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Sutherlands

4.0 (1 review)
Open • 7:30 am - 6:00 pm

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5 years ago

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Bullard Leather - New location same amazing leather products you've grown to love.

Bullard Leather

(16 reviews)

$$

For several years I have purchased custom leather goods from Bullard Leather, however, they have a…read morenew ownership and the customer service has gone to the devil. On 1/6/26, I placed an order for a custom holster, received an order number and an anticipated shipping date of 3-4 weeks. In early February 2026, I contacted Bullard by telephone to get an update on my order--no returned call. I emailed---no reply, I sent text messages---no replies. This ordeal went on for over a month, with no replies. Finally, in early March, I contacted Citi Visa to seek help. They recommended that file a dispute. That was done, and Citi Visa contacted Bullard Leather on my behalf. In the interim, I also made attempts to contact Bullard Leather. It was my intent to accept the holster if it had been made and remove the dispute. Still, after 3 emails, 3 text messages and 2 telephone voicemails, I had not received any rely from Bullard. Finally, out of the "blue" I recently received an email from Bullard giving me a "ton of grief" for filing a dispute with Citi Visa and then suggesting that I should deal with them only and not contact Bullard Leather. Candidly, I do not know what is going on with this company. Today, I received notice from Citi Visa that the dispute would be closed and my account was credited for the holster purchase. Historically, they have produced excellent products, and I am still using several of their holsters. If they can get their act together, I would recommend them to any potential customer. However, as of now, I can't.

Bullard Leather is top notch! I ordered 2 ranger belts from…read morethem and both are perfect! The craftsmanship is amazing on these high-quality custom belts! I will be ordering more belts and holsters soon. Great company!

Sutherlands - buildingsupplies - Updated May 2026

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