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    Surman Vivien DVM

    4.2 (5 reviews)

    Services - Surman Vivien DVM

    Pet physical or wellness exam

    Pet vaccinations

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    Cayuga Veterinary Services

    Cayuga Veterinary Services

    (12 reviews)

    630 appt. They called at 845.I know they were busy but just say you cant take any appts on that dayread more

    Tuesday October 29th I had to say goodbye to a healthy happy 6yr old dog that had many more years…read moreof joie de vivre in her. I had to say goodbye to her because of incompetency (or laziness) of this veterinarian. My family dog went out of state with my father to visit family and enjoy the outdoors. She found herself sniffing in barn just for a moment before she immediately called back because there was rat poison inside. My father took her here the same day he returned albeit she showed no signs of illness. He did this again 2 additional times to make sure she was okay over a period of 14days, and to have any bloodwork done or testing. That's 14days and 3 visits this veterinarian had to figure out any illness and the solution. During these two weeks she went from her normal joyful energetic self to a bit languid and out of sorts. The vet mentioned that her red blood count was a bit low, going from 47 on an initial visit to 33 on her 3rd and last visit she would have here. The vet stated they would check her again tomorrow but weren't concerned. That night while at home Ginger had trouble breathing, as this vet wasn't open, we immediately drove her to Cornell but she didn't make it the 45mins and passed away in the car 15mins before arriving. The emergency vet at Cornell looked at her and her bloodwork and said that based on her red blood count numbers she had been bleeding internally. Not only did this vet not diagnose my dogs illness, they let her suffer for 2weeks all the while we thought we were doing everything we could by bringing her 3times to be examined and have tests run. Let this be a lesson for anyone, if your animal is a family member take them to a vet that shows they care by being competent knowledgeable and compassionate veterinarians, not by empty words and vapid statements to say they care. I will never trust a diagnosis from this vet nor will I bring any future pet/family member nor would I recommend them to anyone. Do your research, find a knowledgeable staffed vet and take advantage of the resources that may be a bit further of a drive because the feeling that you let your dog down and failed them by bringing them here pales in comparison to any additional short term fees or time driving. Trust and believe I will not make this mistake again, I care far too much about my pets to give them substandard care.

    Surman Vivien DVM - vet - Updated May 2026

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