I have NO idea how this "spa" is in business. My mom took me to get a facial and a massage for my birthday two weeks ago (September 1st) as we were in the area on vacation. We arrived on time for our appointment but they did not have us listed for the correct time, despite an e-mail confirmation and a phone/verbal confirmation the day before. We waited for almost an hour because of this and because one of the providers was running late- we should have taken this as a sign and left. The spa itself is dingy, dated, tiny and absolutely no amenities for guests (for example, the restroom was outside in a public access hallway).
Once we finally got in the room (we were in the same room together), we both stripped down and got into our beds. Please note there was only one robe available and almost nowhere to set our belongings, and no privacy for the two of us.
I had my massage first while my mom received her facial. I have had MANY massages in my adult lifetime and this one was not even remotely on par with those. There was one point where she literally just shook my leg a few times and others where she painfully kneaded into neck tissue (that pain lingered for days after)- not what I expect during a relaxing swedish massage. The providers BOTH left the room MULTIPLE times during our services, which was awkward and uncomfortable.
The facial was the absolute worst experience I've ever had. I was counting down minutes until it was over. It was almost as if the provider had been given $20 to go to Walmart to buy product and tools to use on her way into the building. She used a clarisonic and micro needling roller along with drugstore products and cheap amazon level oils. I had to tell her to stop using the roller because it was so painful how fast and hard she was rolling my skin. She never explained to me a single step of what she was putting on my face and was almost literally slapping it on. Her steamer ran out of water every 10 minutes and caused a loud beeping sound every single time. I would be absolutely shocked if she has had any formal training or licensing.
When the services were complete, we changed quickly and got out of there as soon as possible. When you book a luxury spa day, you should leave feeling beautiful and refreshed. We left feeling scummy, completely oiled up, taken advantage of, and creeped out. My skin was breaking out for a solid week and I still have shoulder pain from the experience.
I don't know if these technicians are new, or if this "spa" is a front for something else really going on, but I 100% recommend steering as far clear of this place as possible if you are looking for a reputable spa. I felt so horrible for my mom for spending the amount of money she did for the experience we received. read more
