I went to this store after hearing good things about it. It was my first running trainer purchase. I met a member of staff who was very pleasant. I told him I had flat feet, which he confirmed, measured my feet and bought out a range of shoes. Not knowing much about trainers I was fully relying on his expertise and experience in the field. I settled on some Asics Gel Evolution 6.
When I got home I researched and discovered that these should only be worn if you severely overpronate. Unforunately they are shut on Sundays and required the trainers over the coming weeks. Because I couldn't make any of the upcoming Saturdays.
I then went to another running shop who measured my feet and then gave me a gait analysis test. The results were I only mildy overpronate, not severely overpronate. I purchased trainers from another store with the assumption I would receive a refund.
My brother took the shoes back to discover, despite being mis sold shoes based on their expert advise they refuse to refund me. Further more the same pair of shoes were significantly cheaper on their own website.
After talking to a man on the phone I was met with a very arrogant and rude approach to customer service. I am now stuck with a credit note or the wrong shoes that are over priced.
I expected to pay more than online because I was expecting good advice and the proper testing that I did not receive.
I would not recommend this shop to anyone. Head over to another local running shop where the service will definitely be better! read more