The old man that works here made inappropriate comments about my body shape multiple times when I…read morebrought in jeans to be altered. We agreed on how the jeans would be altered. He called me to let me know my jeans were ready to be picked up and again commented on my body shape being nice and that I probably don't need the jeans urgently because I must have lots of nice clothes that fit my beautiful shape (wtf?) When I returned to pick them up he did completely the opposite of what I asked and I asked him if I could then show him again how I wanted it done (was still open to working with him). He instead then undid the the threads and threw the jeans at me and told me to go somewhere else. I let his poor wife sitting at the sewing machine know how sleazy her husband is on my way out.

Went to get some clothing tailored here. As I tried the clothing on so that the employee could take…read moremy measurement he became extremely inappropriate, touching my backside and being overall extremely creepy. So disgusting and unprofessional I feel violated. Dirtbag.

Super friendly service. Great work and price Is comparable…read moreto others in the area. Such a pleasure to do business here.

Destroyed my sweater that I wore once. Brought it in for dry cleaning took it home a week or so…read morelater retrieved it from my closet and I see this big hole in it. So I took it back to find out what happened. The owner blamed me and told me I must have a moth in my closet. I was shocked to hear his excuse. I mean this moth must have had a big appetite to eat that much in a week. Now I am wondering if I should call humane society to take care of this moth that is in my closet. Back to the owner of this company. Thank you for destroying my sweater and then charging me for it. I will never recommend you to any one. If I could I would not even give you a star

While the work performed is top notch, I continually find myself frustrated with this business. I…read moredon't find their hours of operation particularly customer friendly - for dropping off on my way to work or picking up after work. In addition, on more than a couple of occasions I have arrived when they should be open, according to their posted times, only to find that they are closed. I will be looking for an alternative dry cleaner.

This is a brand new dry cleaners in Pickering still under some renovations. So it use to be another…read morebusiness who did in house laundering but since closed down. The new owner is great. Good service, honest pricing and good quality. They send the dry cleaning out to be professionally done at a very reasonable price. I think they will be bringing in some machines soon to also offer basic alterations like pants hemming. I'm excited to see the place after renovations are done. I will say, I know the owner and they did the most amazing job cleaning my very gross looking UGGs. I don't even usually care to clean it but I really messed it up this year with the salt and dirty snow. I didn't want to store it with my clean stuff in that condition. Obviously, our winters are extremely long and I've since worn them again, but I know who I'm bringing it to at the end of the season! Parking is a bit tricky depending what time you come but there's always someone leaving so I haven't ever really had to park super far. I've only been here on weekends though. I feel like weekdays it's probably not a problem. Someone else can probably speak more to that. Anyway if you're looking for a reliable dry cleaners, I definitely recommend this place.

Very friendly and helpful. Needed a last minute hem on some pants for a wedding the following day,…read moreand they were kind enough to ensure job was done in time.

Efficient, prompt and very friendly service! Aside from regular dry cleaning, they also look after…read moredelicate materials and apparel that require special attention such as UGG boots, wedding dresses, winter jackets, etc. In house, they offer an array of repairs and alterations services if your clothes are damaged, suits and dresses don't fit right, etc. Mary does a great job! She's quick and I can't even tell where the hole in my sweater use to be! They seem to have a huge number of regulars that always look happy visiting the dry cleaners. I'd definitely come here if you're looking for professional dry cleaning/alterations services!

I called this store to get a price quote on hemming a pants, and i guess because she speaks very…read morelittle English she abruptly hang up on me. I assumed the line dropped by accident, so i called back three times from the same phone, and she did not answer! I would not recommend anyone using this person, terrible attitude! Dr.M.B

I work in the airline industry as a flight attendant. I have been bringing my uniform in to this…read moreplace since Christ rode a tricycle and never had any problems! Pretty sure people only post here when they want to complain, but I'll be the exception. I've never had a problem! As an FA if only a hair is out of place, you get written up and possibly put off-shift, much less having a stain on your uni! I highly recommend this guy. I find his service top notch!

My husband took 2 suits & 2 white shirts to launder & when he picked them up & paid $41.00 for this…read moreservice he comes to find out when he got home that both shirts had stains! Primally 1 of them had a massive stain even after laundered! I brought the shirts in with my receipt & asked the owner for my money back since he clearly didn't clean it! He refused & told me he didn't know who I was, but in fact I've been his customer for years! I even slid off my mask from a safe distance! He asked me to ask my husband because apparently he told my husband the stain might not come out, but when I asked my husband he said that guy didn't even ask him anything just gave him a receipt for the cost & to pick them up! He should have called us & told us about this stain instead of going ahead to try to clean it which I really don't think he did especially when he said to me "this shirt was full of shit" who speaks like that to another person nevermind a customer. He probably spilled his coffee on it since it looked like coffee because we never saw any stains when my husband dropped it off! not only are these shirts unwearable, but I also paid to get them laundered which they weren't so clearly this guy is in it for money & no customer service skills at all! who by the way was wearing one of his own homemade mask with his nose exposed I may add! Not safe covid-19 protocol! Everyone knows we have to cover our nose!

I rarely leave reviews, but I feel strongly compelled to write this one so other customers don't…read morewalk into the same situation I did. My experience at Cindy's Alterations was frustrating, confusing, and left me feeling taken advantage of due to a complete lack of transparency and communication. From the moment I walked in, there was no clear discussion of pricing. I brought in an item expecting a straightforward alteration, but instead of explaining options and costs upfront, additional services were suggested in a casual way that made them sound minor and necessary. At no point was I given a clear breakdown of what those services would cost, nor was I asked to formally agree to a final price. As someone without experience in tailoring or alterations, I relied on the professional to explain what was being done and what it would cost. That didn't happen. There was no estimate, no written quote, and no verbal confirmation of price before the work was started. I wasn't told, "This will cost X," or even given a range. I was simply guided along as if everything being suggested was standard and reasonable. When I returned to pick up the item, I was shocked by the final bill. The price was far higher than expected, especially considering I was never informed of the cost beforehand. At that point, you're essentially stuck-- the work is already done, and you're pressured into paying a price you never knowingly agreed to. That is not how ethical customer service works. What made this experience worse was the attitude when I expressed confusion about the cost. Instead of acknowledging the lack of communication or explaining the charges clearly, I was made to feel as though I should have known better. That's not fair to customers, especially those who don't regularly use alteration services and trust the business to be honest and upfront. A reputable business should always explain pricing clearly before performing any work. Customers should not have to ask repeatedly or guess what something might cost. Transparency is basic customer service, and unfortunately, it was completely missing here. This review isn't about the quality of the stitching--it's about the experience. Even if the work itself is acceptable, that doesn't excuse unclear pricing practices or putting customers in uncomfortable positions where they feel pressured to pay unexpected charges. I would strongly warn anyone considering Cindy's Alterations.

I will definitely be coming back in the future! She altered my wedding dress perfectly and had…read moreawesome suggestions. She's super friendly and made me feel very comfortable. Her pricing is also amazing!