I went to his office and the first thing I get was an attitude from the girl behind the counter…read morewhen checking in. The next girl that took my BP was like "don't talk to me, I hate men"! Then when the MA came in the room it got 10X worse with her indoctrination against men. I tried to hand her my medication after she asked me what I was taking and she refused to touch it like I had some disease or something. If you are comfortable being seen by indoctrinated females that don't like men this is the place for you !

I have never meant such a rude bunch of ladies from the desk…read moreClerks to the pregnant girl Doing the EKG , even Kelly the PA !! Not helpful at all!!! This was a stressful time broken arm Trying to get pre op testing done , asked them questions didn't have an answer and didn't bother to See if they had the results in file from cardiology I will never go to this office and don't recommend it for anyone !

Horrible. As others have said they make you schedule an appointment for everything. Even medication…read morerefills. I recently called dr Butterfield at 7pm since he was on call as i was finding lots of blood in my stool. Really freaked me out and with Covid going on I didn't want to just run to the ER. Wanted to get his opinion first. He never called me back not even the next day even tho I left him a detailed message. I'll be taking my business elsewhere. Also I was recently in a car wreck and asked if i could make an apt to make sure I'm ok and was told "we don't deal with auto accidents" like ok...can you still do a check up on me and make sure I'm fine ? What a joke this place needs to be shut down.

Awesome service always there to help. I have made short notice visits if they can fit me in they…read morewill.

I used this care practice for a total of 2 weeks. The care was very one sided. After switching to a…read morenew primary care practice, I received a bill over 14 months later. Not only is it a ridiculous amount of time, but for a 45 minute and a 30 minute appointment, they billed over $800! No special tests or treatments. I even called to ask about this and was given an insane amount of attitude for even asking the questions and then was argued with for 10-15 minutes. What a terrible money hungry company.

From the owner: Primary care office providing service to the surrounding community with care and compassion.read more

I'm a grateful health care recipient at this clinic for four years…read more The front office staff are professional, friendly and efficient The health care providers are compassionate and professional Ask deep questions and are great listeners Very thorough in chronic care and aging as well as acute problems

I started going to dr. Charina Tecson. This office was wonderful, the staff was ALL friendly and…read moredr. Tecson listened and very attentive. Then when dr. Tecson went into a personal medical leave, her office joined Hatfield and I've been seeing Michael NP 2x now - for annual check up and for covid. I'm very glad that the transition was smooth and the staff at Hatfield were just as friendly and attentive. Michael was amazing the 2x I'm interacted with him. In dr. Tecson and now Hatfield group, they partnered with Labcorp and has an on-site staff for blood test. Now, that staff is AMAZING too. Desiree is great with blood drawn. All in all, I absolutely recommend this practitioner!!

I am a newer patient here and have to say that I have been LOVING my experience so far! The office…read moreitself is very clean and well-kept, and the staff are always very friendly and helpful. My Nurse Practitioner, Jennifer Smith, is incredibly kind and knowledgeable and never makes me feel rushed when we meet. She takes the time to listen to my questions and concerns and treats all aspects of my health. I never have difficulty getting appointments scheduled and they're always very accommodating. You can also get GLPs in person there as well which is cheaper and easier than having to drive to another pharmacy to get them, as well. Highly recommend going here if you're looking for a great family practice physician!

great place to go! very nice people and very happy with them! The wait was only about five minutes.read more

Dr. Robert's was great. 0% judgemental or pushy as some doctors tend to be. Didn't make me feel…read morerushed, bit of a long wait but I was a new patient so I understand that my info had to be entered into the computer and whatnot. Made me feel instantly comfortable, happy to have found a new PCP having recently moved to the area,

I wonder what the actual suicide rate is after dealing with this office. I've been asking them for…read more3 days to amend the false information their AI system placed in my doctor visit summary. I've been begging for three days to please take out the falsified information so I can pay my rent. I can not get disability and assistance with school when the paperwork says I am enrolled in school - I told Scott I had to drop out , so how is this still on my record that I attend school? Then I said I'm on leave - so they put I started a new job twice and was congratulated. I never had this conversation on 3/31 , yet it says I did in the LEGAL MEDICAL DOCUMENTS? The manager said she didn't see this in my docs - even printed it out and gave it to me - with the same errors I pointed out 3 days ago. When I finally had enough , here's what I was presented with- please see screenshot of response from Optima Medical in Gilbert

All they care about is money. The ladies at the front desk were extremely rude. I asked about the…read morebilling because I was told that the follow up after my blood test was included, they had me come in 3 times for a physical and bloodwork which isn't necessary, and then they told me that was never said and that they don't know how much my visit would cost. Then told me they would cancel my visit (while I'm already there). I told them I was just trying to get the cost and not trying to cancel, but at that point I didn't want to give that place my money after how rude they were being. So I left and I will not go back there. Please do yourself the favor and go somewhere else that actually cares about their patients.

Dr Ross is more than just an excellent physician. He is caring and kind and LISTENS to his…read morepatients. I never feel rushed. His staff reflects his high level of patient care and professionalism. I wouldn't go to anyone else. If there were TEN STARS, I'd award them all ten.

I've been with them since 2008. Dr. Ross is a D.O. and does cranial sacral adjustments. It's hard…read moreto find a doctor that does this treatment. Jodi

I was very impressive with the service here…read more You can walk-in and get quick service. Especially the day that I visited no queue to wait so I got the exam right away. PA Jame was very nice and he gave me a lot of advices. Another thing I likes about this clinic is when you go to their website you can get the list of estimate price. Also I like that they open 7 day a week. It's very convenient and you can buy medicine at the next door. Plus if you have Fry's member card. You'll earn the point during your visit too. How cool is it !!!!

I normally really love the little clinic. They have little to no wait time and all the nurses I've…read moreseen have been awesome. But I recently wasn't feeling well, having had flu symptoms for three days I called to see if I could be treated and was told yes over the phone but when I came in it was a different story. They had no idea what to do with me. I was told all the same stuff that I had already read online and was sent out the door being told that if I didn't feel better in a few days to come back or go to the ER. Serious waste of my time & money so I was pretty disappointed. My advice for the going to the little clinic: they are great at minor illnesses: colds, ear infections & physicals. If it's something more than that I would go to your regular doctor or urgent care. Otherwise it's just a waste of your time and money!!

I was a patient here for a few months, just for routine care/medication prescriptions. However, a…read morelittle more than a month ago, I got sick and went to Dr. Woodham to be seen, at the time for a sore throat. My strep and flu test were negative, so she said it just seemed like a bad cold. A few days later, I had developed a severe cough. I ended up going to the urgent care to see if I could get a chest X-ray. The urgent care I went to didn't have an X-ray tech that day, so they couldn't do much for me. My cough got worse and I called Desert Life primary care, letting them know that my cough had worsened and that I felt like it was in my chest, but they didn't have me come in for an appt. The day after, I went to the urgent care again, and they determined that I had an Upper Respiratory Infection. A few days later, I schedule a Telehealth appt with Dr. Woodham because my cough wasn't improving, I couldn't sleep, and I felt pretty awful. I had pain in my chest and felt like I had strained a rib muscle from coughing. She said it was just a bad virus going around. I asked if I should be concerned about getting tested for Valley Fever or anything else, but she said I would "be a lot more sick and coughing more" if I had something like that. She did send me for a chest X-ray however because of my chest pain. Two days later, I had another Telehealth appt with her to discuss the results of my X-ray. My X-ray didn't show that there was anything in my lungs at the time, so she just told me again that it was just a bad virus and basically that I just needed to wait it out. At that point, I was barely sleeping because of the coughing. She just offered to prescribe more medicine, but I felt like she seemed impatient with me and with me continuing to be concerned that I wasn't getting better. Two days after that, I became even more ill, with nausea, fever, chills, and zero appetite...and the coughing was REALLY bad. I decided to go to another doctor because I wasn't happy with the care at Desert Life Primary Care, and I also felt like Dr. Woodham didn't care about me as a person. As soon as I went to another doctor, after listening to my lungs (which Dr. Woodham never told me I should come into her office so that she could do that..), they immediately determined that I had severe Pneumonia. They also did a blood test to determine the cause, and put me on very strong antibiotics. They said that if I hadn't gotten on antibiotics when I did, I most likely would have ended up in the hospital. Turns out, after the results of my blood test came back, I had bacterial Pneumonia, and the type I had is commonly called "Walking Pneumonia". All in all, I was very ill for a total of almost a month, and from all the severe coughing, I ended up fracturing 2 ribs and the cartilage around my sternum had damage to it. I'm currently waiting on a CT scan for that. I called Dr. Woodham's office recently to ask for the results of my initial lung X-ray and I mentioned to the woman at the front desk that I ended up having severe Pneumonia and that I went to another doctor. The front desk woman didn't even offer an apology or anything, but was super short with me and told me that everything I had access to was on the portal. During the entire time, no one in Dr. Woodham's office ever followed up on me to see if I was ok, after they didn't hear anything from me after my last Telehealth appointment. I will never be a patient there again, and I am very unhappy with how the entire ordeal played out.

Desert life primary care mislead us on the amount of product we would get for our membership. We…read moretherefore canceled our membership before receiving any product or service. However, they still charged us and refused any refund or to at least give us our first month product we rightfully paid for. There was a clear misunderstanding from their staff , yet they refused to work with us for their poor communication. Their customer service is terrible. They are greedy crooks. I would not recommend them to anyone for any reason.