I was not impressed with the customer service here. The Pedi chairs were horrible. Pedi itself was fine. I wouldn't recommend

I went here yesterday for the first time to get a pedicure. Today, my feet don't even look nice. The nails are not straight, and I even asked the technician to redo them. I didn't realize before I went to the shop that there was an extra $5 charge for removing callouses. I should have skipped it. She was so busy looking around the salon and talking to other technicians, that she didn't notice that she scraped my feet raw in 2 spots. The inside of my heel is pink and tender, and the top of my big toe was scraped so much that today it is oozing puss. Never going back! read more

The salon itself could use an update, but the staff is very friendly. I would say you definitely get your bang for your buck here. With the basic mani-pedi, I got a decent foot and hand massage and a moisturizing wax hand dip. I've paid more for less before! read more

I'd say my experience here was so-so. I was scoping it out as a possibility for my wedding party.....it wasn't a bad experience, but I will likely not be returning. I could barely understand the person I was with, and ended up not getting the type of manicure I wanted. But, the worker was very nice, as was the manager. He salon it's self has no charm and felt a bit run down to me.... So, all in all, an ok place and experience. read more

I went in on a sunday evening for a gel manicure, the woman i saw that night did not do a good job, cuticles were shaggy, shape was uneven and the paint job was not worth ANY money. HOWEVER! I called in the next day because my 30 dollar polish already began chipping (the gel that is supposed to last 2 weeks) and the woman i saw was AMAZING! She fixed me up nice and quick and I love them. My advice for this salon, its not the salon that is bad, just a few bad seeds working there. The older generation of employees are careful and attentive, I really appreciated the fix. I will be going back every 2 weeks, I will just be more demanding of proper service. read more

I've been here several times, and I just can't figure out why I go back (probably because it's close to my house). Got a mani/pedi. I was asked if I wanted the calluses removed, and I said sure. She said it would be $5 more. I said no, and asked if they still scrubbed my feet with a pumice stone, and she said no. What the hell is the point of the pedicure?! The tech wasn't paying much attention when buffing my toe nails and was instead buffing the skin on my toe - I had to point it out to her and I now have a lovely burn mark there. The mani was just as bad. She told me that I wouldn't get the "free" paraffin wax on my hands because my cuticles were bad? I was confused and just said OK. She was wearing rubber glove when massaging my hands (which I totally get), but she didn't apply the lotion liberally at all - just a small drop so it was literally just rubber gloves going across my hands and arms for the duration of the massage - did not feel good. I asked for a glitter coat on top of the color I picked out - and she clearly didn't know how to apply glitter so that it distributed evenly and looked uniform on all the nails. I have NO idea why but she applied 3 top coats, which caused my polish to completely come off the night that I got the mani. It was way too thick and each nail came off in a perfectly uniform chunk because of this. I thought about going back to get it fixed the next day, but it's not worth my time. This is the worst $50 that I've probably ever spent. They need to get it together. Oh, and they should probably post that you need to tip in cash. The woman next to me didn't have cash and her nail tech was rather mad that she didn't get a tip. This place is just terrible. read more

I live close to this nail salon so thought I would try it. I had a pedicure and manicure at this salon in preparation for a wedding. I went on a week night about 8:30 p.m. The salon itself did not appear to be very clean. My manicurist was dressed very casually (old jeans and a casual shirt like what I would wear lounging around at home) and did not have polished nails and in fact her nails were very plain and somewhat dirty - not a good advertisement for a nail salon. She spent at least 10 minutes trying to get me to upgrade to a more expensive pedicure. I repeatedly said "no" and she finally dropped the subject. The manicure and pedicure were decent. However, the experience with the staff was disappointing. The color selection was also fairly limited. I will not return to the salon and am surprised given all the negative feedback that they are still in business. read more

I cannot believe the good reviews here...I guess all it takes is one bad manicurist...and I must have been the "lucky one" to have gotten that one bad person... When I went there on a weekday in June, the salon was busy...so I thought that would be a good sign...plus Yelp had mostly good reviews. I had been to another Roseville nail salon (Tiffany's -near Snelling and Larpenteur) and had a bad experience there --my foot had been sliced (drew blood) during a pedicure there, while my heel was being filed. The "practitioner" there who spoke little English, looked up and asked, "Hurt?" Yeah,of course it hurt...it was bleeding ...Needless to say, I never went back there. I was hoping for a better experience somewhere else. So, I saw the good reviews for Supernails Spa and decided to try it.. Unfortunately this time, during the manicure, one of my cuticles was cut by the manicurist. As a result, I later ended up with paronychia -which is a nail abscess- infection- and very painful. I had to go to urgent care to get it lanced with a needle (to expel the pus) and get an antibiotic, so ultimately it was a pretty costly manicure. Oh, but the rest of the story is that while I was still at Supernails salon, having my "experience" there I looked up and saw one of the employees who had just finished another client walk by..... Oooh...I recognized her...good grief...it was none other than the "foot slicer" (the person I'd had at Tiffany Nail Salon)! Once I saw her, and now with my latest experence with a different technician, I am certainly never going back to Supernails again either. If I had just seen her before I started the appointment with this new person, I would have walked back out the door. The "slicer" may have improved by now (it has been a year since she sliced me at Tiffany's), but I am not going to find out... Supernails Spa must not screen their employees for proper skill or training in their employees...so now, at the very least, it has two horrible technicians (maybe more). Actually, I should have realized there was a problem when the water the technician prepared for the pedicure was way too hot- It was burning hot!.....Altho she did cool it down, it was after she'd a;ready asked me to stick my foot in to burn....I mean......test it...but....hindsight is always 20-20. A decent skilled technician would have known that water was too hot. The "massage chair" was also broken. One side was rough ..not at all relaxing..I had to turn it off - it was painful. Oh- and my polished nails were chipping off only two days after my "Super" Nails experience....I won't be back! They need to change their name to "Shoddynails Spa". One more aggravation..my technician pestered me with up-selling...which I did for one item...not worth it at all...And "pester" is the right word to describe her because even when I said no, she would later ask "you sure?" Add the up-selling to any later doctor bills and you have a pretty costly mani-pedicure. Anyway, if you did happen to be one of the lucky ones who had a decent experience here ( on of those who gave this spa a 4 or 5 star rating)...stay with that techician you had...don't take any chances.....you may get one of the two I had and live to regret it. My rating would be a zero or negative if that was possible...it doesn't deserve even one star. read more

Okay so I just left this nail salon after swearing on several previous occasions that I'd never be back. The only reason I went here is because it's right around the corner from my house and my regular nail salon had a new tech that screwed my nails up so bad, I swore to not return until she was gone. I go in this little hole in the wall place that is so unsanitary that I don't see how they're still in business! I went in to get a fill in and low and behold I got stuck with the very same tech from my original shop that caused me to not go back, except I didn't recognize her until half way through she told me she was the one that did my last nails at my previous shop! I should've walked out then but she had already started. This place is disgusting! I wanted an American manicure, but the tech thought I meant French. After explaining to her the difference in the two, what did I walk away with? A French! After she told me she understood that was NOT what I wanted! Word of advice.. STAY AWAY from this place! Seriously don't understand how they got ANY good reviews.. They don't even have nail brushes and they pumice your feet with a little tiny piece of an emery board.. Worse experience ever! One star is one too many! Not to mention that I wasn't to pleased with the ants crawling up my shoe and me walking out with brand new nails that looked a couple weeks old due to the lack of acrylic used.. Ughhh! read more