I am posting about my negative experience with Cheryl Pierce of Pepper Creek Equine Center because…read moreI feel it is important for others to know what has happened during the past month.
I moved my two horses to Pepper Creek on October 28th, but quickly realized the commute from work with traffic was just too much for me to handle daily.
Since the contract I had signed required a 30-day written notice to vacate (in order to have the deposit refunded), I emailed and mailed my 30-day notice to Cheryl on November 5th. My friend, who had been a boarder there for a couple years, also gave her notice that day - we had both decided to find a place closer to our homes where our horses could all live together.
On November 7th, I texted Cheryl and confirmed with her that she had received my notice. Less than 20 minutes later, all the boarders of Pepper Creek were informed that they will now be locking the gates at 8pm, so everyone needs to be off the property by then. This affected both my friend and I because we were the only two boarders there past 6pm every night.
That same night my horses were out of water. When my friend had arrived, one of my horses was down. While my friend was filling the buckets, my other horse immediately started drinking. Later that evening, he had stopped eating hay and was also lying down. I was concerned about possible impaction colic due to dehydration, so at 7:45pm I called Cheryl. I was very surprised by how the conversation went because she told me that the horses were not out of water and that they had looked fine at the time of feeding. I was also told that I was not going to be able to stay past 8pm to make sure my down horse was alright. After some arguing, I was told that I could stay but that the gates would still be locked at 8pm and that I would need to text her what time I would need to be let out. I have never experienced a situation like this before, where I had to argue in order to be allowed to stay with my horse and assess what could have been a life-threatening situation. Moments later I encountered Cheryl at the office, where I was told that I had no reason to be in there, even though I was grabbing my friend's refrigerated Banamine. Then I was told that it did not belong in the refrigerator, despite that being where it had been located for months. I proceeded to give my horse the Banamine and left shortly after 8pm, hoping that my horse was going to be okay.
The following day, November 8th, I received a 3-day eviction notice by email, stating that I had until 8pm on Sunday, November 11th to vacate the premises. My friend received the same eviction notice. It also stated that all refunds were going to be mailed. This is also the same day that several cameras were installed around the property.
By Sunday, I had managed to find a place for my horses to temporarily be boarded. I moved out well before 8pm to avoid any further issues.
Since then, I still have not received any refund. After my first email inquiring about when I would be receiving my $1143.33, which would be my $700 deposit and the remaining 19 days of November board, I was simply told that it had been "sent to the bookkeeper for processing." I received this response from her on November 15th. Since then, there has been no response from her after two more attempts.
This has caused me great financial hardship. I haven't been able to pay bills, have no money for a vet or my deposit for the new barn, and had to move with no money for these unexpected moving expenses. Luckily, I was able to find someplace where I was allowed to pay my 3 weeks of board a week after moving in.
This has also caused myself as well as my horses a lot of stress. Because my horses had to be moved again, so suddenly, to a temporary situation where they have been receiving completely different hay on a different feeding schedule, they both are now having loose stools.
I have never left a barn on bad terms, and am truly shocked by what I have had to deal with this past month. I won't mention what my friend has had to deal with during all of this. I can only hope that I will be able to recover the money owed to me.