DO NOT GO TO THIS LOCATION...go to the other Akhavan, the manager is horrifying!!! I wish I could give this place a 0, but it's not possible here. Although my review is for customer service, it doesn't just reflect that (the food is expired and dated). Our family was visiting Montreal for the weekend to see the sites and had been told by friends to visit Akhavan supermarket while we were there. We're from Iran, so it's always a treat to see other Iranian establishments in Canada. We made the mistake of going to this location for for some kabob...instead of the other one (we traveled for over an hour to get there). There is a rule at the store (which we were unaware of and did not notice the sign) that if you purchase your items, you leave what you've purchased at the front of the store and if you wish to do more shopping, you may then go back in. We didn't know this. After waiting for about an hour for our food to be made (we wandered the store while waiting...this is not an Iranian grocery store...it's the Afghani version), we finally got our order and my mom and her friend went to pay. Once they paid, they decided they also wanted to purchase more items at the store. I noticed a commotion near the back of the store where what I soon realised was the manager yelling at my mother and her friend to get out of the store and doesn't she know the rules of the store. My friends and I were shocked and I asked my mother what happened. She told me the manager, in broken Persian (because he is Afghani) was yelling at her to get out of the store and treating them like theives, because they had not realised to put what they had purchased at the front of the store.
I got very angry and marched back into the store and asked to speak with the manager. I was told the man who I had seen yelling was the manager. I asked him how could he speak to a customer like that, he could have easily mentioned to them of the store rules and the issue would have been done. He yelled at me, "Those are the store rules!" I told him, even if they are, there is no reason to have been so rude and disrespectful. They had a receipt and could have easily proven that they had bought every item in their bag...he yelled "I don't care!" And then like a coward that he was, decided to walk away without any other word or apology! This man thought he was still in the middle east where rude behavior like this from a man to a women can be tolerated. He knew he made a huge mistake and I clearly told him, this isn't Iran, or wherever he is from. Here in Canada, we respect customers and don't tolerate disgusting behaviour like the one he showed towards women (ie. my mom, her friend and myself).
A few of his staff even let me know that this behaviour from him isn't isolated and that he has driven his staff and past customers crazy.
I won't allow his disgusting behaviour to ruin the name of the other Akhavan store, however which we did go to and they were wonderful. Shame on this manager and whoever continues to agree with his sexist behaviour. read more