Brought my grandmother in for a fall than injured her knee, took over 4 hrs to be seen than once in…read morea room left alone for another 4 befor they x-rayed her took about 2 more hrs for them to tell her the results than they said she needed an mri now its been over 12hr and no sign of how much longer it will be. Over 12 hrs here and only talked with someone for maby 15 minutes, just left alone in a room for hours.​

I came to this hospital for fair treatment and good bedside manners. I didn't receive either of…read morethese things. When I arrived by ambulance they immediately stuck me in the waiting room for 2and a half hours then called me back to b placed on a gurney in the hallway where I was informed that I will b examined in the hallway in front of of a bunch of other sick people. I will never ever come here again and neither will any of my family and friends. The rudeness is unbelievable.

I recently experienced terrible upper abdominal pain that required immediate medical attention. I…read morewent to the ER at Genesys Hospital and received excellent care. Every person I encountered was professional, caring, considerate and skilled. Dr. Sean Frampton was especially committed to finding the cause of my pain and alleviating it. He did everything possible to get to the source of my pain. In fact, everyone -- technicians, nurses, transport persons, administrators -- worked with professionalism, care and skill. i appreciate everyone's efforts so much. Thank you.

These people just don't care, on the whole. It has to be a culture thing! If you have anywhere else…read moreto go, take it. This is one of those times when the reviews are completely accurate.

Wow, Dr. John & his assistant Lisa is awesome with the children! When cleaning teeth they do a…read moreteam duo talking about super heroes. They explain that the sugar bugs (plaque) needs to come off their teeth and out of their mouth. They constantly talk to (not at) the kids and let them have hands on experience with the tools being used. They talk to them during the entire procedure whether it's just a cleaning, a filling, or braces. Normally parents don't sit in the room with the children because PARENTS are usually a distraction. But I sat in this time (quiet as a mouse in the background) & Dr. John and his team did an awesome job with a first time filling for my toddler. Kudos to Mott Children's Center!!

What a wonderful team! and now they're using an electronic medical records system. I'm treated…read morelike family. Everyone's so friendly and helpful. My son loves Dr. Williams.

Donna at the 5W surgical waiting room is the "hostess with the mostest"! She was so kind and…read morehelpful. She offered us coffee, tea, and hot chocolate. She assured us she would let us know when our loved one was ready for us to visit. She is a very warm and caring person, which was very helpful to our family as we waited.

I was taken by ambulance to the ER on a Friday afternoon. It is hard to describe the scene and cast…read moreof characters you encounter there. This institution has been my family's healthcare provider for all my life. You first encounter the triage nurse station. Staffed by two, this should have been my first clue of how this day would go. One nurse seemed to care about my situation, while the other was rude and only going through the motions. Deemed not to expire anytime soon, I was told there were no beds and sent to the waiting room. The waiting room was filthy. The floor was dirty and needed a good cleaning. Trash, including bandages, washcloths, and food wrappers littered everywhere. The badly padded and unfriendly seating is arranged in a tight unorganized manner. Many seats were filled by individuals laid out across them sleeping. I later found out that most of them had been waiting more than twelve hours for a bed. During my time visiting the waiting room, I also had the unlucky opportunity to visit the restroom. This room took filth to another level. It was questionable that it had been deep cleaned in a long time, as some substance was oozing away from the corner of the room. Porcelain surfaces were dirty and stained. The floor was wet and dirty. In a short time, a doctor called me back to a small office and conducted a 30-second interview. Again with no immediate danger detected I was instructed to wait for labs and radiology and sent back. It should be noted that when reading the doctor's office notes from that interview, my reasons for being here were misquoted and it would appear that they had completed a very thorough examination in those 30 seconds. Radiology quickly appeared and while whisking me away for the scans seemed to side-swipe anything possible in the aisles. Labs were taken upon my return. Two hours later the doctor returned and informed me that everything looked ok but I needed to be admitted for observation, monitoring and to see the 'Special Cardio Team". But still no beds, so back to the waiting room. Seven hours into this ordeal, the irony of it began to surface. I needed observation and monitoring, yet I was in a waiting room, now filled with a multitude of hacking and coughing people. No one was keeping track of my condition. It is now late enough in the day, that I doubt that the special Cardio Team was even still in the building. Walking to reception I asked who I could speak to about my situation and was told that there was no one and I just had to grab an available nurse, if possible. Finally, after a few failed attempts a nurse lingered long enough to hear me out. After agreeing with my logic, I was told there was nothing that could be done, that some people had been waiting 33 hours now for a bed, and that the Charge Nurse would be called. The Charge Nurse never showed. After another hour I confronted the Triage Nurses, who listened to my query, explained the shortage of beds, and sarcastically mocked my interpretation of the doctor's office notes. When I elected to go home and observe myself in a cleaner, more sterile environment, the one nurse pulled my IV port, roughly pinched the skin applied way too much tape to hold gauze on my hairy arm, and waved me on my way. As a final note in looking at the McLaren Patient Experience Representatives web page, I find it interesting that some locations seem more dedicated to the patient. Contact names, emails, and fax numbers are included. Flint though lists only a phone number.

I work at a clinic and while at work I was having chest pains. A nurse took my blood pressure and…read morehad to put me on oxygen. A doctor came in, checked me out and told me to go to the ER. I chose McLaren because it is close to my house and my doctor works through them. I haven't gone to McLaren ER in years because I always went to Hurley Urgent Care and I will definitely go back!! When I left work my bp was 188/124, I checked in at McLaren they called me up, put me on the EKG machine and took my bp it went down to 168/94. They told me to take a seat there were no available beds and they will try to do as much as they can while I was in the waiting room. This is where the bs began! There was an elderly lady sitting in a wheelchair that had been there 2 hours before I arrived, she fell and was in pain but they had her sitting there waiting. By her 6th hour she said she couldn't take it anymore so she called her son and left. 2 hours later when it became my 6th hour of waiting I got up and asked the Second Lady I've seen behind the front desk what the hold up was because hospital policy is if no one comes in dead, dying, shot or stabbed, chest pain was a high priority...not at McLaren. I was told I was at the top of the list then 5 minutes later was finally called back to do a blood draw... Sent back to the waiting room. A hour later had to get up again and ask what was going on, it was a 3rd lady behind the desk, she told me I was at the top of the list and then the lady doing registration stopped me to tell me the doctor is in my chart I can register with her at that moment or wait I had to laugh because almost 7hrs later and I'm finally being registered. So I did, wait a few minutes Dr calls me back does a 2 minute assessment and orders an X-ray. Waiting another hour X-ray finally comes takes me back to...you guessed it, an area with a bunch of empty beds, a dude sitting behind a desk and the lights dimmed!! I was like what the entire F...! She had me sit on the bed, put an X-ray board behind my back that was sliding down, hold my breath and she was a good 5-6ft away taking my X-ray and again after I jacked up X-ray I was sent back to the waiting room where I ended spending a total of 11hrs, watching people who came in for bladder infections get put into a room while I sat with chest pain, & a stupid IV port in my arm, a gentlemen and his wife that me and my wife had the pleasure of meeting who were supposed to be directly admitted were on their 5th hr of waiting. I ended up having to go back up one last time with an attitude to get my last blood draw only to find that the staff changed again and the new blood draw crew had no idea I was even there! They thought I came in off the street with an IV in my arm and I loudly said with an attitude no I've been in this damn waiting room for 11hrs with chest pain and still haven't been taken back or looked at for my pain! I got discharged and on my paperwork basically called fat, have a nice day and go see your primary doctor! Damn imbeciles!!

The Surgery Center took great care of my teenage daughter for her first surgery. They kept us both…read moreinformed, were respectful of her and her privacy and kept things light and happy (even though we were waiting quite a while for the doctor). Thank you to Nora and Tommy for the excellent care and laughs to keep her nerves down. Discharge instructions were thoroughly reviewed and all of my questions were answered completely. They called to check on her a few days later. Very much appreciate the excellent care!

I started having medical problems in my 70s (I'm 84 now). Doctors offices. clinics, in and out of…read morehospital etc. and I will tell you today I have never been treated with as much dignity and respect as I was at the Surgery Center. The staff, nurses, clinicians aids whoever treated me like a person, not just another patient. They were all knowledgeable, efficient and just downright nice. I highly recommend The Surgery Center if you need it....

Went to Hope Urgent Care for a covid test. Never been there…read morebefore. They were wonderful!!! So kind, listened, took time to answer questions, personable, but professional.

Service was great got checked right in and went back to see the doctor in 5min. She listened to my…read moreconcerns and examined and plan forward to treatment. All the staff was amazing and friendly.