1. SuperNova House Cleaning Service

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St. Charles, IL

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SuperNova House Cleaning Service

5.0 (1 review)
Closed • Closed

Services - SuperNova House Cleaning Service

Deep cleaning

Maid services

Move-in or move-out cleaning

SuperNova House Cleaning Service Photos

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3 years ago

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Raccoon Cleaning Services - logo Racoon Cleaning

Raccoon Cleaning Services

(146 reviews)

Team #7 did a great job! I hired them to a standard cleaning and I am happy with the results. They…read morearrived on time and finished within the estimated window. What took them 2 hours would have taken me half a day so it was definitely worth the value. Scheduling was easy and I received a confirmation text the night before. Tip: Make sure to read the comparison guide between the Standard and Deep cleaning to ensure that you are picking the right service for your needs.

Hopefully I can find a better cleaning service because this company is terrible…read more They came an our late and left half hour early, but expected me to pay the full two hours and didn't want to make up for it. They've also consistently left early when they could have finished cleaning. They skipped an entire bathroom, and the employees tried to make me feel bad when they came back because they got yelled at for not doing their job. They also got upset when I had to reschedule due to a work emergency. When i tried to reschedule, they never responded, so I didn't get cleaning service that month. One of the women cleaned the range over the stove and ended up removing the paint and permanently damaging it. I even told them to stop coming because of the issues I've and and she just said I'll pass it in to our supervisor and figure out what happened but they never contacted me about it again. Please find a better service because this one will cause damage to your property or won't clean properly.

Jodi's Cleaning Service

Jodi's Cleaning Service

(8 reviews)

A friend used Jodi's cleaning service, she had never come over to visit while the girls were…read morecleaning and boy am I glad I did. The owner of this cleaning service came over and yelled at a poor girl for getting a sip of water! She told her boss she was dizzy, the owner proceeded to tell her she needed to eat in the car between houses! I talked with one of the girls and she said they are not allowed to drink water, must eat between homes, not wash their hands at the home they are cleaning! They are not given gloves, mask just the cleaning supplies. Then she tells me they think their tips are being stolen we were shocked. The next few weeks these poor girls told me they don't get breaks or a lunch! The first girl I talked to I hadn't seen so I asked what happened and learned this owner fired the girl for something someone else broke in a client's home. We kept track of the tips we gave the girls they never got them! This owner is terrible I wouldn't wish her on my worst enemy!! Shame on you Jodi for taking advantage and abusing those poor girls may every thing you have done to them fall on your head you evil woman shame on you!

We had an awful experience with the owner, Jodi. She showed up to give us a quote and didn't take…read moreher shoes off. She proceeded to go through my home and evaluate every room. We wanted to hire her to do a deep clean and then clean the whole house every week. She gave us a quote, which we thought was high for the weekly clean and negotiated it down a bit. The deep clean went well, although, it took a bit long as the girls were just getting to know our house, the layout etc. (My husband and I have learned from having paid professional housekeepers for the past 20 years, that the first couple of cleanings take longer than usual.) Jodi sends her girls back the following week, and when they show up...they have a list of a very limited amount of rooms that they will clean every week AT the SAME pay that Jodi quoted us for the ENTIRE house! What! My husband calls her for an explanation. Jodi told my husband very curtly that this was nonnegotiable. He explained the amount of time that we know our house takes to clean from experience, and understands that it will take the girls a few cleanings to get their routine down. BTW: My husband and I are both neat freaks, our house isn't that dirty, and we only have two 5 pound Yorkies. We have the normal/typical amount of dust/dirt from normal daily living, and we tidy up constantly. Our house cleaning didn't even require making beds or picking up any clutter etc. So, the phone call about this matter did not go well. She called my husband a liar (because we had to do additional detailed work after the "deep clean"). She was snotty, condescending, and unprofessional on the phone. She told us that she cleans hundreds of houses per week (which can't be true, because one of the girls that helped with the "deep clean" told me that Jodi only has four house keepers currently). She continued to say that if we wanted our whole house cleaned every week, she would have to charge us an additional $175! We were already paying her $325, which we thought was high, but wanted the detailed work that she promised. I don't understand how a person who is supposed to be very knowledgeable about cleaning homes can give an exact quote after a thorough inspection of every room in my home, and then increase her price without notice. After being completely insulted, and then duped, we promptly fired her service. I highly recommend that you do not waste any time with Jodi's Cleaning Service.

SuperNova House Cleaning Service - homecleaning - Updated November 2026

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