I've enjoyed outstanding customer service from this business for the past 25 years. I've just…read morepurchased my fifth brand-new Mazda from this dealership (formerly John Newell Mazda and now Alexandria Mazda). I have always been thoroughly impressed by the attentive and professional service I've received. The after-sales experience with scheduled servicing is also an impressive reason that has secured my loyalty. Thank you to Sales Consultant Aaron Brein for making our new purchase a truly seamless and enjoyable experience. He was consistently available to address any questions with insightful, knowledgeable responses. We are now the proud owners of a sleek new CX 5! I have no hesitation in recommending the Alexandria Mazda team!

So it all started very well. I bought my MX5 from them some 10 years ago. Good (not great) deal…read moreon a very near new high spec car...even in the colour I preferred. Following years, the servicing was good. Not convenient location, but they did the train tickets to the city and didn't charge exorbitant amounts. Then they moved and it got even less convenient. Had to start paying for a loan car so I could get to work. A few weeks ago, I had a real issue with the car. I live even further away now so went to another dealer to get some help. They needed a part number and suggested I contact John Newell for this. I emailed, and not a peek. Followed up a few days later - now 2 weeks on and still, not a whisper from them. Had to get it fixed and it cost significantly more as they spent a lot of additional time researching and investigating. Maybe they are miffed I have been to another dealer, but driving so far to get to them is just not possible any more. Left a very sour taste after what had been a pretty good and mutually beneficial 10 year relationship. This year we are buying a new car and would have considered asking them to source it and do a deal (even if we have to get it serviced elsewhere) - won't be putting myself out to do that now

These guys and girls run a very friendly and efficient service centre. Always smiling and willing…read moreto help, Liam car ready to go, no problem to small to sort out. So glad I bought an Audi here!

I am always on the lookout for "great" customer service experience. First time to Audi service --…read moreit all started with being able to make my booking from the web/iPhone. Then arriving to my drive in concierge, greeted at the reception by a smile, and offer for coffee and/transport. I said I was just going to run -- "I can do that in a take away cup if you like sir", hmm.. Do you have soy? "We don't but if you are ok to wait a minute I can go downstairs to the cafe and bring you up one" :) cool. Full iPad check in, and service details emailed to my account. I ended up staying for a bit as their was a free shuttle to Surry hills and wifi as well for me to write this review. Sam also showed me how they have the latest tech. So.. They just came over to me to tell me the shuttle is 5 mins away, and offered me a muffin on yoghurt. I am going to start hiring some of these people :)

City fraud I like to call these thieves. Quoted prices…read moretriple the price. I sent my car in as the engine light come on, they then try up sell everything else before even seeing why the engine light was on. Quoted $490 to change a MAF sensor. Which was reading a a fault code. Caused by the Wesfil filter which was install. Quoted over $1000 to change 5 glow plugs. $290.75 for 5 glow plugs Any good mechanic will have this replaced in 1-1.5hrs this equals $700-800 in labour. They came back with $2700 to fix other issues they had found. I told them to finish what they had started and will go else where. Beware of city Fraud Sydney!

Had an exceptionally poor experience at City Ford Sydney yesterday when going to pick up an ex-demo…read more2018 Mustang with 5k on the clock. The car was in terrible condition for a near-new demonstrator vehicle apparently driven by the manager of the store. There were marks and slight dents in the doors where they had allowed other cars to open doors into them, scuffs throughout the cab, rubbish such as an old receipt, chewing gum wrapper in the back. Scuffs throughout the interior, dust and sand everywhere, lining the cracks of the seats. Oily marks in the interior, scratches and scuffs under the front fender. And this was AFTER the car had been detailed. Who knows what it looked like prior. None of this disclosed when being purchased sight unseen, and before jumping on a 3 hour bus trip from Canberra to Sydney to pick up. The office kept saying 'it's a demo car it's not mean to be perfect' and in a way that is true. Perhaps a few scuffs here and there, maybe a slight mark in the paint, but this car looked like it had been driving for 20,000kms and treated like rubbish. Not only this, when going to pay the toll today we discover there is nearly $400 in unpaid tolls and late admin fees. The owner of the store, if he really was the driver, should be absolutely ashamed at the way he treats company vehicles to be later sold. A ex-demo sold at over $60k should be treated carefully and driven by those who actually give a toss about their luxury (and other) cars, and the brand that they represent. The owner himself, although being present at the store did not have the balls to come down and address these issues himself, leaving a floor level staff member to address these issues, rather than coming down and taking responsibility for the mess that he created. I will be lodging a formal complaint about these issues, it is disrespectful to customers to pass an ex-demo off as near new, and at all cost avoid City Ford in Sydney for any ex-demo cars.

STAY AWAY FROM this Mickael Eldourgam used cars sale-man of Sutton Subaru Rosebery NSW Australia…read more He is a FLAT OUT DISHONEST GUY! I found a CarSales' ad of pre-owned 2013 Honda CR-V DTi-L Auto diesel for $25,999 from Sutton Subaru Rosebery NSW and went there to inspect on Thursday. During inspection, initially Mickael said he could to drop $500 from advertised price. Later he offered to drop to $24,000 and asked would I take it. I said: if the price is $25,000 I will NOT take but $24,000 I said it is good. My wife needs to see it, as we are buying this car for her. Of-course, if she is happy with the car we would buy it. Mickael totally agreed and asked me to bring my wife to see the car. Having discussed the car with my wife, my wife was very happy and we came the next day with "our CHEQUE BOOK hoping to make a final quick check and put down a deposit" for the promised price ($24,000). When we first met Mickael, very quickly there was a technician joined him (the technician appeared to prepare to move some other cars that were blocking the Honda that we wanted to buy). Then Mickael said something to the technician and sent him away. I then asked for a test drive. Mickael said: he could not drop the price. He only allow for a test drive, if I agreed to pay $25,500 for the car. HOW RIDICULTLLY- I said and asked him " IS THIS THE WAY HE TREATS HIS CUSTOMERS?" He said he had to make money, there were NOT MANY STOCKS at the moment and he can't drop $2000 from the advertised price. If he CAN NOT keep his promise, DO NOT ASK OTHER TO COME! For a happy car purchase - STAY AWAY FROM this MICKAEL ELDOURGAM sale guy, buy from someone else honest. I would put zero star, if I could!

We purchased a new vehicle Feb 2011 from Suttons Rosebery. The vehicle is not driven off road or…read moremaltreated in any way. We look after our car and our first service went well but we had a problem with a mirror which took months for them to replace. The driver's side mirror groaned loudly when it was being moved and it took several complaints to have it fixed under the new car warranty. Before the second service we had further problems. The vehicle had several episodes where it simply decided to slip into neutral whilst in drive and when this happened on a slight uphill street, we narrowly missed having a major accident. The first time we alerted Suttons about this problem they said the computer showed something but they could not pinpoint the problem. Duh. It was as though they thought we were idiots and had no idea what we were talking about. A car slips out of gear for no good reason... gee.. what could it be?? They supposedly found the problem another six months later because the computer now showed it. Now they finally believed us that the vehicle had a problem. We were so upset and angry that it had taken a further episode for Suttons to address this issue that we demanded a loan car until the issue was fixed. So they fixed the gearbox and the mechanic asked to keep our vehicle overnight so he could test it to make sure it was ok. We agreed to this. Well it seems this Service Department's specialty is returning your car with new "features" it never had prior to their meddling with the vehicle. The second service they neglected to replace a part correctly and to turn off the service reminder. The vehicle kept chiming to alert us to an oil change that had just been done and sounded like a V8 on steroids. When I mentioned my concerns to the Service Department Manager about the lack of care taken on the second service his view was that they were simply having a bad day at the workshop. I replied that what if it had been something more serious like a missing screw or bolt. His reply was: that is why doctors leave surgical instruments in patients during surgery! Honestly, with a mindset like that, there is no hope of the customer being central to this business. Very sad for such a major motor vehicle group.

I can't really say that I had much work done on my car as I just wanted to know a bit more about…read moresome of the squeaks and sounds that my car make as I bought a used car from a dealer without doing much research. I paid for the $125 assessment and they were thorough and I trusted what he was saying. They also vacuumed and washed the car and gave me a print out of what would need fixing and the cost. They also adjusted the position of my AM/FM antenna as I had mentioned that it was hitting the roof of parking garages, it may seem like a small thing but it is the small things that count. I called on the Wednesday and they were able to accommodate me the next day first thing. For me it was a pretty convenient location. I will be back.

I had to write a review . My Audi kept on breaking down after 3 years from purchase. A friend is in…read morethe industry and said it would! So told me to trade it in at Lexus. They offered me a pathetic price for the car ....but did drop the price of their car. Anyway purchased it, liked it, but now after a couple of years ...love it. Beautiful to drive - like a big arm chair - never broken down, and fantastic service. Can't recommend it high enough. Thanks

On every single occasion I have been to this carwash I have been told it will cost extra because…read morethe car is dirty. It appears to be a standard line. I think they are rude and many years, and hearing the same line, I will never go back. There is a carwash (Budget Carwash) further down Botany road who charge the advertised price and do a good job. The Gold Star car wash should put up a sign that says you need to wash your car before you bring it to them otherwise $30 will be added to the advertised price. Today they wanted to charge me $85 because it was dirty. The budget Carwash did a good job for $45. My advice, do not go anywhere near this place

I have been going to this car wash for years and have always been happy. I am not sure if there has…read morebeen a change in management but today I was told I was going to be charged an extra $5 for the bugs on the front of my car. My car has always been $55 for a silver wash. I drive a Golf which has always been classed as a small car. I was charged $60 today (for a medium sized car) and an extra $5 for the bugs. When I went out to the car, the bugs did not even look like they had been touched. The poor kid who dries the cars got a cloth and basically rewashed the front of my car. So I paid 20% more than I ever have before and the result was shocking. I won't be back.