My experience with Surv was very positive from first contact to delivery of service. They respond immediately to requests for information and stay in touch through the entire process. The estimate do complete the task I needed done was very reasonable. Carter and Gio arrived on time and efficiently took care of my project. Personable and respectful, they carefully took care of moving needed heavy items to complete the setup of new furniture. I most definitely will use Surv in the future. read more

No showed after paying deposit. Communication was challenging and frustrating. I would never try to use them again.

I'm happy to adjust my review to five stars as I did have a positive experience. We utilized SURV twice for a move. Unfortunately, the workers did break some furniture. They took photos of it and claimed that we would hear back from the office. We never did. I've called at least three or four times and we're told we will get a call back from someone. We have not. Every time I called they say that department is not available or they're closed for the day. It's unfortunate because the furniture that is damaged is very visible and it's something we utilize every day. read more

I wanted to add that we just used SURV for a third time (to wash our exterior windows and screens). As with the other two services, the work was outstanding. Sam arrived promptly, reviewed the site, explained what he was going to do and worked with us to navigate around some tight spots. The windows were sparkling when he was finished. The next time I'll have him the interior windows as well!! read more

I just read Annette W review. Very similar experience. They don't answer the phone, hang up and no one calls you back. Also do not what ever you do sign up for a subscription. I ended up with over 600 dollars credits that I did not even realize. They also lie on their statements. Because I had credits I could not ask for my money back. Here is an example. The worked showed up for 2 hours and it was very hot. He left. They billed me for what I thought was 2 hours then they sent me a statement for only 5 hours left. Keep in mind they charge 67 bucks an hour - just awful and don't get involved with them. I wish I never used them and you will do. There workes are young and have little experience or leave early without you knowing. read more

BEWARE. This business will not answer the phone AFTER you pay them. They switch out their workers (last minute) who are NOT skilled in what you hire them for. Afterwards, I suggested a very reasonable solution - my number one item could not be done. I called to negotiate the time (asking for particle credit-1 hour) when they sent another worker - who could not do the job. They were ADAMANT about NOT taking a single penny off.... The robotic receptionist just kept saying "we can reschedule for another session, at full cost".... They did NOT complete the job they were hired for and would not give ANY consideration. TERRIBLE BUSINESS OPPORTUNITY loss for them. DO NOT UNDER ANY CIRCUMSTANCES, "join" the monthly club.... These people seem legitimate, however, THEY ARE NOT. As soon as you pay, they don't answer the phone. read more

I had asked for a hedge trim. This was either the Newport or Middletown office. They sent a nice young man, but a sudden squall came up, one that was not predicted. I told the employee half an hour before that there would be no cutting in a damp environment, even with a battery powered chainsaw. The young man was willing, but I was not. ( I had to pay $37 for "reserving a place." The $37 is paid the office by credit card before the job is done. I'm sure the nice employee never saw a penny.) Surv supervisors "rip people off" and disregard safety of young people. The lady supervisor was also rude. Please use Angie, Thumbtack or anyone else. Surv has changed since Pat Brown managed it. (I had to change my credit card number as well.) read more

i love this service. I have been using them for several years. I book two hours and make a list that would take me 5 hours to accomplish (because I am old and slow). The worker that comes has always been wonderful, friendly, efficient, respectful of property and time, and so very helpful. And they always finish the list of tasks provided and if there time, continue to help with other tasks. I can not recommend them enough. Terrific service and well worth the cost, which is very reasonable . read more

This is a great organization that hires, extremely competent polite men and women to do the kind of work we all like to avoid. Weeding, assembling furniture, and lifting packages. Highly recommended. read more

I'm so thankful for Surv. I needed several things moved to various places. I was almost afraid to ask. However, the men at Surv did all I asked with speed and efficiency. I will most definitely hire them again. Also, they do it all yard work painting anything you'd ask your son for. read more

The two young men that came to move a refridgerator and repair weather stripping on two doors, worked so quickly and efficiently that when they finished they asked if they could help with anything else. My wife reminded me that we wanted two window shades installed. They completed this extra job expertly. I have nothing but praise for their good work read more

Michael, was so helpful and efficient. We can enjoy the 4th of July. I highly re this service membership program. They are there when you need them. read more

Surv - Our yard went from "no mow May" to help the bees pollinate to being mowed for 4th of July holiday week. Thank you SURV. - A yellow house with black shutters and a gabled roof is set on a well-maintained grassy lawn. The house features multiple windows, including a bay window, and is surrounded by bushes and a large evergreen tree. The background includes tall trees and a clear blue sky, indicating a sunny day. The scene depicts a suburban or rural residential property with landscaped greenery. - Landscaping Near Me - Newport, Rhode Island

I have used SURV countless times at this point, I can't keep track. from small to medium/large projects they've always done a fantastic job and I'm always/my clients are always satisfied with the job once completed. it's always a streamlined and stress free process when dealing with SURV. read more

Highly recommend. The guys helped me move my apartment into a POD and we're very strategic in loading , had great attitudes and were great at asking questions about fragile items. 10/10 read more

Jamestown, RI. On Nov 30, 2024 Gio, Carter and a third Surv employee arrived late to load two 16' PODS. On site were 16 moving blankets and 6 winch straps. I pointed out the blankets to Gio and he asked, "where do you want me to use them"? I replied I thought he should know how to deploy them? I pointed out the straps to Carter and he replied, "okay". I was distracted by other tasks the majority of loading process. It was a mistake to be hands off. I directed certain things to go in a particular POD; dining room table, leaves and six chairs. The leaves did not get loaded in either POD and only four chairs loaded in the designated POD. Four folding chair they walked by each time they went out the door, never loaded. Three milk crates stacked atop each other, two loaded one left behind. Miscellaneous items in the same room, some taken others not. A small outdoor storage container from the patio was placed on top of an upholstered chair with no blanket to protect the chair to which I directed them to remove the patio piece. At destination and before unloading local movers pointed out damage to the tops of furniture and chair legs where NO blankets were used. Furniture that was placed on top of another piece had no blanket covering the base piece. Maximum four blankets were used and no straps. Pictures taken when the POD arrived BEFORE local labor touched one piece displayed damage to the table top and the piece resting on top where no blanket was placed to protect the base piece. I was just advised today by Chloe of my claim status, DENIED. Reason? Gio claimed they used all available blankets, Carter stated "someone" was in the POD moving pieces around they had already stacked. And a non-Surv entity unloaded the PODS. Chloe advised they bring at least 40 blankets to a move like this. Good to know. I had 16, they used 4. In affect my description of the events are not believed and pictures were ignored. If you engage Surv for their moving services be sure you are present during the entire loading process and direct where you want each blanket placed and strap affixed. Make sure each room is completely emptied before they move onto another room in the house. read more

Highly communicative regarding estimating the job, scheduling, and payment. Punctual, polite, and very fair pricing.

Hayden and Josiah were a delight. They moved furniture, books, printer, etc., into my new office garage/office space, and they took away a sleep sofa that had become mildewed in the basement. They arrived right on time and were super efficient, as well as good company. Highly recommended! read more

Had two surv workers help with a yard cleanup that had gotten away from me. Excellent job done!

I've always been satisfied with the quality of the workers and service. Would recommend this company! A+

Knowledgeable about task and hard worker. Did not need supervision. Willing to do other task when completed assignment.

My wife and I had to move some things into a storage unit. We were physically unable to do it. We requested the services of Surv by Rent Sons. Kurt and Josh were fantastic to work with. I highly recommend Surv, Kurt, and Josh. I will be needing help in the future and will ask for them. Thank you Surv by Rent Sons read more

Surv - Couldn't do this without them. - Landscaping Near Me - Newport, Rhode Island

We just used the Handyman service . Rob showed up and was great. He communicated, came on time and replaced a garbage disposal, sink and installed a new faucet. He addressed some surprise issues that came up. We are very happy with his work. read more

The amazing duo of Eddie and Ben from Surv came to my house to move furniture around and then drive two miles away to pick up a couch to bring back to my house. They were fantastic as one couch in my house was heavy and needed the feet removed to get through a door, and while the other couch was lighter, it was also wide and with feet that would not come off! And yet with clever twisting and a little turning and even taking one door off its hinges, it got done. They are so professional and good natured, too. Surv is just the very best! read more

Although the guys were nice, SLOW as molasses and didn't come prepared with tools or moving blankets. Didn't even finish job because it would've taken 6 hours to finish what should've taken 2. I'm disabled and have a living room full of stuff. Bins in another, doors off hinges, and couch still in garage. They just charged 3 hours, no call. if they read this will probably ask me to call customer service instead of calling me to find out more. read more

Thank you for sending Everett. He was upbeat, hard working, and very easy to communicate with. He worked quickly and we were able to get all of the moving, sorting, and organizing done that I needed. Another great assist by SURV! read more

Surv did an excellent job at my house today. This gentleman wirked through 90° l! It was so hot but he finished getting my flower bed created! Lots of hard work by your employee! I am impressed! This employee is a very hard worker. I would like the same fellow to come back to mulch my back garden and edge my front garden. I also am looking at a quote for my front stairs. Thank you for everything! read more

Incompetent. At $60/hour I expect some basic level of ability. Yet these workers need constant supervision from weeding gardens (they pulled up tulip and lily bulbs and put them in the trash), bagging trash (didn't use provided trash bags), watering plants (left the hose on), sweeping patio (swept debris onto driveway and left it there instead of bagging with provided bags), moving clothes in boxes to basement (stacked at foot of stairs so no way to get past them), leave doors to outside open, leave lights on, don't return tools, brooms, to where they got them, other small, very simple tasks. They are not just inexperienced, but have very poor judgment. If I give any suggestions as to how to do something, the workers call someone at the office, tell their version of what happened and I am chastised later that day because of their misrepresentation of the facts. I have been a customer for almost 10 years. They often arrive late and ask if they can leave early as their next job is so far away. These are NOT local workers; they come from all over RI (maybe MA?) but not from near my location. Pat Brown, the founder, is no longer involved at the ground level and it shows with no returned phone calls, unanswered questions, and generally not customer oriented. At $25/hour I can just think to myself "these are just kids" but at $60/hour, they are grown-ups and and management needs to hold them, not me, accountable. read more

Brady Albernesa pruned trees and helped with a masonry project. We finished half the pruning and a tool died. Then we started the masonry work (dry laid bricks). He is a flexible worker and he learned quickly. He worked hard, smart and in an efficient manner. I have already scheduled him to return to finish the jobs. Nice guy and I enjoyed working with him. read more

I called SURV to have my AC window units (4) installed. Mike arrived on time, installed each unit carefully and took extra care with artful taping around the vent gaps. In the second hour he cleaned out my garage and put everything back in the most organized way. He was cheerful and pleasant throughout although the temperature was almost 90! Great value for the price. read more

Super helpful, organized, polite, and efficient. Did basically a one BR move out of our house to an apartment. All done with care, efficiency (they barely stopped), friendliness. Worth every penny not to have to do this myself. Easy to book without much advance notice. read more

Once again Surv came through. The Surv worker was efficient and organized and he put everything back when he was finished, a big plus. I was impressed! He put two air conditioners in for me, one new that he had to unpack, and he did it alone and without fuss. Bravo! read more

Fantastic, on time professional and great to work with. Asked me if I needed help with anything else. Great job

We used Rent Sons this past summer to move from Providence to Charlestown. We contacted them with plenty of time ahead of the big day and followed up with them a few times until we figured out what was best for our needs. We ended up renting a uhaul on our own, and chose to have two members of their team help us load the truck. On the morning of, I picked up the truck and when I arrived home, the two guys were there waiting for me. They loaded the truck for 2 hours, and then we realized that there was no way that we could unload all of that on our own, so they offered to check with their boss to see if they could extend their time. In the end they helped us load the truck for 2 hours, then drove 45 min to meet us at our new place, and then proceeded to unload the truck for another 2 hours. I cannot say enough good things about them. I highly recommend them and will certainly use them in the future. They do just about anything and everything. Yard work, clearing out basements, you name it. They are very reasonably priced and well worth every cent. Because of covid, they were masked the entire time and we tipped them quite well as it was well deserved. Thank you for making our move seamless! Cheers. read more

I was very impressed and satisfied with SURV. A very knowledgeable rep came to my home...(right on schedule) He answered my questions and was kind and courteous. We are seeking assistance with moving and packing up our home. I look forward to receiving their quote and hope to do business w SURV.. Thank you !! read more

0 Stars! The worst company I could've used! Do not use them if you are hiring them to save time and take the troubles out of moving. 1 month later and I am still dealing with the results of their inept employee and poor customer service. They were recommended by the dean of my university which is the only reason I chose them. Will update this with specifics and photos after I settle my dispute and BBB complaint. read more

Brutal. Hired them to help wife moving items from a storage unit into a pod, they indicated they have pod packing experience. They also were hired to disassemble a hutch for the pod. They poorly and improperly packed the pod creating an issue that the pod wasn't big enough. The put items from storage back into a garage because they didn't know how to pack a pod. They continually moaned about getting their rental truck back in time and left my wife in sub feeezing tempartures as night was coming. ON TOP OF NOT DOING WHAT THEY INDICATED and leaving my wife by herself, the office charged us an additional $285 for "Extra labor" all they offered was a credit towards future jobs. They send inexperienced kids who don't tell the truth to the office. Had to get credit card company involved A complete waste of time and money read more

I'm shocked to be giving them a 1 star review seeing the reviews are all decent. I've called several times to set up someone to help us move. Each time they say they'll forward my information to the "scheduler". I have not heard back from anyone in over a week. I would stay clear of this company read more

Was quoted $20 hour and they were helping college kids, etc. I asked for someone for 2 hours and the charge was $120. Bait and switch. Beware read more

I requested a yard clean-up. Leaves, tree debris. Basic rake, bag, and remove. First, I was asked to take photos of my yard and submit them. A week later, someone else said I needed to e-mail them. Another week passed and I was finally called back to schedule. An appointment was given to me, then re-scheduled because if you are trying to pay with a local bank check, you have to submit check 3 days in advance of job being booked. I said I'd pay cash so as not to be re-scheduled again. I was told I had to come to office to pay in advance of being given a booking. This company does not want anything but a credit card, and makes it very inconvienent to book any other way. Paying up front before the job was done was a mistake. I was sent 2 very young males, for 2 hr block of time, and they did a very poor, incomplete job. I now have to hire elsewhere to get the job finished. read more

moved fu up two stories. excellent excellent excellent service and great customer service