Dr. Susan Goetz came highly recommended to me, but I cannot stress enough how incredibly disappointed and ANGRY I am with the quality of care I have received from her. Her bedside manner is horrid. If the easy answer does not solve the health issue, she blows it off and refuses to discuss it further. I tried in three different appointments to discuss with her a problem that is quite serious to me, painful and incredibly inconvenient. She did one test, the super easy go-to test, and it was normal, so she would not discuss with me any more even though I tried asking again for desperately needed help on two subsequent visits. I finally called the office this week begging for her to call me in a prescription for something I took years ago for the very same issue, a medicine I tried discussing with her the first time I mentioned the problem, and she refused to do anything at all without me coming in for an actual visit. Yet a fourth visit (a.k.a. more money in her pocket) to discuss something I have already tried three times to talk with her about the last two and a half months! Ridiculous.
I have another very serious health concern with tremendous, persistent headaches. She had me undergo a CT which was normal, so she will not talk with me about that any further. She only gave me a single round of muscle relaxers and no further assistance or efforts to get to the root of the problem because the CT was normal. She will not even talk with me about it now. The head is a not a muscle and the muscle relaxers she prescribed for two weeks of pain relief have provided me zero relief.
It took me a year and a half to find her, and I guarantee it will not take anywhere near that long to replace her. This is flat unacceptable behavior by a physician.
I highly doubt she will ever see or be made aware of my review as it seems there is someone within the office appointed to respond to reviews and simply placate those of us who have had negative experiences by saying the behavior is "unacceptable" or they "will look into it". They also say to call the office to discuss it. I have already done that, a few times, to no avail. It is clear we are only being paid lip service otherwise she would have been fired or held to account long ago and something would have changed. Northwest is doing themselves a huge disservice in keeping her on staff. I now have no intention of seeing any other physician in an office owned and operated by NWTH if she fits within their standards of acceptable behavior.
The only good thing I can say about Dr. Goetz's practice is that the time in the waiting room and in the exam room is relatively short. Based on my own personal experience, I can definitely see why. No one else is there to see her! It pains me to refer to her as "Dr." as I feel I am doing a tremendous disservice to medicine. I do not care how many years she had to go to school or how much her loans were. That does not give her any right at all to treat patients as she does. Zero right.
As a side note, when I told her she was highly recommended, she did not even acknowledge my statement. Not even so much as a thank you or that she even heard me. I should have known then to RUN.
Bedside manner
less than zero of five stars
Quality of care
less than zero of five stars
Time in waiting room and exam room
five of five stars
Compassion and common courtesy
less than zero of five stars
Very highly DO NOT RECOMMEND!! read more