She gave me some bad news that I wasn't expecting, but she couldn't have been kinder when I cried,…read moreor more patient with my questions about my unusual corneal problem. This was actually a second opinion--I didn't trust a previous ophthalmologist, the stunningly arrogant Lisa Bennett--and Sward, unlike Bennett, took the time to consult with a corneal specialist. I couldn't recommend her more highly.

From the owner: Dr. Mackenzie Sward is a comprehensive ophthalmologist who treats cataracts, diabetic retinopathy,…read moremacular degeneration, eyelid disorders, and glaucoma. In her undergraduate years, she worked as a medical missionary in Tanzania, Africa, helping to restore sight to underserved communities. Later, she attended the University of Minnesota, Minneapolis, where she earned her medical degree in ophthalmology. Along with being a member of the American Academy of Ophthalmology and the Wisconsin Academy of Ophthalmology, she and her husband also enjoy hiking, camping, rock climbing, and spending time with their two young daughters.

I had an excellent experience every time I have visited. My most recent visit was one of the best…read moreeye exams I have ever had. Usually eye exams stress me out, but everyone made me feel very comfortable throughout the exam. Every employee was kind, professional, helpful, and upbeat. My scheduling process was good. I had to reschedule and they found a time that was convenient.

Frustrated with their appointment process not the their quality of care…read more I booked online, took time off work, and showed up--only to be told my appointment didn't count because it wasn't "confirmed." They found it in the system but said I should've read the fine print. That's unacceptable. If confirmation is required, make it clear upfront. Wasting people's time isn't good business.

Very kind and knowledgable with my senior citizen mother, who has macular degeneration...we like…read morehim very much!

Easy to schedule, and my daughter loved her glasses. Prices were reasonable. Patient provider.read more

Since Dr. Knight sold to my eye doctor my last 2 pairs of eyewear have not been right. This last…read moretime I paid $800 cash for one pair of progressive glasses that first he got the reader prescription wrong, and the middle progressive was wrong, the third time I said just give me bifocals I couldn't take it. They couldn't get anything right. When I asked to keep the original lenses in case I couldn't get used to bifocals the tech wouldn't let me. I had had it by then with this new service. I told her you just lost my business then. My family has been a customer for over 30 years. She just shrugged and didn't care. I'll be taking my business elsewhere. What a shame. Now I have an $800 pair of readers basically because they couldn't never get anything right wherever they make their lense.

Took my Dad here to get an eye exam and a new pair of glasses. Having an optometrist in the store…read morewas super helpful and allowed us to get everything done at once. Large selection of glasses and the staff were very helpful in steering us to frames that looked best. Ordered glasses and now my dad is looking good n

Terrible customer service. During my visit, there were THREE chatty employees on duty and not one…read more spoke to me or offered help. I can only conclude that customers of certain backgrounds aren't valued or welcomed.

What a wonderful experience my fiance & I had. All the employees were exceptional & we were so…read morehappy with Dr Petrou. She took her time with us, answered all of our questions & set up a plan for our future eye health. We highly recommend them.

Very professional and comprehensive eye exam. Dr. Petrou is very personable and answered all my…read morequestions.

As it happened, within about six months both my significant other and I needed glasses. We really…read morewanted to support a local establishment; my sig-o opted for Vision Eye Art. Positives: There are some less expensive frame options and the optomettrist who comes in was fine Negatives: The owner is transphobic. Unacceptable. When I needed an exam and glasses, I surveyed a dozen friends, hoofed it to the South Side, and had a great experience elsewhere.

I couldn't be happier with this place. Luke, the proprietor, is friendly and professional. He…read morehelped me pick out frames that complement my appearance. Most of the frames I looked at were $125 or $145, not outrageous. The lenses were about $100. He also had 30% off frames in August as some sort of unadvertised back to school sale. Luke told me my glasses would be ready the next day, but he called me about 1.5 hours after I left the store and said they were ready! I picked them up and started my new life as sexy librarian.

I recently went to Bronze Optical for an eye exam. I found the staff really friendly but almost a…read morelittle too laid back. I liked the small, local shop feel, but I found there to be some lack of professionalism as they talked among themselves and there were even dogs allowed in the office. In my opinion that's just weird for a doctor's office unless it's a service dog. I wore a mask despite being vaccinated because that's my preference and I knew getting my eye exam and trying on glasses would require me to be up close with the doctor and techs. I was told "you don't have to wear that." It just felt unnecessary. The hallway down to the actual doctor's office was a bit untidy and then the doctor's office was pretty worn looking too. The lenses they had me look through to test my vision had some damage to them that couldn't be easily wiped off, and this made it hard for me to tell if I was getting an accurate vision test. I liked the doctor for the most part but she casually mentioned that due to my astigmatism, I have a significantly higher chance of retinol detachment, which I hadn't known and her casual tone was a bit alarming. When I tried to ask more questions I felt a little dismissed and she basically just said "don't worry about it because worrying doesn't help." I would have rather known more about the science behind her statement and it would have been nice to be given some resources. I don't think Bronze is the place for me but it does beat the long wait time at LensCrafters. I also like the idea because it's a small practice you can get to know the doctor rather than just seeing someone random like at Lenscrafters. I'll be on the lookout for a new eye doctor that accepts my insurance.

For me the real test of a business doesn't come when things go smoothly, but rather when there is…read morean unavoidable glitch. I recently experienced a product failure with my favorite frames from Bronze. The problem was resolved without delay and delivered with an apology for any inconvenience I experienced. Replacement was handled in a week and fitted the next day. I also brought in some frames I have not worn in 20 years, but wondered if they could be fit with new lenses. Bronze didn't sell me these frames, but was enthusiastic about the retro look and arranged for a quick fitting and turnaround. Warm, personal, competent, professional service. What is not to like about this place?