Kerry Martin Pools (KMP) provided a good design but the operational execution of our 2025 pool…read morebuild was poor, causing months of avoidable disruption and extra expense. For a six-figure project, we expected significantly better-quality control and communication. What went wrong: * Utility damage handled negligently: During trenching, sprinkler lines were broken. Instead of temporarily capping/taping and repairing while exposed, crews backfilled over the damaged lines. That decision contaminated the irrigation with sand and buried the break, forcing us to locate and repair the line later at additional cost and time. Broken sprinkler are unavoidable during a pool construction but backfilling the trench with sand before repairs are made is a 100% preventable action. * Pool finish (marcite/plaster) was substandard: Initial plaster work showed uneven corners, rough surfaces, and irregular coloring. After plastering, the pool was filled and turned over as "complete" without the proper representative present to inspect and/or get homeowner sign-off. After extensive complaining, KMP agreed to redo the finish -- the pool was drained and refinished, but discoloration remained in one area and required a second drain/refinish. Multiple re-dos created unnecessary delays and inconvenience. Lawn was extensively damaged from acid wash dump. * Communication & scheduling failures: Crews often arrived without notice, and we received little or no scheduling updates. Homeowners should not have to wonder who will be in their yard or when work will occur. * Project timeline and value: The build stretched many months due to rework and preventable mistakes. For $100K+, the workmanship, oversight, and customer care were substandard. What they did right: * Sales/design team created a good design based on what we wanted. If KMP only provided designs, we would have rated them much higher. What KMP should improve: * Implement on-site protocols to protect, flag, and temporarily isolate damaged utilities during excavation. * Require mandatory quality inspections and homeowner sign-off prior to completing work and filling a pool. * Improve scheduling proactive communications for all activities (including the many subcontractors involved). Set expectations for what will be done and when. * Strengthen plaster/finish quality control and oversight of subcontractors. Bottom line: We would not hire Kerry Martin Pools again based on our experience. While the sales and design team performed well, the operational shortcomings -- preventable utility damage left unrepaired, sloppy plaster work requiring multiple re-dos, and inconsistent communication -- turned what should have been an exciting home upgrade into months of disruption and expense. There are reputable pool builders available in northeast Florida; we recommend researching alternatives carefully.

Kerry Martin Pools did a great job pu0tting in our pools. Mike Schwind was very professional and…read morepatient as he guided us through selection of the pool size, shape, pavers, tile, etc. We are ecstatic with the way out pool came out and very grateful to Mike for all his help, He was always available and answered out questions thoroughly and timely. Kudos also to Donna , the project manager who was very helpful throughout the process. This was an excellent experience for us. Thank you, Kerry Martin pools and especially to Mike Schwind.

Excellent professional customer service and fast response time. Very competitive pricing I checked…read morewith a lot of different providers and they were able to meet or beat every other price. Very high-quality work completed. Highly recommended.

Our pool was 23 years when the marcite began to crumble. It was like sand on the bottom of the…read morepool. We finally were able to afford to have the pool redone. My husband did plenty of research, and he found Purple Heart Pools. They arrived for an estimate and fully explained everything. We decided they were the company we would hire, and they ended up being the best pool company ever! The crew always arrived on time, worked quickly and efficiently, and completed the job in way less time than we thought. Talk about meticulous work! They even regrouted the tile for us as a courtesy. They were incredibly friendly, professional, and affordable! Now, we have them coming for weekly maintenance, something we have never had before, because we want to ensure our pool stays beautiful! The first time I swam in it, I could have cried. The water was clear and blue, and the walls and floor were as smooth as glass. All in all, we highly recommend Purple Heart Pools Inc. They are the absolute best pool company in Jacksonville.

Beware if you use this company . My daughter got a pool from them which I paid for and they are…read moredishonest and did a terrible job . They put in the wrong pool which was much smaller than the one she ordered and what was advertised . We have paid over 100k and have a pool worth about 30k as it is a fiberglass pool that was not installed properly . They advertised a much larger pool and then switched and gave her a much smaller pool . They said the pool would be done by summer and it took them well over a year to get it done. They ruined my daughter's yard and it even flooded into her neighbors yard . They never completed the pool but just kept asking for more money . Being a business owner for several years myself, I am appalled at the dishonesty of this company and lack of common courtesy . I don't know how they stay in business.

Service tech Scott Badket cleared a pool line clog of mulch and debris no one else could clear!…read moreGreat service highly recommend.

We had an issue with our pool equipment that this company was able to help us with. They were here…read morewithin one business day and made short work of a somewhat "interesting" issue. Alex was so incredibly qualified that the new part was seamlessly addressed and taken care of within less than thirty minutes. We are so grateful to everyone at this company for doing exactly what they said they would do at a very fair price. This is the standard of excellence all pool owners should experience. They are our forever company for any and all pool issues. Will definitely not deal with any other pool contractors. Take it from me, I guarantee that you will be more than happy with this amazing company. Diane S.

We had our 12 year old pool resurfaced and added a hand rail. Case Handy and his people were…read moreoutstanding! They discovered some additional issues and worked with us to solve them. We highly recommend Paragon Pools!

Had my pool refinished with Paradise Pools and the did an amazing job. My pool is beautiful. The…read moreprocess was well organized and very easy for me. They kept me informed of the construction. I can't say enough good things about this company. Very professional. I would use Paradise Pools again.

price was up there. But not as high as they are now! Need QC…read morecheck In communication with builder. Will Update after 6/7/24 6/29/24 I guess they have their money. So I get ghosted!! I take back all good things I guess there is a reason they don't use the same subs!! Anymore Go somewhere else not here!!

The owner, Charles Hanson, is very unprofessional. They switch pool guys and days without any…read morenotice. I called them several times within a year and they took weeks to respond. Mr Hanson threatened to increase my monthly fee by 60% ($100 increase) because I asked him to tell his employees not to change the schedule I have set for my pool filter to run. He took offense and sent a very nasty, rude, threatening email. BE CAREFUL! I do NOT recommend.

Thank you!! Thank you!!! I called Ready Set Swim to service an algae outbreak I had a few weeks…read moreago. They came out quickly to give the estimate, which was very reasonable.They walked me through the process of treating the algae and gave me tips to help prevent it in the future. The pool was crystal clear within days. I was amazed by their service. They now have a long-term customer. Thank you again.

I hired Aqua Luxe to re surface my pool as the pool was built in 1998-ish and it was due. Blake…read morecame out and gave me a quote and a timeline. Once he was hired he stayed on schedule, kept me updated on progress with photos as I was not living in the home yet and was 4 hours away. He worked with my screened in enclosure replacement guy to make sure that everything went smoothly. He even suggested things to do for my pool and kept my pool looking good until I was able to make the final move. I would not hesitate to hire him again or refer him. Great work, Fair pricing, and excellent customer service keeping me informed through out the process. A company that goes above and beyond for sure!

Pools and pool repair are expensive but they don't have to be painful....these guys do great work…read morewith no hassles . They show up and produce results in a timely manner. Hopefully I won't need them for a long time but if you need pool repair they are top notch.

I cannot recommend Justin and Mike at Southern Waters enough!! They came in to pick up our pool…read morebuild when another pool builder had stolen our money and abandoned our job. Not only did they agree to help us (when lots of other companies refused), but they did it at a reasonable cost. We got other quotes but it felt like we were being taken advantage of because we had no other choice - our pool was 80% done at this point so we had to finish it. These guys are honest, KIND and superheroes in our book!! They fixed numerous issues that our original guy left us with and the final result looks AMAZING!! A million thank you's to Southern Waters - I'd give 10 stars if I could!!!