I was looking to make a purchase from the company for my mothers birthday as her main hobby is Sugarcraft and cup cake baking.
At first glance the website seemed very simple in design and failed to provide a company registration number and VAT registration number. I always conduct check on these as I have to for the company I work for when we are making an on line purchase. Further to this the payment system of the website is not one I am familiar or happy to use. A brief googling on the payment system returned results from people stating how insecure said system is.
I then decided to email the company and ask them to provide details of their Company registration number, VAT number and explained that due to the basic layout and lack of these details I was worried about ordering from the company. I also highlighted the bad reviews found on line for their payment method and asked them to provide an alternative such as sage pay, google checkout, BACS, Pay-Pal or 3d secure VISA versign. The company responded to em with an incredibly blunt and rude email as below:
"Have you got nothing else to do. If you are not happy, and if you think that
you are an expert on website, then please don't use our website.
Thank you
Surbiton Sugarcraft
140 Hook Road
Surbiton, London KT6 5BZ
United Kingdom"
I found this to be an incredibly rude Way to respond to a potential customer who is asking for their mind to be put at rest regarding validity of a website. Especially in this day and age of potential on line fraud. I would massively recommend AVOIDING THIS COMPANY. They have next to no manners or respect for a potential customer.
I am afraid I cannot comment on quality of delivery or goods ordered as this lack of respect and manners completely put me off ever ordering from them and convinced me to write this review warning other of their lack of professionalism. read more