Had a horrible experience at Swartz creek office today. First time going, although it's 1 min down the road for me. My primary care physician is closed on the weekends and I started getting a sore throat late Friday. It escalated Saturday to fever with chills + weakness and headaches. I called there twice and many other Clinics around to find an affordable way to go about treatment. I have a high deductible plan so it's all out of pocket for me until it's met so it's essentially the same as not having insurance. First time I called around I asked if they were in network for BCBS of mi. She said yes and first visit was $140. After Calling other places and forgetting the details as again I am sick with a horrible head ache I called them again. Planning to come in I asked how much first visit was and how much for a strep throat screening as a child my family babysits had it this week and my symptoms it seemed likely I needed antibiotics. I was told the first visit was $85 and screening was $20. It was a different person this second time who said $85 without asking about insurance. Upon arrival I filled out the paperwork and checked pricing again, as I handed my license to them. I also asked even though I'll be paying out of pocket if they needed my insurance card as well. The main woman then said "oh if you have insurance it's $140". I was again sick and trying to be able to afford the care I needed, I somewhat rudely expressed how that seemed ridiculous to punish me for having insurance to which she said its quite normal. I sadly had few choices and agreed to be seen anyway. After being taken back by the nursing assistant and getting weighed and vitals I told the nurse I apologize for being rude, I simply feel very bad and trying to find an affordable way to be treated. The main woman from the front bursts in the door and says "I played back your Calls, and you're being deceptive. You first talked to me and asked if we were in network for bcbs, then called again and talked to her (nurse) and she asked if you were paying cash and you said yes". To which I snapped back "listen to me, as soon as we got in the room here I apologized for any rudeness to the nurse, to say I was being deceptive is offending. I am paying out of pocket here and trying to find a way to feel better I can afford. I called many places around trying to find a good price and was happy to hear $85 on my second call. i am not being deceptive. I don't feel well!" She quietly left the room. Nurse swabbed my throat for strep test and leaves saying dr will be in shortly. To my surprise the nasty woman from the front comes in 7 min later and is the dr. She says I'm negative for strep, checks my throat and ears. Says it doesn't look or SMELL like strep so it's probably viral. Just treat the symptoms with Tylenol and Motrin or ibuprofen and ride it out. Also take some Claritin for liquid on my left ear. Charges me the $160 and sends me out with no prescription, no help at all and takes my $160 with a smile. I was so distraught at being treated that way sharing my experience here in full was all I could do. I feel cheated and robbed. They had 0 compassion and I feel didn't even really check me out at all fairly. Will never return and if this review even saves one single person an experience like mine it's worth it. read more
