Unorganized, unprofessional, and rude front desk staff. No place that employs people like this is…read moreworth anything. One of the front desk women made a comment about how I wouldn't be charged for something to do with my visit and then a separate woman said I would be so I questioned it, and then the first woman made a comment how I was excited for "free stuff." The same front desk woman who made the rude comments marked something on my chart that the doctor did NOT (I watched her mark it) and then they proceeded to tell me the doctor marked it. I believe I was overcharged. Then a different woman refused to give me a print out of specifically what was charged and why. My mother happened to be overcharged during one of her visits here and this was proven by way of her insurance and apparently they are still dragging their feet on paying her back the money they stole. I see some hostile and combative responses that this place gives to negative reviews throughout the internet. Again, a clear sign that this is a poor quality establishment that isn't capable of improving major issues within. Then I waited for almost 5 hours. With the unprofessional and inept front desk staff and the overcharging, my family is done coming to this place and I would suggest others go elsewhere for medical care.

Extremely unprofessional. Spent over a week trying to get them to send the script for my…read moreprescription (which is something you can withdraw from) to the Kroger pharmacy. Left multiple messages, never got calls back. Was told it was on the doctors desk... 2 days later still not sent. Was told it would be sent that day, still nothing. They don't even know how their "patient portal" works. Terrible business.

Don't waste your time going here because you will end up having to return or go elsewhere. It…read morehappened twice to us after visiting here that we had to additional help from a qualified medical professional. They don't solve your problem the first time so it's a waste of time. We won't be returning. Additionally I understand they only have nurse practitioners so if you want an actual experienced doctor you will want need to go elsewhere. We won't be wasting our time again. Although most everyone was very pleasant. I do not recommend.

Normally I have no issues. In fact I drive from Clio to here for one of the providers…read more Unfortunately on 1/10/25 I got Beth. But to start when I walked in the front desk lady was wearing large head phones. Which is very inappropriate and hard to communicate.(been here before when same front desk girl was there and never seen her wearing these before) We came for an ear infection my son had been complaining about/not sleeping for for 2 days already (red ears)Beth check his ears and said they were "perfect". While my son is crying in pain from the pain I decided to take him somewhere else for a second opinion the next morning. Where the doctor looks as his ears and says he has severe double ear infection inner and outer. Beth wasted a whole day we could've had antibiotics because apparently she doesn't know what an ear infection looks like. I hope next time Beth takes a little more time and studies up on such a simple thing. We come to doctors for help and I feel it's just a check for them. We will not be back.

I have never experienced such an unorganized medical facility in my life. I showed up right when…read morethey opened for a simple drug screening - nothing complicated, nothing special. Yet somehow, I ended up sitting in the waiting room for over TWO HOURS for something that took less than five minutes to complete once they finally called me back. There was no communication, no updates, and no sense of urgency from the staff whatsoever. People were walking in long after me and somehow getting called before I was. It felt like they couldn't care less about anyone's time or schedule The lack of time management and professionalism here is absolutely unbelievable. If this is how they handle something as basic as a drug screening, I can only imagine how poorly they manage actual medical appointments. The staff looked disinterested, and no one bothered to apologize or explain the ridiculous delay. Completely unacceptable experience from start to finish I will NEVER come back here again, and I would strongly recommend that anyone considering this place look elsewhere. Save yourself the frustration - your time and patience are worth more than this

I would like to acknowledge the great care I received from Candi W. She made me feel at ease…read moreduring my consultation and she took care of the issue with my toe. Thank you, Candi, for your care.

I don't recommend due to the quality of service of the staff. If you can find any other after hours…read morecare I would recommend you go there first. Unless this is your last resort.

Great staff! I was well taken care of. They are fast and efficient. They made me feel safe and…read morecomfortable during my visit!

Thank you so much for the compassion, skills and time yesterday when I was having a bad day!!!…read more The waiting room was super welcoming and calm, I felt like I was well taken care of getting my hand checked out after I slipped on ice and punctured it with some foliage. I would never hesitate to get checked out in the future knowing there is a safe place to go with humans who are equally as inviting. Thank you very much for your kindness! Highly recommend!

I went in with a sore throat, and they told me I didn't have strep throat and I only had a viral…read moreinfection that would go away on its own. I continued to suffer for a few more days (because they told me not to come back for 5 DAYS) before finally deciding to go to a different walk-in. Turns out, I VERY OBVIOUSLY had strep throat. Then, to top it all off, they decided to charge me over $100 for my visit (yes, even with insurance). I am never going back. Absolutely ridiculous.

They are amazing for routine care. They're my go to for that. Do not go here if you have or think…read moreyou have a broken bone. They will not prescribe pain meds and you will be miserable.

Great experience. Very quick & easy. Definitely will be going back! The medical providers there…read moretruly do care, I wish they did primary care.

My friend went to Henry Ford Medical Center - Columbus, and has been billed $672 for routine…read moretesting. They need to re-code the tests and re-submit them to insurance, which shouldn't require any client intervention at all, but they did not do that. I have been calling on my friend's behalf, we have submitted their ROI (release of information) for them to be able to talk to me, and they can't locate the ROI, and still will not discuss the bill with me, in spite of doing exactly what they required. A patient should not have to fight a $672 bill for routine testing in the first place, and here we are trying to rectify it and can't even get anyone to help. This is a really poor way to serve clients. Highly disappointed.

Horrible customer service. I went in today because I was not feeling well. I was denied care,…read morebecause I did not have an appointment. I am so confused by this and how they come up on Yelp as an urgent care. Isn't the whole premise of needing an urgent care is that the care needed is urgent in that moment. I mean if I had known Monday I was going to be sick Friday I would have made an appointment just in case. Further more I have a doctor, so if I needed an appointment to be seen I would have scheduled with him. Just ridiculous.

My husband was having an allergic reaction and while on the way there I called them to let them…read moreknow that we would be arriving in 5 minutes with a severe allergic reaction. Mind you had almost passed away 2 years prior from an allergic reaction. We had administered an Epi Pen on the way there. We arrived there and the lady at the front desk was more worried about being on her personal cell phone than helping us. One other patient was in the waiting room. She told us to have a seat. The other patient was called back (no big deal) as I watching him closely. Another patient came in with just a scrapped up leg. They then called him to the back. I told the nurse that my husband was having an allergic reaction and she got rude and said he would be called back when there was a room available.... Umm.... There was a room had they called the patients in the order they arrived and/or by urgency. We left and went to the hospital... The waiting room was packed full but we got called right back and got the meds that we needed.

I arrived at the urgent care with pain in my ribs and shortness of breath. I wrote 'chest pain' on…read morethe check in form and it was crossed out and corrected to 'rib pain' by the lady at the front desk. I am not a medical professional but i thought my ribs are in my chest. I waited for 90 mins. in the waiting room and then an additional 90 mins. in the back treatment area. When i finally saw a doctor, he was so rushed that he wouldn't wait for me to answer his questions (being short of breath I could not speak more than two or three words at a time). They performed an ECG and assured me that i didnt have a heart attack and informed me to go to an ER. I felt very poorly treated and ignored and then rushed out in the same condition in which i arrived. I am curious to see how my insurance gets charged for this 'treatment'. They made sure i paid my copay within 20 mins of arriving.