This is where I bought my Hyundai i30 last year, it was a great choice and I love the car. We…read moreended up going with Sutton City as it gave us the best deal and threw in some good extras to sweeten the deal. We confirmed the pricing and the financing, which included the first year of free car washes at their Sutton City location, which isn't too far for me to drive - although they can get very busy on the weekend (reminds me I should probably go today) For car servicing, the repairs needed were done quite quickly, and mostly covered under Hyundai's warranty which was great. It's a comfortable place to relax for an hour or so while they repaid or inspect your far, the facilities have a self service espresso machine, and lounged to read the paper. Once the car was returned fixed, I was surprised to see they had also washed it and vacuumed inside out of courtesy, which was great customer service. I've heard some horror stories from mechanics and car salesmen, but fortunately, I haven't personally experienced this as of yet with Suttons - I have with other places though.

First time I've been here and went for a service on my Nissan. Got the breaks replaced and they…read moresqueeled the moment I walked out the door. Second and third time still not resolved after replacing faulty ones that were put on. Fourth time looks like it's okay for now. Each time, my Petrol Guage also seems to show different petrol amounts post visit... Obviously I can't prove anything, but despite that I most certainly won't be coming back to this service centre.

These guys and girls run a very friendly and efficient service centre. Always smiling and willing…read moreto help, Liam car ready to go, no problem to small to sort out. So glad I bought an Audi here!

I am always on the lookout for "great" customer service experience. First time to Audi service --…read moreit all started with being able to make my booking from the web/iPhone. Then arriving to my drive in concierge, greeted at the reception by a smile, and offer for coffee and/transport. I said I was just going to run -- "I can do that in a take away cup if you like sir", hmm.. Do you have soy? "We don't but if you are ok to wait a minute I can go downstairs to the cafe and bring you up one" :) cool. Full iPad check in, and service details emailed to my account. I ended up staying for a bit as their was a free shuttle to Surry hills and wifi as well for me to write this review. Sam also showed me how they have the latest tech. So.. They just came over to me to tell me the shuttle is 5 mins away, and offered me a muffin on yoghurt. I am going to start hiring some of these people :)

I've enjoyed outstanding customer service from this business for the past 25 years. I've just…read morepurchased my fifth brand-new Mazda from this dealership (formerly John Newell Mazda and now Alexandria Mazda). I have always been thoroughly impressed by the attentive and professional service I've received. The after-sales experience with scheduled servicing is also an impressive reason that has secured my loyalty. Thank you to Sales Consultant Aaron Brein for making our new purchase a truly seamless and enjoyable experience. He was consistently available to address any questions with insightful, knowledgeable responses. We are now the proud owners of a sleek new CX 5! I have no hesitation in recommending the Alexandria Mazda team!

So it all started very well. I bought my MX5 from them some 10 years ago. Good (not great) deal…read moreon a very near new high spec car...even in the colour I preferred. Following years, the servicing was good. Not convenient location, but they did the train tickets to the city and didn't charge exorbitant amounts. Then they moved and it got even less convenient. Had to start paying for a loan car so I could get to work. A few weeks ago, I had a real issue with the car. I live even further away now so went to another dealer to get some help. They needed a part number and suggested I contact John Newell for this. I emailed, and not a peek. Followed up a few days later - now 2 weeks on and still, not a whisper from them. Had to get it fixed and it cost significantly more as they spent a lot of additional time researching and investigating. Maybe they are miffed I have been to another dealer, but driving so far to get to them is just not possible any more. Left a very sour taste after what had been a pretty good and mutually beneficial 10 year relationship. This year we are buying a new car and would have considered asking them to source it and do a deal (even if we have to get it serviced elsewhere) - won't be putting myself out to do that now

I had to write a review . My Audi kept on breaking down after 3 years from purchase. A friend is in…read morethe industry and said it would! So told me to trade it in at Lexus. They offered me a pathetic price for the car ....but did drop the price of their car. Anyway purchased it, liked it, but now after a couple of years ...love it. Beautiful to drive - like a big arm chair - never broken down, and fantastic service. Can't recommend it high enough. Thanks

You deserve negative rating, guys! I have been emailing my complaint since last month but you were…read morejust ignoring my emails! Someone called to say that the case has been escalated and yet nothing!!! It's not the poor after service I am complaining about but the fact that there's a thief in your midst!!! And what are you going to do about it? I am not very afraid to put my car for service. I still have 3 years before it runs out of warranty!!!

I had my car serviced in November 2023. I got a notification to return for another service in…read moreFebruary 2022. So I called them and asked about it. Initially, they said it's for a visual brake fluid check. When I asked them further question, they just got confused and sent me this text message: Hello, brake fluid service already done in November 2022. Vehicle Check service might becoming due somewhere in 2023 BMW Sydney Rushcutters BayThankyou Sales is great. Service is absolutely doomed in BMW Sydney. Anna

We've had two Landrover Discoveries over the last six years. Fool on us for returning to Trivett…read more The servicing is astronomically expensive in comparison to our local Eastside Automotive (great guys). Recently having shelled out 3.5k for the half price service, new tyres, brakes and wipers we get home to find that the the Park Brake has a systems fault. They didn't want to know. Despite booking it in for them to look it, we drove out there and they'd lost the booking. They said they'd come and collect the car and we had to chase and chase and chase until they agreed to come and collect it again. Swanky premises, veneer of civility but chaos and no service and this is the third time that following a service our car has had to be returned. Overpriced and underserviced. We'll never go back.

From the owner: Trivett is a prestige automotive group with dealerships in Parramatta, Blacktown, Alexandria, East…read moreSydney & Melbourne.

Unprofessional lazy behaviour by some staff. Waiting time for new vehicle not acceptable. Delivery…read moreof new vehicle experience ruined by sales staff. We would NOT recommend Sydney City Toyota to our worst enemy. We had a NOT so good experience dealing with Sydney CityToyota.

Purchased a car from them a couple of years ago. I recently subscribed to Yelp so posting my…read morefeedback now. (please note that as far as I know the sales rep & sales manager involved are still working for SCT.) The purchase process was fine. the rep was very helpful and accommodating. Like some car salesmen, he just said what he needed to, to get the sale, but clearly didn't intend on acting on any of his promises. It wasn't till after i bought the car that I realised that a lot of the stuff we agreed to in person were not included in the contract and the rep refused to honor the verbal agreement. then denied making any promises. My fault, I admit, for not checking the contract in more detail, but as there were nearly a dozen or so forms to fill, I was relying on the rep's integrity to stick to all that we discussed & agreed to. The transfer of ownership took months to be actioned (it was one of the conditions I had, that they do the paperwork required) even though I included the cost of transfer in the negotiated price. The renewal of the registration, again agreed to be paid by the dealer (was expiring within 2 weeks of the purchase) was also not done. and they refused to do it after the purchase. I had explained to the sales guy that it was my first car purchase in Australia, coming from overseas, and that I was happy to pay for whatever was needed, but that I didn't want to do the paperwork myself as I had been warned by friends that it is tedious and complicated (if you have ever dealt with the RTA, you will know what I mean). he agreed and there were a number of additions to the cost of the car as a result. Additions included warranties, transfer, rego renewal and a couple of other minor additions to the car itself. I never needed the warranty so I'm not sure how it would have gone if I did, but the other requirement were not met. Many complaints later, the rep denied everything and the sales manager's response was "it's your word against the sales rep, I choose to believe the sales rep" even though there was evidence to the contrary. Beware of this dealer, and if you do buy from them, make sure anything they say gets included in the purchase agreement. Personally I would never go there again.

City fraud I like to call these thieves. Quoted prices…read moretriple the price. I sent my car in as the engine light come on, they then try up sell everything else before even seeing why the engine light was on. Quoted $490 to change a MAF sensor. Which was reading a a fault code. Caused by the Wesfil filter which was install. Quoted over $1000 to change 5 glow plugs. $290.75 for 5 glow plugs Any good mechanic will have this replaced in 1-1.5hrs this equals $700-800 in labour. They came back with $2700 to fix other issues they had found. I told them to finish what they had started and will go else where. Beware of city Fraud Sydney!

Had an exceptionally poor experience at City Ford Sydney yesterday when going to pick up an ex-demo…read more2018 Mustang with 5k on the clock. The car was in terrible condition for a near-new demonstrator vehicle apparently driven by the manager of the store. There were marks and slight dents in the doors where they had allowed other cars to open doors into them, scuffs throughout the cab, rubbish such as an old receipt, chewing gum wrapper in the back. Scuffs throughout the interior, dust and sand everywhere, lining the cracks of the seats. Oily marks in the interior, scratches and scuffs under the front fender. And this was AFTER the car had been detailed. Who knows what it looked like prior. None of this disclosed when being purchased sight unseen, and before jumping on a 3 hour bus trip from Canberra to Sydney to pick up. The office kept saying 'it's a demo car it's not mean to be perfect' and in a way that is true. Perhaps a few scuffs here and there, maybe a slight mark in the paint, but this car looked like it had been driving for 20,000kms and treated like rubbish. Not only this, when going to pay the toll today we discover there is nearly $400 in unpaid tolls and late admin fees. The owner of the store, if he really was the driver, should be absolutely ashamed at the way he treats company vehicles to be later sold. A ex-demo sold at over $60k should be treated carefully and driven by those who actually give a toss about their luxury (and other) cars, and the brand that they represent. The owner himself, although being present at the store did not have the balls to come down and address these issues himself, leaving a floor level staff member to address these issues, rather than coming down and taking responsibility for the mess that he created. I will be lodging a formal complaint about these issues, it is disrespectful to customers to pass an ex-demo off as near new, and at all cost avoid City Ford in Sydney for any ex-demo cars.