I don't usually write reviews, but this one's worth it. I booked a hydrating facial with Sophia and…read moreshe did such a great job. The whole appointment felt really calm. She was gentle, paid attention to the details, and made me feel comfortable the entire time. You can tell she takes pride in her work. My skin felt super hydrated afterward, soft and fresh, and it actually looked better too. If you're thinking about getting a facial, I'd recommend booking with Sophia. I'd definitely come back.

I've come here every 2 weeks while I've been pregnant and getting lymphatic drainage massages. The…read morebest thing I've ever done was come here. Everyone has been outstanding. Zero complaints. They have helped me successfully by reducing my numb arm/nerve issues by almost 100 percent. I've tried one male on a chair, and 3 females, mercy, Nancy, and carrie. My husband and I will be forever customers now. We both love massages and he's on board with me about this place.

Serenity offers a clean, comfortable environment. During the past four years I've experienced good…read moretherapists...Sophia best serves me. She has learned my body and its needs. Regardless where my muscles/tendons are the worst, she finds them and works them well! She recently introduced me to the "hot rocks" which were very effective...very hot, but very effective! Thank you Sophia! I have recommended Serenity to family and friends. I believe they too would support this validation.

I've been going to Mandy for the past 10 years, and I can honestly say she's one of the best in the…read morebusiness. She has an incredible ability to find exactly where the problem is and work it out with precision. Whether it's deep tension, knots, or just general stress, she knows how to release it and leave you feeling completely refreshed. What really sets Mandy apart is her consistency and care. Every session feels personalized, and she genuinely cares about helping you feel better--not just during the massage, but afterward too. If you're dealing with tight muscles, lower back pain, or just need to reset your body, I highly recommend her. She's professional, skilled, and truly passionate about what she does. After 10 years, I wouldn't go to anyone else.

Lisa was so gentle and reassuring during the session. Nuii was also very accommodating!read more

I just had one of the best massages ever! 90 minute Siam…read moreOrchid Ritual with a tigerbalmy oil. It was a combination massage with The practitioner walking on my back and doing Swedish strokes and releasing all of the tension in my back, shoulder and neck.

So, Amy contacted me and expressed she had never been treated in the manner I treated her; which…read morewas confusing. She stated she would offer to refund me the difference of what I paid her and whatever I thought the massage was worth. I thanked her and named a price. I sent a request for the refunded amount in VenMo. That was 4 days ago. I have not received a refund, nor have I heard from Amy. Instead I received a random message in Yelp from Amy telling me to write as many reviews as I like. This was odd and I flagged the content of the message exchange in Yelp so they can facilitate whatever was occurring between Amy and I. I then copied and pasted my reply to Amy into VenMo, hoping Amy would see it and acknowledge her offer to refund me for part of the cost. I still have not received the refund Amy offered nor have I received any communication from her to clarify what she did intend to communicate or to proceed with a refund she offered. So, at this point I presume she never meant to refund me, like she stated.‍ Approximately an hour after posting this, Amy accused me of harassing her.‍ Proceed with caution if you decide to reserve her services. First and last time for me.

I've been seeing Amy for post operative lymphatic drainage massages and I am so happy I found her!…read moreShe is an absolute healer and knows exactly where the imbalances in your body are and how to help improve range of movement and relief from post operative swelling. She's been essential to my recovery and I am so very grateful for her help!

I had a very disappointing experience at Woodhouse Spa in Walnut Creek…read more We scheduled a couples massage specifically requesting to be in the same room. We arrived on time, checked in, and were escorted back to begin our services. After we had already undressed and were prepared for our massage, we were informed that the appointment could not be accommodated as scheduled because the therapists needed breaks. At no point prior to our arrival were we notified of any staffing adjustments or scheduling conflicts. Instead, we were told, after we were already ready for service, that the massages would have to take place in separate rooms. We were then informed that they were fully booked for the rest of the day and could not reschedule us for the couples experience we originally booked. The only alternative offered was a complimentary guided self experience in the sauna, which was not comparable to what we had reserved. Alexa, the hospitality manager, did apologize and stated that Anna, the spa director, would be contacting us. As of yet, that has not happened. The lack of communication and follow through was extremely frustrating. If therapist breaks were going to interfere with scheduled appointments, we should have been notified before arriving. Being informed only after we were undressed and expecting our couples massage was uncomfortable and unprofessional. This experience reflected a serious lapse in customer service. When a service cannot be delivered as promised, there should be a meaningful effort to correct the situation and ensure the client still receives what they scheduled. I recommend taking your hard earned money somewhere you are valued and not expected to simply accept something different than what you reserved. Anna, After receiving your comment on my previous post, I feel it is important to clarify our position. We shared with you, as customers, exactly what our experience was booking this appointment online through your company's website. Rather than acknowledging how this situation unfolded from the client's perspective, your response focuses on explaining internal policies and procedures. Our frustration is not about therapist breaks or operational logistics. It is about communication. At no point prior to our arrival were we notified that the couples room was not secured. We arrived on time, were escorted back, undressed, and only then informed that the appointment would not be accommodated as expected. That is the core issue. As customers, we can only rely on the booking system provided by your company. If duet services must be reserved by phone and the online system does not guarantee placement in the same room, that process should be made unmistakably clear and proactively confirmed before guests arrive, especially for something as specific as a couples massage. Furthermore, instead of continuing this issue publicly from a policy standpoint, I believe this should be addressed internally within your company to ensure others do not experience the same poor communication and disappointment. Our intention in sharing our review was simply to express our experience honestly and highlight an opportunity for improvement.

Back again for another needed day of relaxation. My mom and I came back to celebrate my birthday…read moreand received massages. This place is so peaceful and relaxing. My masseuse, Mary Alice (?) was great. She was gentle, firm and most importantly did not hit the bed as some folks do. Thanks for a great for a lovely day.

I usually wait until after my second visit before writing a review but we were pretty happy with…read moreour experience here. We decided very last minute to get a massage as we both so desperately needed one. Found this spot on Yelp not realizing how close they are to home. We were happy with our massages and plan to come here regularly esp with them being 5 minutes from home. Place was clean. They weren't really busy at all when we arrived. Only little thing that we noted is the walls seem paper thin and you can hear everything around. The hot stone was also a nice surprise! Will come back again soon

they need to improve quality! I've gone back a couple times with a different massive each time and…read morethey're all the same. when I come in for a foot massage I want a foot massage, not a partial head and back massage. But, I guess you get what you pay for 60min for $40 if you pay cash. it's very, very uncomfortable to lay flat, on a hard surface and have my legs and feet forced into a 90 angle in the water bucket

5 stars says it all. VERY clean , VERY professional, massage was outstanding! I get a massage…read morefrequently and have walked by this place often and was dubious because of the low key exterior. However- it was amazing- I will return frequently and it is now my favorite place in Walnut Creek! They are a long term WC business that moved from the east side over to Alpine Rd. When you enter the interior is surprisingly large. The front desk was very nice and helpful. You fill out a form with information regarding what you like/ don't like. The massage room had heated bed and a little electric fireplace. My massage therapist has the draping down to a science and I felt very comfortable. I will return and highly recommend.

Let me start off by saying... I just realized some of the pictures uploaded by the business a month…read moreago must be AI because that is NOT what the actual establishment looks like LOL, shame on me for not noticing prior. I literally decided to give this place a call because of those pictures so now I feel tricked lol. However, my husband and I were on a time crunch because we had to get back home to our babies but wanted to really have a self care day which also happened to be on a holiday. With that said, there weren't many options that were open and or available for the time we needed. We called and were easily scheduled for an appointment with our requests of both female masseuses for a 2 hour couple massage. I've had bad experiences at Asian spots where the men always smelled like cigarettes so I try to avoid it when I can. I got a lil PTSD when we pulled in to the parking lot too because that's all I smelled. Keep in mind the parking lot for this business is fairly small so you may have to find street parking. Another thing that made me apprehensive was the bathroom. It was giving run down, there was no toilet paper holder and the paper towel dispenser was either out of batter or broken? So I honestly wasn't expecting much of the rooms. My husband loved his massage by Grace and I had Kelly. First thought, OKAY with the heated beds! I've ever been to an Asian spot with the heated beds and it was definitely a nice touch! They also had a cute lil electric fire place in the room. As for the massage... Initially, I thought she wasn't going to be applying enough pressure. I came in with so much upper back pain I also kept thinking she wasn't hitting the right spots. Because we had a 2 hour appointment (for the first time) the max we usually get is MAYBE 90 mins; I felt like there was a point where she was kind of BSing the massage. It felt more like she was kind of stroking/petting my back lol. But when she went IN I was pleasantly surprised. She hit a lot of pressure points I didn't even know I had/needed and she didn't just go 0-100 she really took her time to apply pressure so my body had time to respond. I've been to many deep massages that feel ok during the appointment but then make me feel so sore or bruised after. I appreciate how both ladies asked if we were comfortable throughout the massage and when I mentioned I felt like I needed more on 1 side than the other she addressed it. I will say though, I don't remember her ever really touching my shoulders. I'm not sure if that is because my husband circled my upper and lower back as a focus? Regardless, I left relaxed and happy that I left with less pain than I came in with. Can't wait to come back for another! I also plan on gifting a massage to my mom & sis since it's their birthday month!

Good massage place. They do not do any sexual favors. Great price for a full body massage.read more

Came back here a couple more times to give them another chance, I will never come back. First time…read morecoming back, she told me her name was Lisa. The massage ok, could have been a lot better. Of course like all amps, she asked if I wanted a handjob or my penis sucked with no condom. I said no, she had an attitude then ended my massage 20mins early. The second time I came back last week, she said her name was Tina. The massage was actually pretty good, but just like what Lisa offered, Tina offered the same thing. This place needs to be closed down, I've even contacted law enforcement about them and said they're investigating

Great massage here today from Amy. Peaceful and relaxing …read more Appreciate checking her checking with me for my comfort and level of pressure. I'm coming back as soon as possible. Definitely one of the best I've had in a long time. Thank you Amy

I would like to reply back to the message from the business owner that was posted on roneel a…read morereview. I literally just got off the phone with the massage therapist and she literally apologized and admitted that they lied and ripped us off and shared that they had to drive to Richmond and it's far so therefore they ripped us off. It's one thing that your scamming us but another thing as the business manager to straight up lie on the yelp post. You also shared on the phone that nothing was explained to my husband until his massage was done and he questioned why it was only 30 mins. If you had to go home then you should have taken a 90 min appointment. It's honestly a shame. This business straight up lacks ethics!!!!

I've been to this location a few times, and each time was an enjoyable experience. The massage…read moretherapists here are fantastic. However, the last massage I had with Ronny was especially wonderful. I'd been struggling with shoulder pain for months, which I constantly thought was going to "get better any day now." It didn't. After one session with Ronny (though I was nervous for him to even massage near that area), my shoulder pain was gone and hasn't returned. It's as if I never had that shoulder pain for 6+ months! I was shocked and, of course, regretted not making an appointment with Ronny sooner. I'll definitely book with him again.

My wife and I went here yesterday and it was amazing. I had Tony and he did a great job. I was…read moresuper tight around my shoulders and back and he was able to focus on those areas. He even discovered those areas without me saying anything. The nice thing was he kept focusing there which was great because other places i've found they just stick to their routine. My wife had Crystal and said she did a great job as well. We'll definitely be coming back!