So today I was in the ER because of an eye problem the nurse that did the eye exam told me to…read moreread the chart like a normal person would I was livid, and they were giving me the run around about speaking with a nurse manager or house manager. When I asked for both the nurse manager and house manager she commented come on stop it, it was just a joke, it in fact was not a joke and I was not there to play last time I was there they broke laws I also told them I wanted to make a formal complaint they said there was not a way to do that I also told them I wanted it written in my chart the nurse commented she was not there when it happened this visit was horrible unprofessional and unacceptable I would not recommend my dog there I also asked the nurse for her name and she refused to give it to me. They gathered in the small room like 4 different times and closed the door this was poor service and poor bedside manors

August 18th..my husband had a lung biopsy..2nd floor staff was absolutely amazing..I wish I…read morewould've got names. Very helpful, respectful and kind. The hospital itself was very clean and its been updated. Im very happy with them.

I'm 58. I was up in Michigan this past week visiting my sister. While riding horses with my niece…read morethe saddle strap broke throwing the saddle and me to the ground resulting in two broken ribs, a bruise lung and a large hematoma on the right side of my body. From the ambulance ride to Hurley to my five day stay everything was great. You were not made to feel like just a number. Friendly and concerned staff from the doctors to nurses to orderlies to the cleaning crews. Two small negatives: The food was pretty terrible (at least what I ordered) and wait time for test results was very very long. However, the wait time may be normal, I don't know. I've never been admitted to a hospital before.

Brought my grandmother in for a fall than injured her knee, took over 4 hrs to be seen than once in…read morea room left alone for another 4 befor they x-rayed her took about 2 more hrs for them to tell her the results than they said she needed an mri now its been over 12hr and no sign of how much longer it will be. Over 12 hrs here and only talked with someone for maby 15 minutes, just left alone in a room for hours.​

I came here following a bad surgery at another hospital. I ended up getting an infection from this…read moreprior hospital during surgery and had to come here because I heard far better things and I'm very glad I did. I was in the hospital for the week, and had two surgeries on my foot to fix the issues from the first surgery. The doctors, nurses and staff all took good care of me and I'm very grateful. It can be scary because it's COVID times and you can't have guests and things but I was just thankful I kept my foot and they helped make sure I did. Definitely will come here versus other hospitals in the area.

If you want to receive 2 bills for the same service and not be able to get a hold of anyone to take…read morecare of it. Go here. We were billed from the old ascension hospital and new Henry ford. They use 2 separate systems but both say they are Henry ford but then bill differently. We have a paid in full bill for Henry ford but ascension says we have not paid. Same account number and same date of service. Awful experience and I would not wish this on my worst enemy. Go somewhere else and save yourself the headache.

Wow, Dr. John & his assistant Lisa is awesome with the children! When cleaning teeth they do a…read moreteam duo talking about super heroes. They explain that the sugar bugs (plaque) needs to come off their teeth and out of their mouth. They constantly talk to (not at) the kids and let them have hands on experience with the tools being used. They talk to them during the entire procedure whether it's just a cleaning, a filling, or braces. Normally parents don't sit in the room with the children because PARENTS are usually a distraction. But I sat in this time (quiet as a mouse in the background) & Dr. John and his team did an awesome job with a first time filling for my toddler. Kudos to Mott Children's Center!!

What a wonderful team! and now they're using an electronic medical records system. I'm treated…read morelike family. Everyone's so friendly and helpful. My son loves Dr. Williams.

I was taken by ambulance to the ER on a Friday afternoon. It is hard to describe the scene and cast…read moreof characters you encounter there. This institution has been my family's healthcare provider for all my life. You first encounter the triage nurse station. Staffed by two, this should have been my first clue of how this day would go. One nurse seemed to care about my situation, while the other was rude and only going through the motions. Deemed not to expire anytime soon, I was told there were no beds and sent to the waiting room. The waiting room was filthy. The floor was dirty and needed a good cleaning. Trash, including bandages, washcloths, and food wrappers littered everywhere. The badly padded and unfriendly seating is arranged in a tight unorganized manner. Many seats were filled by individuals laid out across them sleeping. I later found out that most of them had been waiting more than twelve hours for a bed. During my time visiting the waiting room, I also had the unlucky opportunity to visit the restroom. This room took filth to another level. It was questionable that it had been deep cleaned in a long time, as some substance was oozing away from the corner of the room. Porcelain surfaces were dirty and stained. The floor was wet and dirty. In a short time, a doctor called me back to a small office and conducted a 30-second interview. Again with no immediate danger detected I was instructed to wait for labs and radiology and sent back. It should be noted that when reading the doctor's office notes from that interview, my reasons for being here were misquoted and it would appear that they had completed a very thorough examination in those 30 seconds. Radiology quickly appeared and while whisking me away for the scans seemed to side-swipe anything possible in the aisles. Labs were taken upon my return. Two hours later the doctor returned and informed me that everything looked ok but I needed to be admitted for observation, monitoring and to see the 'Special Cardio Team". But still no beds, so back to the waiting room. Seven hours into this ordeal, the irony of it began to surface. I needed observation and monitoring, yet I was in a waiting room, now filled with a multitude of hacking and coughing people. No one was keeping track of my condition. It is now late enough in the day, that I doubt that the special Cardio Team was even still in the building. Walking to reception I asked who I could speak to about my situation and was told that there was no one and I just had to grab an available nurse, if possible. Finally, after a few failed attempts a nurse lingered long enough to hear me out. After agreeing with my logic, I was told there was nothing that could be done, that some people had been waiting 33 hours now for a bed, and that the Charge Nurse would be called. The Charge Nurse never showed. After another hour I confronted the Triage Nurses, who listened to my query, explained the shortage of beds, and sarcastically mocked my interpretation of the doctor's office notes. When I elected to go home and observe myself in a cleaner, more sterile environment, the one nurse pulled my IV port, roughly pinched the skin applied way too much tape to hold gauze on my hairy arm, and waved me on my way. As a final note in looking at the McLaren Patient Experience Representatives web page, I find it interesting that some locations seem more dedicated to the patient. Contact names, emails, and fax numbers are included. Flint though lists only a phone number.

I work at a clinic and while at work I was having chest pains. A nurse took my blood pressure and…read morehad to put me on oxygen. A doctor came in, checked me out and told me to go to the ER. I chose McLaren because it is close to my house and my doctor works through them. I haven't gone to McLaren ER in years because I always went to Hurley Urgent Care and I will definitely go back!! When I left work my bp was 188/124, I checked in at McLaren they called me up, put me on the EKG machine and took my bp it went down to 168/94. They told me to take a seat there were no available beds and they will try to do as much as they can while I was in the waiting room. This is where the bs began! There was an elderly lady sitting in a wheelchair that had been there 2 hours before I arrived, she fell and was in pain but they had her sitting there waiting. By her 6th hour she said she couldn't take it anymore so she called her son and left. 2 hours later when it became my 6th hour of waiting I got up and asked the Second Lady I've seen behind the front desk what the hold up was because hospital policy is if no one comes in dead, dying, shot or stabbed, chest pain was a high priority...not at McLaren. I was told I was at the top of the list then 5 minutes later was finally called back to do a blood draw... Sent back to the waiting room. A hour later had to get up again and ask what was going on, it was a 3rd lady behind the desk, she told me I was at the top of the list and then the lady doing registration stopped me to tell me the doctor is in my chart I can register with her at that moment or wait I had to laugh because almost 7hrs later and I'm finally being registered. So I did, wait a few minutes Dr calls me back does a 2 minute assessment and orders an X-ray. Waiting another hour X-ray finally comes takes me back to...you guessed it, an area with a bunch of empty beds, a dude sitting behind a desk and the lights dimmed!! I was like what the entire F...! She had me sit on the bed, put an X-ray board behind my back that was sliding down, hold my breath and she was a good 5-6ft away taking my X-ray and again after I jacked up X-ray I was sent back to the waiting room where I ended spending a total of 11hrs, watching people who came in for bladder infections get put into a room while I sat with chest pain, & a stupid IV port in my arm, a gentlemen and his wife that me and my wife had the pleasure of meeting who were supposed to be directly admitted were on their 5th hr of waiting. I ended up having to go back up one last time with an attitude to get my last blood draw only to find that the staff changed again and the new blood draw crew had no idea I was even there! They thought I came in off the street with an IV in my arm and I loudly said with an attitude no I've been in this damn waiting room for 11hrs with chest pain and still haven't been taken back or looked at for my pain! I got discharged and on my paperwork basically called fat, have a nice day and go see your primary doctor! Damn imbeciles!!

I overheard two nurses... Will and Alisha I believe... talking about their coworkers and patients…read more They mocked their team, patients, and bosses. The environment seems very hostile. I cannot recommend you put your loved ones here. They'll apparently watch you die and laugh about it... I'm not sure what kind of "quality care" that is. Especially from those two. If thats their idea of "healthcare" they should be out of it forever. That's very concerning.

Had my loved one at this hospital some of the nurses were good and other's sat in the hallway on…read moretheir phones. Therapy staff girls were good except the manager who came in with an attitude. The place is not clean and there were holes in the walls and the sink leaked.

I have been going to this place for many years and have received the best care here. From the front…read morestaff to the PA, they are always very kind and professional.

Service was great got checked right in and went back to see the doctor in 5min. She listened to my…read moreconcerns and examined and plan forward to treatment. All the staff was amazing and friendly.

Fast and polite The only negative I would say is their X-rays are not the best. I was sent to Ortho…read moreafter telling me there was no fracture Ortho saw one loud and clear.

I came in just to get a doctor's note for the cold I had. They prescribed me amoxicillin when I…read moretold them I was allergic to penicillins. I had to go back in the building because they forgot to give me the doctor's note. Then they gave me a call 10 minutes later to pick up 2 extra prescriptions when I was just there. I declined. I would not recommend this facility at all.