Rudest customer service I've ever experienced!
Massage wasn't bad, but both my boyfriend and I had horrible pain after our massages.
First, when we arrived, a woman "greeted" us yelling from behind a bead curtain. We told her we just called about a couples massage-she repeated "you called?" 5-6 times. We were confused. Finally, she told us the fee (which was listed right behind her on a board. Told her ok, we wanted the massages. She demanded we pay first so I did. The iPad they use for payments gave me the option to add a tip - this is where it got very upsetting. I don't like to give tips until after the services are rendered because I tip according to how good the service is. But since they forced me to pay in advance, I made the tip 10%. (I had cash put away that I would've used for a better tip after our session.)
The woman straight yelled at me and told me No!
She said she expects no less than $20 for each of "her ladies"! I argued back that I don't like to tip ahead and I wasn't giving that high % tip before our service. The woman was obviously mad but she finished my transaction and showed us the room. We didn't see that woman again, thankfully.
As for the massage: the room was nice and ambient. The music was pretty good for a spa like massage, the two women that did our massages were not friendly but not rude either. They didn't talk to us at all, I'm assuming because they were told about the tip. During our massages, they both just walked out of the room and paused our massages three different times with no explanation (mind you, that was coming out of our 50 minutes time). They stayed out for a few minutes each time; the final time they did it they did come back with hot towels that they used to wipe off the oil-which made me get chills from the hot wet towel and then cool air on my skin.
So, the massages weren't horrible, actually not bad. Most of it felt pretty good, with a few time fillers-hand chops, popping our fingertips, and shake our hands and arms, ok!
But, sometimes it didn't feel so good. My bf said his girl dug her knees into his back a few times. A few hours later and the next morning, both of us are having quite a bit of back pain in places where they pinched nerves and muscle soreness. They obviously aren't trained to do massages medically appropriately-don't know how to not damage muscles and nerves.
Do yourself a favor, DON'T go to this place. You will not have a relaxing encounter and you might get yelled at!! read more