in class at the time I made the appointment and took him. They knew this because I explained it all when they said Heather had to give consent for them to see Silver. And notably, none of this was mentioned to me on the phone when I made the appointment. Apparently, random people sometimes dog-nap a canine off the street and rush them to Erickson's for veterinary treatment. Yea...that's reasonable. They also didn't suggest I create a new account in my name, since he was my dog at the time. They just refused to see him. Ok - fine. I left. Now comes the kicker. They sent Heather a bill for $50 for a "no show" appointment. A bill for an appointment she never knew about or made herself, AND where the dog showed up on time for the appointment and they refused to treat him. I cannot imagine a more ludicrous set of circumstances for a false charge in all my life. Don't trust this place. Hopefully, this charge was from some staffer run amok who didn't check in with the vet before sending the bill and it will be rectified. I was a lawyer for ten years and there is no legal theory in existence to support this charge. read more

Erickson was a great clinic years ago when Dr. Erickson was still there. Now it is disorganized, dismissive and poorly run and for all that, super expensive. My dog needed a tooth extracted. I had to call 5 times over the course of a month to get their estimate. At first I wanted to keep her because o had already paid several hundred for the exam and because I trusted the vet that had been seeing her for years. But it became such a fiasco that I started calling around to other vets to see if they were taking new clients. I had questions about the surgery, had to call back multiple times with no calls back. It was a terrible way to be treated for a procedure that was going to cost thousands of dollars. The last time I went there was for a vaccination for my other dog. I was already set on leaving their practice but he needed just one shot for a training class. The front office staff was unfriendly to the point of being rude. They treated me like I was inconveniencing them by checking my dog in at their clinic. I transferred care for my two dogs and cat over to another clinic. read more

Very nice staff and the veterinarian was thorough in the exam of my dog. The only reason why I gave 4 stars instead of 5 was due to the wait time. We were seen almost 2 hours after our appointment time. Prices for the exam and medication were reasonable. read more

immature teenage receptionists will hang up on you if you sound too concerned about the well being of your pet. if you care about your pet GO SOMEWHERE ELSE read more

Took my cat there today for a potential blockage which they had stated it was, then proceeded to call me to tell me there was no blockage and he has a mass, and the rest went completely over my head because the Dr talked so fast and in circles almost as if he was purposefully trying to confuse me.. Like it was bad. They quoted me initially for 2K. I said yeah you can go tell the doc to take the unnecessary BS off there and get back to me. He brings it back and it's 1,400. So beings there was no blockage like they thought it was, they send me a new estimate that is about $100 less than the first, but want to throw on $100 to hydrate my cat and give him fluids, which brings me back to 1,400. How funny that the price didn't change! Oh and also, I was going to bring him in yesterday and she said there was no appts available but we could do an emergency visit for $300 down and then whatever the cost for the treatment. I said well when is the next appt? She says tomorrow at 9am...Ummm hello why couldn't you mention that to begin with before you tried to scam an extra $300?? I agree with all of the reviews about when Dr Brogan was there. It was great then, but the place is a money pit dumpster fire now. I will be treating my animals from home now, probably have better luck that way. So I am being sent home with zero answers and overly marked up meds for my cat. Should have them throw some pain meds on there for me because this place is a complete pain in the ass . read more

We had such a great experience here with Dr. McGann and her staff. So knowledgeable and welcoming!

Notice how all the 5 star reviews are for Dr Brogan and all the recent reviews are for Allison Mcgann? Maybe you should check your rude, dismissive attitude. Maybe next time a patient tells you something is wrong with their pet you should listen and enlist the help of the other vets you work with if you don't know what's going on. You're pretty impressed with your Scotland education but they must not teach you about infection in Scotland. You failed to meet the minimum standard of care and I almost lost my dog because of your irresponsibility. That's not how we do it here. Are you the one that wrote this ad? It's pretty disgusting that you call patients "Karen" after you fail to meet the minimum standard of care and cause their animal undue medical hardship. And we'll wait for another time to go over the undue financial hardship you caused me to keep my dog alive. Stay tuned. It's about to get real Allison McGann, you are a disgrace. read more

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We were really hoping Erickson would be a good place for our pets after our previous vet closed. Seems recent new ownership has created an entirely different hospital than the previous owner who had a great reputation. The operation and communication of the hospital is a complete mess. Consistently there is miscommunication among the staff or very poor communication with us as a client. Over a series of issues with our pets we've received conflicting messages about treatment approach, we've literally waited days for call backs when being told it will be "tomorrow," we often had to make multiple calls to follow up, retelling our issues multiple times, etc. The one constant is the inconsistent and often frustrating experience of trying to navigate a very poorly run operation with vets and staff who may or may not seem very present. We've since gone elsewhere with great relief. read more

Wanted to biopsy our dogs elbow - no prob - we were asked to wait a few- it was going to cost an additional amount - out came the girl saying they didn't have help in the back so wanted to keep her for a hour and now we needed to pay for half a day hospitalization ! What ?? It was their fault they didn't have immediate help . I said I'll take her and bring her back in an hour - they said well that's another visit then - what ??? All they seem to want is money ! Don't give a care about the animal and are unfair at that . The girl said - well that's "our policy" policy for what ? Ridiculous so beware read more

This vet is all about up sales and making money!!! I took my 8 month old 36.5 pound dog in to get neutered and they wanted to charge me between $900-$1200!! I never would have expected these price for a common procedure!!My husband called around and Valley Oak VCA quoted $600-$700 and the SPCA in Oroville quoted $135 over the phone. I will never go here again, nor recommend it to anyone. read more

As a long-time pet parent of Erickson Vet Hospital with three long-lived dogs in Dr Brogan's exceptional care, the practice AFTER Dr Brogan is unconscionably reprehensible. It is a darned good thing he is not here to observe how his practice was quickly run into the ground bereft of care and compassion. One year ago, it was not possible to get an appointment for my over-20 yr-old-dog seen for THREE weeks. She was being treated for on-going dental issues but when she developed an abscess, Erickson put her off. I had far better same-day care with Dr Barry at Valley Oak. This week, I called for a euthanasia appointment and was supposed to be satisfied with a 6-day wait!! That is an unconscionable practice. Erickson veterinary Hospital 'earned' the worst review possible. read more

DO NOT RECOMMEND! Our first and last visit at Erickson Veterinary Hospital for our dog's care was TERRIBLE! Approximately $1,500.00 was spent on unnecessary tests ordered by Dr. McGann, who was incapable of making a diagnosis (not even a guess), nor a treatment-care plan. This would have gone on for who know how long, but we figured it out and responded back with "no more...enough $ is enough $!" My husband and I shared our experience with the Office Manager, who is actually a Registered Veterinary Technician, that responded back with poor communication skills; lack of empathy and understanding, lack of compensation, and yelled back at us in a very unprofessional, disrespectful and condescending manner. We should have read all the reviews before taking our dog to this place. If you choose this business, it is recommended to closely read the reviews and watch which Veterinarian you choose, and don't expect to get professional responses or compensation back from the Office Manager. read more

We've been bringing our girl tho Ericksons sinse she was just a pup.. 14 years later and we still take her there for all her needs. They are so gentle with her. read more

Erickson Veterinary Hospital - She's always smiling - Veterinarians Near Me - Chico, California

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I took our new kitten to this place and had the worst experience. Not only did they insist on revaccinating my cat due to county law, but they also wouldn't refund my $78 for the first visit since I decided to go elsewhere after they tried to do that. They didn't inform me ahead of time that it's a law requiring a rabies shot - would have been nice and I could have waited and provided paperwork. Definitely taking my cat elsewhere and will be warning other pet owners not to waste their money here. The staff was completely rude and showed no willingness to keep us as clients. read more

After taking my dogs here for the past few years, I NO longer will bring them here, or recommend anyone else. Their costs are as high or worse than VCA, but their level of service is a fraction of it. They have a great staff, and front desk, but the their level of accommodations have dropped significantly and their owner, John, is running this place into the ground. Stray clear of this place and look for other vet options. Their vet accommodations are average at best, their prices are too high, and their owners last concern is the welfare of your own pets. read more

I've been a client of Erickson for over ten years. Took my dog in for a minor issue. The vet and I agreed on a plan. He said let us know if it doesn't work. It didn't, I called them back - waited two days, no reply. Called the manger, she said she'd get right back to me. That was a week ago, now they say three to five business days to release my dogs records so he can be seen elsewhere! To not engage this firm for vet service! read more

They could treat infections with antibiotics when patients are presenting with symptoms eight days after their dental cleaning. I tried to work with this vet, kept calling after his dental, I was brushed off and as a result if it my dog ended losing half his body weight and undergoing an intense surgery at UC Davis to remove an abscess he formed as a result of his Dental cleaning at Erickson. His Vet, Dr Allison McGann brought 5 students into the exam room to smell my dogs mouth so they would know what an infection smelled like. When I asked her for antibiotics to treat the infection she said no. She said he doesn't need them because he already took 7 days post op. This was 5 weeks later so apparently they didn't work. That would have been a good time for her to test the bacteria and research the antibiotic that would be effective and nip it in the bud right then and there. She didn't want do that so I ended up having to take him to UC Davis emergency who referred me to their Oral Dentistry Dept, they ordered a CT scan for three weeks down the road, we did the CT, they found the Abscess, they referred me to soft tissue surgery, weeks later had a consult with them, and the soonest I could get on the books for surgery was weeks later at the end of November for his surgery. All these appointments and wasting time gave that infection time to get into his bone and cause it to eat away at his bone and the bone even started to "remodel." That means the bone starts to grow back, wrong. I was not the reason things took so long. I wasn't trying to get the money together, unavailable for or missing appointments. It took that long because UC Davis is so busy trying to correct mistakes from negligent vets. They are a very busy hospital and it just took time. Bottom line, all that could have been avoided if Allison McGann would have bothered to treat her patient when he was brought back into her office 5 weeks after she did his Dental cleaning. She neglected to so my sweet little dog went through hell and damn near died. If I didn't have an extra 12,000.00 dollars sitting around he absolutely, 100% would have died. He almost did anyway. He lost half of his most weight while this infection was eating away at his bones. This is horrendous and nobody should ever have to go through this. There are a lot of people who may not know about UC Davis or may not have the means to navigate a mess like this. Those dogs will sadly die. Allison McGann was given ample notice if Joeys condition starting 8 days post dental when I called the office and told them Joey couldn't open his mouth all the way. I continued to call trying to schedule an appointment and was treated like I was overreacting. She brushed me off until I basically said we're coming in so I can show you what I'm talking about. Finally she made an appointment but did nothing but use it as some kind of training class for her students. Instructing 5 of them to smell Joeys mouth so they would know what an infection smelled like. BTW, his mother didn't smell like this before the dental cleaning. This was a result of her dental cleaning. Today, a year later Joey is thriving and has a lot of life left in him. I have filed a complaint against Allison McGann with the State of CA Veterinary Licensing Board. They are backlogged and complaints take a long time to investigate and process. I am in regular contact with them to make sure my complaint doesn't slip through the cracks. I have submitted all of his medical records from Erickson's and UC Davis. I will let the professionals decide her fate. Fortunately there's no statute of limitations on these cases. In the meantime be very careful with this Vet. This is not Dr Brogan who provided excellent Veterinary care for over 30 years at Ericksons. He sold his practice, passed away and these people bought his practice and kept the name. You can read their online reviews and see how the care has declined. I will be back to post updates as I get them from the Vet Board. read more

Dr. Kitto took time to explain what I needed to do for my cat, and when I requested refills via email to his office, he emailed me the same day with the Rx that I could fill at the pharmacy of my choice. When I asked my former veterinarian at the "factory," aka Valley Oak, I called numerous times without any return call from the veterinarian's office. I had to drive to the "factory" to ask for a prescription and wait in the lobby for the script. read more

Try to find another vet, tho not easy. Everytime I go there even phone contact, it's disturbing and annoying. They almost made me get another rabies vaccination cuz they didn't believe me even when I'd been going there, that it was valid and his tag was on, before they'd see him for whatever it was I was concerned with, wasted a lot of my time waiting to see that the tag was valid, otherwise, all they're interested in is charging a lot of money... I had problems with my cats too when I took them there, they wanted to do expensive tests for throwing up hairballs, I didn't like any of the female vets, I shaved my cat and problem solved! The male vet I saw there was good/made sense but only saw him once. Last straw, I called yesterday to get a print out of valid rabies to pick up for nail clipping on my dog, and they didn't do it. I waited 6 minutes on phone yesterday, 13 today to confirm that I could pick it up and it was never done... they have to look up my records, but then do nothing, guess I just get to go in and wait in person in stead of expecting professional respect. Done. read more

I came from the bay area just bought a house out here and was referred to this clinic. I took my elderly Morky for her appointment on January 25, 2024 my dog needed dental work and some teeth pulled. She also needed another procedure and they said they would email me the price. I emailed them over four times because my dog is in pain with some loose teeth and Every time I emailed they responded the nurse that helped you will get right back to you within 24 to 48 hours. Today is March 13, 2024 and I have yet to hear back from them. When I was there I had made an appointment for my cat After not hearing back from them for almost 2 months I was not gonna take my cat back there. I left a voicemail to cancel my appointment with my cat and now I have a $50 bill for my cancellation. I have a few choice words that I will not share here, but I would definitely never take my pets or fur babies back to this place. I'm disgusted and disappointed. read more

The only place I will take my pup. Doctors and staff are emphatic as well as knowledge and upfront about cost and care. Highly recommend Erickson's! read more

Very expensive, but the staff and facility were great. They tried to charge us $1700 for a spay so that should tell you enough lol

Update: the hospital director threatened to fire me as a client because I complained. She is completely unprofessional and lacks empathy and communication skills. Got my dog into Valley Oak and they were willing to take on her on after her surgery. Had a great experience and will continue to warn people about Erickson's lack of care for patients and their owners. read more

I'm so disappointed that I picked this clinic - I did so based on Yelp reviews so I think it's important to share for future pet owners looking for a new vet. Made an appointment, filled out all our paperwork ahead of time. Got there on time. Waited ONE HOUR in the parking lot with an anxious dog. When I asked the second time how much longer it would be, I couldn't even get a straight answer. After ONE HOUR! Ended up leaving without my dog being seen. I get that things are crazy, people are busy, and whatever. But proper customer service would have been to keep us informed about our wait once they realized they could not honor our appointment. read more

My Blue Heeler Stormy gives these fine people 5 stars. It was clear how much he loved the staff and Doctor Johanna. I found caring people who work together as a team to provide 5 star local veterinary care. My boy is home and looking back I was left with a warm impression of this office.Thank you all very much for being here for us. Tim & Stormy read more

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I am extremely disappointed with the customer service and methods used by Erickson Veterinarian Hospital concerning the treatment and care shown to my beloved dog Tickets. The clients would appreciate if the people working the front desk could acknowledge clients as they come in the door. If you are on the phone, please put the caller on hold or tell the client in the office that you will be with them shortly. The last time that I was in to have my dog euthanized (10/17/22), the receptionist kept her back to me for at least 8 minutes until she was through with her phone call. Admittedly, I was a bit fragile at that point, but I would expect the receptionist to show a client a little more consideration. Next, I brought Tickets in on Thursday, 10/13/22. I knew that he was not doing well. He had started losing weight rapidly and his behavior had changed. The vet was pretty certain he may have internal bleeding from a ruptured mass. Therefore, I agreed to have the minimum bloodwork done on him because I have financial restrictions to consider. The bloodwork results showed that his red blood cell count was extremely low and that death was imminent. Even though the vet knew about my financial situation, and also diagnosed the ruptured mass, I feel like I was coerced into siding with the recommendation to move forward with imaging, although it was not necessary since I wasn't doing surgery and he was already terminal. I was told that the estimated price for the X-rays included an additional fee, incase results needed to be sent to a radiologist. When the vet called me she informed me she did not need to send it to the radioligist. I paid the full amount. I also do not understand why I has charged a hospitalization fee without my knowledge, as he didn't stay overnight, only 3 hours. Did not receive "emailed receipt" at any time. I had to ask for a printed copy on my next visit, 10/17/22. I feel as if I have been taken advantage of. No literature was emailed to me as I requested, and the vet did not call me back when I requested to speak with her again. No information about crematory was given to me, and no price point was disclosed before I made appointment. I am disappointed that I was not offered a nose print of paw print option from crematory or hospital. I had to ask if I could have one done. Then, I was told it would be an extra $30. I agreed because I really wanted one. His print was barely into the clay and was sloppy and I could have done it myself if I knew it was not going to be professionally done. My dog could not walk on his own from car to office to exam room; no cart or bed was offered or provided. The vet tech came and helped my partner lift him out of the car. I could have carried him in myself. We had to walk through the waiting room (where other customers scrambled to help us and hold the doors open). I was extremely embarrassed walking through the waiting room, following the parade of my husband and the vet tech carrying my sick dying dog where everyone could see. It was uncomfortable being in such a public area of the hospital in my emotional state. I would have preferred to have gone through the rear or the exit door for privacy. Also, I was charged an extra fee to be present for euthanasia. I did not know this prior to scheduling the appointment--considering there are random people present (vet tech/vet)--I do not understand the reason for the additional charge. If I had known this beforehand, I could have shopped around or gone to the humane society for euthanasia. I felt like I had no other option but to pay immediately--no room for negotiation. I felt trapped and under pressure. Lastly, I do not make a lot of money, in total it cost around $1,200 to just tell me my dog was dying and put him down. My experience at Erickson over the years has been terrible, I always leave there feeling angry and belittled. I will never return to your establishment. I called the crematory and I will be picking up the ashes myself directly from them. Attached is a photo of the paw print done by the hospital. read more

They were compassionate and real with us. I felt that they genuinely cared about our dog and the outcome of everything. Super sympathetic and the prices were not bad comparatively. read more

I started coming here when my vet moved to Oroville. The first time I came here, my cat had an abscess that was treated properly and efficiently. The second time was for the follow-up. I had asked the receptionist if they had found my cat's collar which I never got back after the first appointment, she told me they couldn't find it. I go into the room (the doors are very thin) and I heard the receptionist talking poorly about me to her coworkers. Fast forward to my next visit for my other cat who had had been throwing up. We saw an older veterinarian who felt my cats abdomen, did a blood panel and told me everything was fine. Prescribed anti-nausea medicine and special diet food. We returned for his follow-up. I informed him he had stopped throwing up, the doctor again felt his abdomen, gave him a round of vaccines and sent us on our way. Two weeks go by and I noticed my cat looked worse. He stopped throwing up, but was losing weight. I decided to make the drive to Oroville to see my preferred vet. She immediately found a huge mass in his stomach. After reviewing the report Erickson sent over, she informed me my cat had lost a half pound in the week between our first visit and our follow-up. I was furious. Not only did the vet at Erickson miss the tumor, he missed the weight loss and still insisted on vaccinating my cat even though he was obviously still sick. My poor senior cat has been suffering due to his negligence. I will never return to this vet and recommend no one bring their beloved pets either. read more

Pre Camp Fire we took our Pets to Dr Kitto and we were pleased to find him relocated at Erickson. All of the office Staff & assistants are knowledgeable & very helpful and have excellent rapport with our pets. However, I do find that this hospital has significantly higher prices than I have been charged either in Paradise or while staying in Bakersfield after the fire. read more

If you would like to feel like you as a customer are not valued at all and your time is not important to anyone in this staff this is the vet for you. I have been dealing with this vet for 4 weeks now over a broken foot in my dog and have NEVER been so poorly treated by a business. Staff is completely clueless and unorganized and when you ask them to please contact you or follow up not only can they never manage to execute this basic necessity they will also give you attitude and speak to you like an entitled child. Having to deal with this staff 3x a week for the past 4 weeks I have only had a reasonable experience twice meaning they actually called when they said they would and where able to get my animal taken care of at his scheduled appointment time. The other 10x my dogs sat for a minimum of 4 hours in a cage not being treated, I had to hound the office staff to even get them to give me a broad timeline as to when I could pick him up (mind you all while I am missing work and being spoken to rudely for having time restraints) They repeatedly called the wrong number (even though I clarified the correct one while checking in) and failed to schedule multiple appointments. Multiple times I have sat in their parking lot for 50 min plus waiting to receive my dog and every time I called back to ask what was going on they rudely snapped at me and said they were "working on it". I am more than sympathetic to the stress of the new COVID guidelines and added stress these staff members must be feeling but I cannot be treated like gum on somebody's shoe for multiple weeks on end. Needless to say I will not be continuing care with this disorganized practice. Save yourself the headache and stress. read more

I LOVE Ericksons! They honestly care about you and your animal, and I will never take my dog anywhere else! They know what they're doing and I trust them over any other vet in town. Like any dog, my girl doesn't exactly look forward to going to the vet, but when we get there we are always greeted with smiling faces and she quickly remembers all the friends she has there. Yes, vet bills can add up, but the staff at Ericksons is always looking to help save me money while giving my girl the treatment and care she needs. The staff is super helpful, and always patient with the million questions I ask. I highly recommend Ericksons! They're the best! read more

I truly feel like this place changed my dog's life. I found this place randomly on google. I made my Pomeranian Julius am appointment because all his teeth were rotten and falling out. They managed to get him in right away for a consultation and the next week for an appointment! I was nervous for him to undergo surgery considering how small he is however the staff made me feel comforted and well reassured that he would be okay. Julius unfortunately had to have all his teeth removed but he has NEVER been happier!! He has done a completely 360 and now I can snuggle up to him and give him kisses without his stinky breath making it unbearable. He is so playful and more snuggly than he has ever been. Also he can still eat kibble dog food without his teeth! The Dr. that Julius saw was so caring and she told me she talked to him throughout his whole surgery (how sweet!)Julius and I I can't thank this place enough for helping him out! We are so grateful read more

Erickson Veterinary Hospital - Veterinarians Near Me - Chico, California

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If I could give this place a 0 out of 5 it would get it. They told me my dog needed a $4000 dollar surgery and that we needed to get it done in two to three weeks. After getting a second opinion, we found out that our dog didn't need the durgery and that there is no garauntee that it would even fix the problem. Not only that but they also had a list of things that were wrong with my dog. They had no compassion for an already negative situation. We were told that xrays would only cost $150-$200 dollars and when I came to get my dog the price was $376. They didn't happen to tell us all the small charges that we were going to have to pay along with the $100 to put my dog to sleep for a couple hours. My dog had never had problems with vets but now he is very uncomfortable and skitish. I will never go back here and don't recommend this vet to anyone! read more

This was one of the worst experiences of my life, and I had to receive counseling for how badly it went. My cat who was only 7 years old seemed to have be breathing a little strangely. I brought him in mostly to ease my mind. The doctor took an x-ray, and when she returned, she launched into it: my cat had a congenital heart defect which was pumping fluid into the space around his lungs, and was slowly collapsing his lung. He also had kidney issues. I was stunned, and started to ask questions, but I broke down crying. It was only then that the doctor seemed to realize that the news might be taken badly, and asked if I needed a moment to myself. The treatment required multiple visits to the vet, to have the fluid building up around his lungs aspired out via needle through the chest, x-rays and blood tests, and medication to excrete the excess fluid from building up again, which was hard on his kidneys. The medication was in pill form. Giving a pill to a cat is often a difficult and stressful experience. This vet expressed a dislike of handling my cat, because he was not cooperative to being given pills or shots. What I found strange was how they would administer this by taking him out of the waiting room and into the back room, where I couldn't help calm him down. So I never saw how they handled him. They offered to show me how to more easily "pill" a cat (give a pill to a cat using a little tool that holds the pill at the end of, essentially, a straw)... ... and they returned, not with my cat, but with a completely different cat, another PATIENT'S cat, whom they happened to have at hand. "Um... I'm sorry, but that's not my cat," I said. "Oh we know. This is another cat who is very patient and mellow. He'll be a good cat to help demonstrate how to pill a cat." I couldn't believe it. Not only were they using someone else's cat behind the scenes to bring into another client's waiting space for demonstration purposes, which I had no idea whether that client was aware that this was happening, but also, I didn't want to learn how to pill some other person's calm pet. I needed to learn how to administer the medication to MY cat, who I would need to know how to aid despite whether he was stressed and uncooperative or not. After this, I took my cat home and attempted to give him his first pill. Pill device or no, he spat the pill up repeatedly, and fought and twisted when I tried to be more forceful with the medication. I realized, this absolutely will not work. He is going to stress his heart out so much that this will kill him. Through personal trial and error, we discovered a workaround by grinding the pills down into powder, mixing it into water, and giving it to him orally through a syringe. That worked for a few months, until .. He stopped eating. He threw up multiple times. He had no energy. I brought him, once again, to that place. They told us that he had a major kidney infection. They sent us home with some follow-up medication to give him the next day. ... when I attempted giving him his meds through our method via syringe, he was so stressed out that he began to twist around and seize up and cry out. He was writhing on the ground and choking and unable to catch his breath. The bleating cries he made were some of the most awful sounds I had ever heard in my life. I was panicking and trying to think of what to do during this crisis, when my sweet cat lay dying right in front of me and I could do nothing to ease his suffering. I called Erikson's, but it was Sunday and they were closed. Their overlong answering machine message mentioned another vet to call in an emergency, so I called that number. After going through all the steps of setting up an appointment with them, as my cat lay dying right next to me, I only then found out that they were located an hour's drive away. We scrambled and found that the VCA pet hospital was open, but as we drove over, my cat died in the car. Still, the VCA people were so kind. They still took him in to examine him, to comfort us in our suffering as we waited, and when they confirmed that he had passed, they placed him in a box for us, and they didn't charge us for any of it. I went in to Erikson's later to tell them what happened and how terrible it was. They expressed regret for not offering to hold him for observation overnight, but their sympathy was for my suffering, and not my cat's. They said "Darn that cat for going the way he did and putting you through that." I will never forgive them for not warning me that his ending could go as terribly as it did, for not telling me who to reach out to over a weekend, for not offering less stressful options in medicine or overnight observation. For not telling me when it might be okay to consider euthanizing over extending his treatment. For having no bedside manner and no compassion for my pet. All I asked was that he be spared any unnecessary suffering. And they failed me in all ways possible. read more