The staff is amazing. Dr Wallent provided good details and explained my results very well.read more

Recently, I went to The Eye Center, 3500 Oleander Drive, Wilmington, NC, for a standard eye…read moreexam/contact fitting. The message on my voice mail confirming the appointment stated that my portion would be $39. Upon arrival, my out of pocket was increased to $59. When the exam was finished, I was required to pay $185. I was advised that Dr. Wallent decided that I needed a medical exam which was not covered by my Blue Cross Blue Shield insurance. I have never had a medical problem with my eyes nor was I advised that the fee would increase dramatically. Back in Ohio where I am from looking at the health of the eyes was a standard part of the eye exam which was covered in full by Blue Cross Blue Shield of Ohio. During my time as Director of Investigations for the Summit County Prosecutors Office in Ohio, we worked on insurance fraud cases regularly, so I am familiar with the form and structure of how they work. This particular type of overcharge is a classic example of "Bait and Switch". A truly insidious example of ripping off the consumer. My plans are to file complaints with Medicare, Blue Cross Blue Shield of NC, and the The North Carolina State Board of Examiners in Optometry. I look forward to these various agencies looking closely at the billing practices of The Eye Center where they may find thousands of cases of over billing, insurance fraud and Criminal Theft by Deception. I would not recommend The Eye Center under any circumstances. This review will also be posted on Google and Yelp.

Very thorough and pleasant Dr. Caroline. We have experience…read more2times with elder relatives and she was straight but kind and professional. I would trust her fully.

I had a great experience here! I had my contact lens appt at the optometrist and she took her time…read morew me to try several different contacts. It was the 1st true contact lens fitting I've had and I've been wearing contacts for over 30 yrs! Next up.. went next door for glasses. I had such a great experience there too! Sue (or Susan) patiently helped me pick out the most awesome Oscar frames. I got the works since they were acquired by VSP and that's my insurance. I got a great deal on some stellar frames, progressive and transitions lenses. Super happy!

Dr. Craig is amazing! I always look forward to seeing him, and especially my recent follow‑up visit…read moreto thank him for saving my life. He was persistent over the past year in searching for the cause of my worsening left‑eye vision. He referred me to three eye specialists--a cataract specialist, a retina specialist, and finally a cornea specialist, who ordered a brain MRI. The MRI revealed a tumor pressing on my optic chiasm, which was responsible for my vision problems. I had the tumor removed a couple of months ago, and because Dr. Craig cares deeply about his patients and pursued every lead, I would never have discovered the brain tumor otherwise. I am still healing, but thanks to Dr. Craig, he will always be my hero!

I've given this practice a couple chances. Last year I was in severe eye pain, they couldn't fit me…read morein at all - ended up being diagnosed with eye shingles by Wilmington Eye. Today I came in for my annual. Scheduled online and received no confirmation. I thought my appointment was 3:30p but it was 3:15p. I showed up at 3:27pm and was told I was late and would have to reschedule. Told the front desk staff I must have written the time down wrong but never received a reminder to confirm the time and she said they only text reminders - no phone calls or emails. I was not opted in to text messages. When I asked if there was not a grace period, they said it was 15 minutes. I was there within the grace period and they still refused to honor their grace period.

I feel validated reading the other comments here. Love the doctors here, but the woman at the…read morefront desk is rude and too easily flustered. They have also failed to bill my insurance twice now. I go for an exam and later I come in to pick up my contact lenses only to be told that I owe them a substantial amount of money. Now I've been a client/patient at this practice for several years, so they have my information on file. Even if they did not, they should have asked for my insurance information rather than simply demanding payment as if I was uninsured. And they have done this twice.

Agree with other reviewers. Love Dr Casper but the rude staff he has is unacceptable and as others…read morehave mentioned, the need to bill as medical for a routine exam is inexcusable. I compared my visit and what was done in our online neighborhood chat and had the EXACT same visit as anyone who received a regular eye exam. Please be aware if you choose to go to this practice that you will need medical coverage not vision. The cost of a bifocal lens without a frame was extremely high. No longer recommend.

Dr. Leone, my surgeon for recent cataract surgery, is unparalleled in her thoroughness. She takes…read morethe time to explain the treatment you'll undergo, ensuring you fully understand what to expect. Her support team made the entire experience seamless. My other contacts with her practice have been equally professional. I highly recommend Dr. Leone and Wilmington Eye.

Dr. Scott Tunis was absolutely PHENOMENAL. I could not recommend him enough. He talked me through…read moreevery step, and what to expect. He made me feel comfortable. Truly couldn't have picked a better doctor to perform my procedure.

Do not use Dr. Tunis. I had cataract surgery by him in 2021. Within days of having my 2nd eye done…read moremy vision became blurry and I saw two of everything. I called his office, reported my symptoms and requested to see Dr Tunis. His assistant informed me that he did not follow up with his patients after surgery. She instructed me to see my regular eye doctor. I have seen my regular eye doctor multiple times since and I still have double vision. I've also since had to go to Duke to see a specialist due to the issues I continue to have. I had none of these issues prior to cataract surgery. I realize things can happen, but as a surgeon wouldn't you want to make sure your patient was ok? I'm 56 years old and was told today I will have to have another surgery to attempt to correct my vision. In the meantime I continue to see two of everything. The lack of caring by him and his office staff is just beyond belief.

We had an emergency situation. We were given an appointment right away. Our Doctor, Dr. Wynebreak…read morewas absolutely fantastic. The entire staff was excellent. After a multitude of tests the determination required an eye injection. Oh my word! Dr. Wynebreak was so patient and courteous. We were extremely nervous and he completely made a difference. He explained everything in detail spending a vast amount of time. Something you don't always find. No pain experienced with the injection, the vision actually was better immediately and improving daily. We were just so happy to find someone that showed so much compassion. A true southern gentleman from upstate New York! Cape Fear Retinal has another great physician added to their practice. The Kivett's

I am a patient of Dr. Leon Charkoudian. dr. Charkoudian and his entire staff are so well informed,…read morecourteous, knowledgeable, and care so much about their patients that they're caring for. When I go see Dr. Charkoudian, he always explains what he needs to do for me and what the effects could be and he's so concerned about what he is trying to do for his patients! between Dr. Charkoudian and Dr. Polomsky they are both excellent superb they're not just physicians there are human beings who are trying their best to make people better with their sight! If you know of someone or if you happen to have macular degeneration of the eyes, please contact Dr. Charkoudian's office have your eye doctor your regular eye doctor contact them and give you an appointment you'll see some good results! I want a rating of 1 to 10, I give Dr. Charkoudian and his staff a rating of 100 !!! this doctors office is absolutely superb they really care about their patients, and they make you feel at ease when you go in to see the doctor! Mary Southerland

Came yesterday and saw Dr Oster for a consultation on an upper eye lift. The whole staff was very…read morekind and professional. Dr was honest about how the procedure works, they took pictures to send to my insurance to see if it can be covered. I booked for June, and hopefully all will turn out great! Located on the 2nd floor from the elevator. Bathrooms down the hall and were clean. Decent parking and easy to get to.