This was a while ago, back in December of 2023; originally I was going to just keep to myself & move on, but it just doesn't sit right with me. So now, I'm sharing my experience at this restaurant, because I don't want others to go to a place where they could be treated poorly. My godmother & I came here to have lunch since this place is pretty new & close to where we live; we love sushi so we thought we'd give this place a try. The experience started off pleasant, then it completely turned terrible. My godmother asked the waitress to put the sauce on the side for the tuna tataki we ordered, since normally that dish serves the ginger/ponzu sauce on top of the fish; it's not an outrageous request, the sauce on the side is just our preference since we do like to eat the fish dipped in soy/wasabi sauce as well, the sauce on the side just makes sure that the sauces won't be blended all together & taste weird. The waitress repeated "on the side?" My godmother answered "yes, on the side." She said "ok" wrote something in her note pad then walked away to put our order in. We waited & slowly the food starts coming, the waitress brings up the tuna tataki, which we requested for the sauce to be on the side; but instead our request was either not told to the chef or it was just completely ignored. The sauce was on top of the fish, the waitress then says she can take the dish back & bring us one with the sauce on the side. She then comes back with the sauce on the side, BUT it was not the one we had ordered, she brought us a spicy sauce on the side, not the original ginger/ponzu sauce that the dish comes with. We then told her that's not the correct sauce, so she takes the sauce back then finally brings the ginger/ponzu. We had to also ask her to bring the pickled ginger & some wasabi, which in most Japanese restaurants they will have it ready & bring it out before your food comes or bring it together with the food. She went & it took a really long time, it felt like at least 10 minutes before she set it down at our table, mind you the place at the time was just us & another customer. The service is bad, but my godmother & I decided we'll stay to enjoy the food since the waitress could just be new to her job. A few moments later, there was this random lady that just came up to our table & stood there with a very dark expression; my godmother at this point was on a call; when the call ended, she asked if she could help the lady with anything. Turns out the random lady is the owner/manager. This was not pleasant, she was just standing there looking around & staring at us for a good 2-3 minutes while my godmother was on a call & she did not seem happy; on top of that it was very uncomfortable because there was no indication that she's the owner, she didn't dress the part or have a tag that lets us know how she's related to the restaurant. It's very off putting. She was very confrontational & said that the tuna tataki comes with the sauce on top, and that's how the restaurant chain makes it & if we wanted the sauce on the side, we could request nicely to have it altered. We were not rude at all, we requested while ordering to have the sauce on the side. However, my godmother did become a bit frustrated with the waitress because it is not difficult to understand "on the side" & when the waitress is repeatedly making mistakes for that one simple request. My godmother did say to the waitress "don't you understand what on the side mean?" In a stern tone. The owner did not let it go, she started arguing with my godmother, basically trying to say that we're in the wrong. My godmother asked her to please leave us, so we could try to enjoy the food we ordered. The owner just wouldn't leave, it's like she wants to argue & cause a scene. The owner offered credit for our meal, we declined & left to another sushi restaurant.
Personally I would not go back here. This place needs to do better, especially if customers have a request while ordering, they should do it right the first time. I feel the owner/manager did not know the full situation & just wanted to start an argument. In my opinion very unprofessional, everything from how she handles situations, her attitude, down to her attire.
Based on my experience, this place does not deserve a second chance. There are many sushi restaurants around the area that make you feel welcomed & have better service. read more