All the recent reviews are petty and inconsiderate of a business. They use rhetoric about the name "express wash" not being fast but complain they aren't getting their car scrubbed or power washed. You can't have both. Someone said there was a pole missing and a curb that was in a bad blind spot, it seems they've fixed that within the month that review went up. The staff is friendly and helped with offering a monthly plan giving me good information. My car is super clean, I went with the #1 top wash and I'm super happy with my car wash for the price I paid. If people are so upset about a wash talk to store management! Stop posting these 1 star reviews that prove YOU'RE THE PROBLEM!!!! read more

Showing them some love! I obviously come here quite a bit so I must like it enough. The difference from this place to others is the vacuums. When they're working. read more

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I love the monthly pass, it's perfect !! They are spread out throughout town so they are easy to find

To poorly mis-quote Judith Viorst "It has been a terrible, horrible, no good, very bad...{car wash experience}." (from "Alexander and the Terrible, Horrible, No Good, Very Bad Day") All jokes aside this is turning into the worst car wash in town. First if you arent a member you have to wait in a line that was 8 cars deep and slow as F. The car wash itself is not great the car is still dirty, bugs and not dry. This used to be my go to but this will be my last time here. read more

Surf Thru Express Car Wash - Car Wash Near Me - Clovis, California

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Beware of the car wash entrance. My wife rubbed her front tire on the curb which has been done many times by other customers due to the black curb (see pictures below) large piece of sharp metal sticking out from a cut-off pole ripped her new tire on the side, and went completely flat. reported to the workers stated they would contact management to see what they could do was contacted back by management. They stated that my wife went up on the curb It was her fault and they would not be helping in any way this is completely unacceptable. My pictures clearly show the cement missing from the curb with the sharp protruding metal sticking out you would. Think something is clearly their fault they would take responsibility for the lack of maintenance on their property. read more

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In Clovis off Herndon is Surf Thru Express location in Clovis California. There are numerous locations within the area. You have the option to purchase your car wash membership online or in person. The car wash is signed throughout the area. It's located next to a CVS Pharmacy. There is plenty of spots to park your clean your car thoroughly. The prices are on point for its value. The staff are very knowledgeable and listen to the customers needs. I asked the staff to power wash the vehicle front and back and they kindly did the service. Yes, I would highly return to Surf Thru Express for my vehicle car wash needs. read more

Surf Thru Express Car Wash - Car Wash Near Me - Clovis, California

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Fixed a glitch that mistakenly renewed my monthly membership quickly and asked if there was anything else they could do Appreciate good customer service read more

Wow, I truly don't get all the hate for this car wash. This location is super convenient and every time I roll through the service is fast and friendly. The grounds here are always clean when I pull in to vacuum my car and who doesn't love the enticing smells coming from their next door neighbor, El Pollo Loco?! This is a 100% a drive-thru & self-serve car wash. Meaning you'll need to wipe down your car, vacuum, and clean the interior. Car washes here run about $15 each visit, but I highly recommend getting the membership. The membership is only $20 a month for unlimited car washes. So I'll pop in here about three to four times a month for a quick hose down. What can I say, it's dusty out here in the Central Valley. Easy access, fair pricing, and free El Pollo Loco smells? Count me in! read more

I went here yesterday for a wash. Paid for the service and entered via the drive through. Midway through the wash my tire pressure monitor lit up. Pulled in to stall near vacuum bay. Driver side front tire was completely flat. The guard rail had ripped my tire stem off. I filed an incident report and was told that the manager would contact me. Manager never called. I called and they said the report was denied. Said video showed previous damage. Tires are brand new. Four hundred miles of use in town. There is no prior damage. I'm furious! I will not be returning here. I will be seeking compensation for damage to car and replacing my tire. Steer clear of this establishment. They will not be honest with you. Manager does not exist. read more

Not as good as other carwashes I've been to in the area. -The vacuums weren't as powerful -Prices have gone up -No longer 2 people pre-washing and scrubbing the bugs off bumper/windows, just 1 person that sometimes sprays my car before going in -Now 2 lanes are for members, making me wait even longer before I can get a carwash, for that reason alone, I won't be returning. I don't want to talk to the cashier, I just want to scan my card and get in and out. But now with recent changes, that can't happen. read more

Went here over the weekend for a car wash. I paid for the second highest wash and expected what I paid for. My car excited the tunnel still dripping wet and with soap on it. The wash I paid for was supposed to include amorall on the totes but none was applied. Terrible wash for what I paid for. read more

$11 for the CHEAPEST wash and they don't scrub your car or anything. a guy sprays the smallest amount of soap on your car before you go through the wash.... at that point scrub it. I pay less at ride and shine for a better wash. car still dirty on the outside like i didn't just wash it. read more

SMH! Can't even scrub the bugs and dirt with the brush. Still dirty...Never Again!! Don't get me started on how slow these people are grrrrr!! read more

Surf Thru Express Car Wash - They don't even scrub your car anymore. SMH!!! Wow!!! $18 car still looks dirty...Never again! - Car Wash Near Me - Clovis, California

If you cancel your membership on the day it expires, you will be fully charged for the next month. There is nothing they can do apparently on refunding your money so use the car wash system anyway. Customer service was hard to get ahold of. Emailing & calling they never got back until I reached out and left another voicemail along with 3 more emails. Just a heads up that they stand firm on refunding, it has to be a system problem for a refund. No accommodations whatsoever, pretty disappointing but will never spend money there again. Don't get reeled into their promotions, & if you do make sure to cancel the day before it expires. read more

Terrible customer service experience. Cancelled membership exactly 1 month after expiration & they still charged. Called to tell them, left a voicemail, emailed twice, no answer. Decided not to use the service despite being charged so they can see that I was not trying to take advantage. Finally, over a month later they conveniently called back. Refused to refund. Didn't care we didn't use the service. Refused to even give us an actual month of use as a curtesy for not using the service. read more

This is just a basic car wash. I've done every level and they basically all end up with the same outcome despite the difference in price. My main issue is the fact that they have two lines for members that are hardly used , while non members have to wait in a single line and wait for a person to manually take a card and charge them. Just seems impractical to not open up all 3 lines on days where the traffic is slow but especially on days where it's busy! I understand that being a member has its perks but when you're waiting in one line for 20 minutes and someone just gets to pull up and go, it gets frustrating. I'll be heading to red carpet from now on where they actually scrub your car before you enter. Hopefully Surf Thru will actually listen to the consistent complaints that all these reviewers leave. read more

I keep hoping another car wash will open up close to us so I can stop going to surf thru! I went today, my car was very dirty from the rain, I couldn't see out my back window except where the windshield wiper had run. And after I went through Surf thru? Still looked the same! Still couldn't see through the back windshield! They don't scrub your car anymore because they spray it instead which does nothing! When you first go through the very first "scrubber" on the right just spins, it doesn't move nor does it even come close to your car! And of course this is after you try to get scanned to get in which never works! read more

It is unfortunate I am not able to give a 5 star review. I have been coming to this car wash location with four different vehicles at least twice a month, sometimes I'm here weekly. I have never had problems until last week, I took one of my vehicles through that has no pre-existing damage & after driving through I found that the key cover on the driver door handle was ripped off by the washing equipment in Surf thru car wash. When I submitted a claim for the damage it was declined . Their statement was " your claim has been declined due to pre-exciting damage" I know when I paid and entered the car wash there was no pre-exciting damage and they would find that true if they were to review footage at the pay station. Their suggestion to us the customer was to file a claim with our insurance, sure just push us off that's their solution. The worst part was they at the cooperate office who review the claim are not even the ones to contact the customer they make the manager of the location be the messenger. I will never return to this location or any Surf thru car wash. The discourtesy I got from them in regards to my claim is uncalled for. Enter this car wash or any surf thru express car wash at your own risk. Please note before writing this review i have cooperate 48 hours to reply to a contact msg i sent through their website. I have yet to be contacted. read more

Surf Thru Express Car Wash - Damage: missing key cover drive side door - Car Wash Near Me - Clovis, California

PROS : They are always fast and efficient. I love their condiments like their free air refresher, wipes and bags. CONS : There's a time that I notice my car didnt get tire shine. Tire shine was included in my package. After a few times, my tire didnt get the treatment so I finally ask if they change the package. The lady that I talk to, she check my account and someone turn off tire shine on my account. I was a bit upset for their mistakes. Other than that I still think they deserve a 5 star. It would have been nice if they have a screen to show what is today's treatment so you know what you're getting before getting in line to wash your car. read more

Surf Thru Express Car Wash - Rinse time! - Car Wash Near Me - Clovis, California

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Make sure they give you the correct wash... paid for an upgraded wash and they provided the cheaper one. Went through again and they messed it up again. No refund policy and good luck getting ahold of their corporate... what a joke. read more

We just needed a quick rinse and access to the vacuums and power dusters from the wash so we opted for the cheapest option. Our first run through they forgot to power wash the top of our vehicle because we didn't want our ski racks damages, but they were able to let us through again and power washed it the second time with no problem, really appreciated this customer service! Spent our time vacuuming and dusting ourselves and left with a very clean car! read more

Paid $18 for "Epic Wash". It was anything but. Guy "sprayed" stuff on car before I went through. No brushing of any kind. Car came out looking like someone sprayed it with a yard hose. No dirt came off. It looked awful. Epic Wash comes with tire and wheel cleaning....allegedly. Wheels were still dirty and tires looked like nothing had been put on them. Total waste of time and money. Highly recommend avoiding Surf Thru altogether if not at least the Herndon/Sunnyside location in Clovis. read more

Unfortunately, there is now one attendant instead of two. The attendant no longer pre-scrubs using a hand brush like their competitor who has two attendants. All the attendant does is squirt soap on the driver's side. read more

I had limited time yesterday with a busy schedule, so I stopped by for a wash of my truck. New payment system in place, so had to wait for attendant. She wasn't friendly, the cheapest wash was $11 and when I finally got to my final stop I noticed bird crap and soap residue on the entire surface of my truck. This place used to have great customer service, a great wash at a fair price. I won't be returning to use their services any time soon. Extremely disappointed!!!! read more

This is the worst car wash I have recieved. I paid $25 for there best wash. My car was still filthy dirty when It came out of the wash. The staff told me that there was nothing that they could do. They no longer scrub the cars and they will not issue a refund. read more

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On a busy Saturday afternoon with plenty employees to help with getting the vehicles moved through the wash line makes the washing experience better and good service. Saving water is the main issue that I take my vehicle here and good for the environment since the water is recycled. read more

Surf Thru Express Car Wash - Busy Saturday afternoon entrance. - Car Wash Near Me - Clovis, California

I waited in line, in the cashier line. The worker was masked and kind. SamHunt is dirty! I paid for the #3 and also bought a cinnamon apple air freshener for $1. I went around and a worker directed me and went through and got cleaned while also wiping up the inside dusty. I went out and around and had to wait for a vacuum parking stall. Got to one and vacuumed the inside. Good service and SamHunt is clean. This is just the first time I went and had to wait to get cleaned. Glad it got done. Good service and clean SamHunt. read more

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This car wash was amazing a year ago but now the machine is often broken and for some reason they stopped scrubbing our cars when it's broken. My car had so much buildup on the rooftop that it had to get some special treatment at the next place. I'm not sure why they stopped doing a great job but Ride and Shine on Shaw & Fowler scrubbed my roof till it looked nice again! read more

I'm over this place it's constantly horrible and over priced. It should be a $1 car wash for the quality. They don't even have people scrubbing the cars before they go through the wash anymore, they just spray it. These pics are after the wash. Go to the one on Shaw. read more

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Way too slow. They have two out of three lanes closed for members only nobody is in them and they're eight cars deep in the cashier lane. Taking like five minutes per car to ring them up. The whole point is to get through quickly. Somebody needs to reevaluate this business model. read more

If you own an SUV with a spare tire carrier....I have a Jeep Wrangler.... Do not go here. They will not clean your vehicle. I have been a customer since the day they opened and in the last couple months, they have programmed the wash so none of the brushes touch my vehicle. I asked a couple times and they let the brushes work, but I was told by the manager that SUV's with spare tire carriers will not get a complete wash because they damage their equipment. I spoke to two there membership wash companies in town and both said they do not have that policy. I asked how I was going to get my Jeep washed at surf thru and was told by someone who claimed they were the manager that I probably would not. I said "I've been paying $29.99 month for several years and now they won't clean my vehicle?" He said..."Not any more". On another note.....their tire shine equipment hasn't worked for a while...don't pay extra for it. Wow...just wow. Avoid this place if you have a full size SUV. They don't want your business. read more

Absolute crap. I've managed a mediocre express car wash, Quicky on Los Osos Valley Road, and this Surf Thru location suffers very similar issues. 1995, GMC Tahoe 1500, stock Ultimate Wash, $14.00 1. Tire Shine is not working or not maintained 2. Dryer is weak 3. Vacuum nozzle severely plugged. 4. Vacuum suction over all is very weak. Possibly past due to clean out the main filters. I politely let the attendant know what happened. I simply will submit this review, and not return. There are several other Expess Car Washes in this area. read more

First time I have ever taken my car to the car wash and it will be the last time unless I am desperate. Cleaned the top, and sides. Not the bottom. Left water on my car. The vacuum hoses are good for major spots, but not harder to reach spots. I clean my car better at home. Just my opinion. read more

Had 3 car wash memberships. Production car, for convenience to get your car wash quickly, thats the only reliable thing. Had my Mercedes membership for the longest. Had the platinum wash, down graded to the epic wash. Their wheel brushes scratches your vehicle. Just downgraded and didn't complain, just took cared of it myself, polished it, still visible surface scratches. Lived with it. Other vehicle is the kids pup pup, no big deal, it washed the vehicle good enough. Biggest mistake, added my brand new truck to the memberships. Literally my first wash was at surfthru, however I noticed some nicks on wheel moldings, no big deal. I can live with that, through span of 3 months. My last wash was very disappointing, scratched the heck out of all my wheel moldings. Truck is too new to look rough up. File claim damage at night with a supervisor when it was in the evening (dark), not sure his photos would show it, so he told me to come back in the morning to show the manager zee, took time to stop in the morning. Got there, another assist me, told him i was here to see the manager zee, the supervisor went back for about 10mins, came back and the supervisor informed me since the damage claim is already done, theirs not a need for the manager. Even after I asked for him by name. The manager zee didn't come out to address anything. So i left, since it was not convenient for the manager. waited 2 weeks and didn't hear back from anyone. So I followed up with online inquiry, amazing i the manager zee called same day and told me my damage claim is being denied. Said there's no way his brushes damages vehicle, didn't know he was a damage expert? Made an another inquiry online, no one ever reached out to me in regards. Shows how much they value their customers. Seems like, they only want your money. Bottom line cancelled all 3 of my memberships(member since 2015). To their manager zee who is the face of the company, its not just about talking to customers when everything is ok, asking how the wash is. It's also about taking care of your customers concerns professionally when theres an issue and working with them to resolve it. Should have at least ask to bring my vehicle back to address it in person before making his determination base off photos taken at night. Good luck to the ppl who still take their vehicles there. I've posted some pictures, keep in mind, I've only driven it to work and back. Trucks never even made it to the mountains or will it ever see off road action. I don't like giving one stars. But this is a definite 1 with being the lowest i can give. Never had to file a damage claim, but if you do, good luck. read more

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Just left surf through car wash in Clovis and it literally looks like I stayed home and sprayed my car with a water hose and didn't dry it. The vacuums aren't working but they neglected to tell all of the people that drove through and paid their money. When I walked up to somebody and told them the situation they said oh I know! No offer of we will credit you and you can come back or I'm sorry... Just I know that our stuff doesn't work. Too bad so sad! read more

Surf Thru Express Car Wash - My entire truck looks like this.. - Car Wash Near Me - Clovis, California

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Paid for their best car wash. And they could not even clean bug marks on my windshield. When complained "Annabel " rather than showing any concern mentioned its our policy. I was in rush and there was a long line. I did not had time to keep doing this again and again. Horrible customer service. The Manager could not provide any solution just was smiling like its funny. read more

Surf Thru Express Car Wash - Bug marks - Car Wash Near Me - Clovis, California

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I was in that neighborhood so I decided to stop in for wash instead of driving across town to my regular wash, worst decision ever not only was I charged $14 for a basic wash but the one attendant working gave me a attitude when I asked to have my car sprayed with the bug remover spray because my windshield was covered, he also said it had just ran out or had very little left even though I just watched him completely spray down the car in front of me, when the wash was done it was still dirt and now wet also, won't be going back there again !! read more

Writing a review of a substandard business isn't difficult. What's difficult, is writing a review that includes everything wrong with a business that's no longer customer oriented... If I could give ZERO stars, I would. I have been frequenting this Herndon Avenue car wash since the day after it opened. Like many, its not that great, but its a car wash so you can't really expect much except that your car should be cleaner than it was before you got there. That said, after my experience last week, I will NEVER go back to this place. EVER. What I experienced was completely unacceptable. The car washing dude did the usual half baked job squirting the sudsy stuff on my grill and windshield and off I went. In the middle of the wash, the overhead roller brushes were not working. The result was a vehicle that was as dirty on the hood, glass and top as it was before I entered the wash. I parked my truck and went to the attendant to ask why they weren't working. He told me my was my truck was too tall for the brushes and he chose to shut them off. I told him I had NEVER had that happen before. When I found out it was his choice to turn them off, I told him I didn't appreciate him doing that and he should have come to me to ask me about it, rather than making an arbitrary decision... I went to seek a refund the gal at the pay station, who told me they cannot offer a refund. I was told they don't offer a coupon for a future free wash either. As I was pressed for time, I opted to not drive back through for a second wash. Really though, what would be the point if the dude wasn't gonna let the brushes wash the top of the truck... On my way back to my vehicle, I encountered the on duty supervisor, a kid in his twenties with a bit of an attitude. He and I had a lengthy discussion regarding the experience. He was very defensive, stating at one point (very inappropriately), I could've driven my truck through for another wash in the time took having this discussion. This young guy clearly has no idea what customer service is, nor did he care. I'll skip the specifics, but I doubt he will learn from his encounter with me. Sadly, that seems the way of the youth in today's workforce... The car wash prices here have been steadily increasing and the quality of the service has been steadily decreasing. Customer service ranks very low at this place, illustrated by EACH OF THE THREE employees I encountered during my visit. This $13 car wash was a complete waste of money, not to mention my time. I'd recommend everyone find a different place to get your car washed. You'll be happy you did. read more

vending machines steal your money and staff isn't available to help. also car wash was subpar

I don't think they give the service they once did by not having someone do the pre-scrub on the windshield and mirrors. I asked the kid why they weren't doing that anymore and he said....."new policy"! I am here on a Saturday morning and there are 4 cars in the vacume area! Usually it's packed! Might want to reconsider that "new policy"! read more