Therapy on my shoulder. I have arthritis in both of them. The therapist does a good job and it only…read moretakes an hour or a little less to get things done! Diana is a very nice and friendly lady to deal with also. The young therapist that takes care of me is also nice and seems to like his job. The ladies at the front desk are very cordial and always say "hello":when I walk in. I do hope my therapy will help out with taking away some of my shoulder pain. Of course, I can never get rid of arthritis, but I think the therapy will help tremendously with problem.

This is yet another story of how the front desk of any facility can make or break their reputation…read more Bear with me. I was a past patient at this facility in Hemet for physical therapy after TWO knee replacements, in 2017 and 2021, both cash pay with excellent Physical Therapists and front office staff. Wow, things have really changed here. I called July 29, Aug. 7, Aug. 8, Aug. 15 with questions to see a therapist again, cash pay. Office staff at this specific office instructed me twice to leave a voicemail for the office manager (?). I never received a response. I went to the office today in person and explained my situation, including how I never heard back from Ms. Sprinkles. The receptionist told me she does not come into the office. I stated that I didn't mind that, but I never received a call back to answer my questions, etc. She repeated herself and stated, "I SAID......! Do you want me to make you an appt.?" I said I was confused about the lack of a call back and what it had to do with her not physically being in the office. She repeated herself again, getting a little more annoyed at having to do that. I asked what Ms. Sprinkles not being there in person had to do with responding to my voicemail, for the third time and whether she no longer worked for the company. She said she doesn't ever respond to voicemails because she is not physically there. I asked why I was instructed to leave those messages then. She stated, "Do you WANT to make an appt.?" Didn't ask if she could answer questions about the office or therapists. Nothing. Just said, "I am just the receptionist." So, her only job is to sit at the front desk, answer the phone and make appts.? Wow, that is some customer service! I said it seemed like the office didn't want my business. No response. So, I'm going elsewhere and would be remiss if I didn't share this fall from grace. So sad.