I had all of the carpets in my 2300sqft home done. Installation was great and went really smoothly.read more

BUYER BEWARE! This company has the WORST customer service I have ever encountered. I purchased…read morecarpet for 2 bedrooms and rubber flooring for my exercise room in early July. Was given two different install dates for each floor type. First install was for the rubber floor which happened without issue. Stan was my installer and he was GREAT. If that was the only installation, my review would be five stars. Installation of the carpet was to happen on 7/28 between 8am - 9am. Received a call at 9am that the installers truck broke down and he'd be here at noon. Noon comes and go without anyone showing up OR an update. Called them around 1pm and they say they found an installer and he's on his way. A crew of two guys show up, do a walk of the rooms & inform us we need to remove everything out of the closet due to the built-in inside the closet. We were told by the estimator/owner when we got a quote we could leave everything on the top rod of the closet, hence why we didn't remove everything. My husband starts pulling everything out of the closet & asking the installer questions about the installation inside the closet. He was frustrated that the plan changed but he's moving clothes out. The installers walk out without a word and never return. We didn't know what was going on so we call the store & they didn't seem to know either. Find out later the installer was "offended" by my husband. For what? No one knows. At this point I am offended by the installers unprofessionalism and disrespect. My husband did not yell, curse, or do anything that should to walk off the job. Gilford's response is they were taking him to a "nice dinner" to talk to him and would work on getting an installer for the following day and they'd call us with an update. They didn't and we ended up having to call them, again. Fast forward to Tuesday. We called around 11am because no update. They tell us an installer will be out "between 12 and 1" after another job. That time comes and goes without an installer or update. Text them for an update: he's finishing up and he's coming today. At 4:00pm when no update or installer shows, I call the office to be met with more rudeness and unprofessionalism. Rob starts yelling, talking over me, told me he doesn't care AND hung up on me. Apparently he didn't like that I'm frustrated with their missed commitments, lack of communication and unprofessionalism. Told me I'm "flipping out". I don't know who wouldn't be frustrated with the situation. Rob doesn't know how to deal with customers or de-escalate situations and made it worse than it already was. Installers show up at 5pm and don't leave until after 10pm. Still have to put everything back and set up beds in order to sleep so we don't go to bed until nearly midnight and I have to work the next day. Why wasn't our installation prioritized for that day since it was missed on the promised day? Why were we put off until the LAST appointment instead of the first? Again, no customer service. I've waited 6 weeks since our installation before writing this review to see if they'd reach out and apologize for their screw up and Rob's disgusting response towards me. Nothing. Not an email or a phone call. When the 2nd set of installers heard the story, they apologized, which I appreciated, but felt it was the owners that should have been making the apology. It was the first time these installers worked for Gilford. Why do they recognize the behavior was unprofessional but not the owners? I have more floors to do but I'll be looking for a company that doesn't berate customers when they want an update on missed appointments. Rob made it clear when he said he "doesn't care". It shows and I'll be giving my money to a company that does care.

I used Dave to purchase my carpet from Area Floors and Colt installed it. We chose the most…read morepremium rubber pad available and have no regrets. Colt did the installation and he was excellent. He showed up on time, worked hard the entire time he was here and cleaned up after himself perfectly. I would recommend anyone shopping for carpet installation to use Pannell Floors. One thing I learned about installation of carpet is that it significantly improves the ability of the installer to stretch the carpet if it sits in your house overnight to acclimate to the temperature and humidity of your home. Not only does this improve the installation, it extends the warranty. You pay extra for this service as it takes his guys two visits to install the carpet vs just showing up and doing it. Colt removed and disposed of the old carpet and padding, then cut the new rubber padding to size, ran a double tack strip so I could run my surround speaker wires under the carpet then cut the carpet to rough size. We then cranked up the heat to around 74 degrees for the night to warm up the carpet so it can stretch better. It looks and feels outstanding. I'll use Dave and Colt when we need the rest of the house done. They are responsive, professional and price competitively. There was very little waste or leftover (which we regret), but it's a testament to how accurate Dave orders to minimize cost of material. I would recommend this rubber padding under any rug or runner vs. what is available to purchase online or through Amazon...even the expensive 1/2" rug pads. The rebound is so much better and easier on your feet, it feels luxurious!

Pannell did a great job! Professional, fast, beautiful work, personable, and competitive with the…read moreother bids I got. Thank you!!

I highly recommend mike and his business, Mike's hardwood floors. I have a large room with new…read moreflooring that had damage after only a few years of use. Mike came over and spent a lot of time with me and helped me fix the problem. He was knowledgeable, very careful and made sure to test an area in my pantry to make sure that the floor looked good. He found a solution that eliminated all of the scratches on our floor and provided a very reasonable price quote to do a screening and cover the floor with a new layer of sealer. I was very impressed by Mike, I found him to be honest and knowledgeable. I would hire him in a heartbeat and highly recommend him!

5-stars for Mike and his crew. I found them on Google reviews - have to leave one. They un-90-fied…read moremy house and made it look modern and fresh. They ripped out carpets and interlinked old with new - once it was done, you couldn't tell the difference. Heads up: Mike is old skool. He'll be there at 715am with his crew ready to go. He's not sending reminders, no fancy un-readable contracts, not there to talk and chum it up - he's there to work and sweat. Can't recommend Mike enough - 5 stars, thank you so much! (Photo with cat to show interlinking old and new - work in progress)

I found Project Floors while searching on Facebook Marketplace for a small piece of flooring to use…read morein my camper van build. Since I only needed a small quantity, I was hoping to find leftover materials from someone's project. That's when I came across Project Floors' post about having remnant pieces available, so I decided to stop by--and I'm so glad I did! From the moment I walked into the store, I could tell this was a special place. The space has a great vibe, with amazing art and aesthetics that reflect a true appreciation for design and quality. To me, that's always a good sign--it shows that the people behind the business genuinely care about their work. Matt was incredibly helpful throughout the entire process. Not only did he help me find the perfect flooring (in a very cool color-way called 'seashell'), but he also gave me valuable tips on how to install it myself. He even went the extra mile by helping me source the necessary tools and materials to get the job done right. Compared to big-box flooring stores, Project Floors offers a truly personal, human experience--something that's becoming rare in today's consumer-driven world. I'll be telling everyone I know about this awesome company. Thanks, Matt!

Matt was very responsive. Sent his floor specialist Joe who was on time, professional and kept my…read morehouse as clean as possible during the hardwood floor refinishing project. My floors were installed in 1999 when the house was built and he did an excellent job. They look brand new. I highly recommend project floors and won't hesitate to hire them again. Pricing was very reasonable and competitive with other quotes we received from other companies.

When we first purchased our 1954 house, I thought I might try to refinish the original oak floors…read moremyself. Watched countless videos until one day I realized, I have no idea what I'm doing and there's no way I'll do this correctly!! So after some Googling and phone calls and house visits, I finally found Andrew - and so glad I did! His care for the work that he does was evident from our first conversation; Andrew is an expert in the artistry of hardwood floors and you can trust him to make your old floors look beautiful and new. Best money I've spent on the house so far. And, he's just a nice person and a delight to have around

Andrew refinished my hardwood floor in the living room and I couldn't be happier with the results…read more He always was quick to respond to my texts, from the estimate up until the completion of the project. The floor looks brand new. He completed the job in the projected time frame and I felt the cost was more than fair. Definitely will be recommending this business

Excellent response and communication. Brittany provided outstanding assistance and thoughtful…read moreguidance that was helpful and appreciated when I picked out flooring. We met at the showroom and she came to my home with samples. Greg did an outstanding job giving me a straightforward assessment of what would be needed to repair the flooring. I got a written estimate right away. Very impressed.

Great job on my bathroom remodel. I would definitely recommend and use them again. Work was done…read morewith care and professionalism.

Olys Construction did a bathroom remodel for me a few months ago, and I was very pleased with the…read morework that Yurii, the owner, did. He is fair, trustworthy, and delivered high-quality results. I highly recommend him for your next home construction or remodeling project

We couldn't be happier with the work that Yurii did for our kitchen. When we replaced our hood…read morevent, we had an opportunity to actually put in a backsplash that we liked. We picked out our tile from the new Floor & Decor in Tualatin, and then went on Yelp to find an installer. Yurii and his son from Olys Construction came the same day I reached out for the quote, and both were very friendly and personable, and gave me a fair price on the spot (that was significantly less than the other bids, too!). Yurii works very cleanly and efficiently, and while sometimes there was a very small communication barrier, Yurii was able to translate his native Ukrainian to English on his phone, and everything went very smoothly! The project took three days, and we love our new kitchen backsplash! The pattern is immaculate, and makes such a great statement in our kitchen. If we ever have any future needs around our house, we'll give Olys Construction a call first!

Mike did an incredible job completely overhauling the floors in my 100+ year old home. I don't know…read morehow it ranks vs "normal" hardwood restoration projects, but it seemed pretty complicated to me. It involved not only sanding and refinishing, but leveling the kitchen floors and lacing in new wood with the old in multiple places, several patches, installing all new baseboards, and some creative problem-solving to work the quarter round around the floor vents. He also built a new cover for my crawl space entry to match the flooring around it. Throughout the job, Mike was responsive, friendly, patient, respectful, and worked with a high level of integrity and transparency. He was genuinely fantastic to work with - I never felt like I was being brushed off or taken advantage of (as opposed to some other contractors I've encountered). He finished the job on time and on budget and I'd absolutely hire him again and wouldn't hesitate to recommend him to anyone who needs flooring install/updates!

Mike exceeded every expectation and completely transformed our second home :). What used to be old…read morecarpet and cheap flooring now feels cozy, high-end, and beautifully finished. From the very beginning, he was incredible to work with, patiently walking us through floor types, colors, and pricing comparisons. He even ordered the flooring for us and secured a much better discount than we could have on our own. Mike is booked months in advance, but it is worth the wait. He genuinely cares about his work and his clients. There were several tricky areas that needed extra attention, and he handled them flawlessly. His patience, craftsmanship, and attention to detail really set him apart. This was actually the second time we hired Mike for flooring installation (first was our primary home and now the vacation home). I already knew he was good, his pricing is always fair, his estimates are detailed and transparent, but somehow the final result still completely blew me away. The work was absolutely PERFECT! If you're thinking about updating your floors, do yourself a favor and hire Mike. He is a true master of his craft and a rare hidden gem in the industry. Highly, highly recommend!

Great selection and helpful sales people. In the last year I've done new carpet in 2 of our homes…read moreas well, have referred these guys to a number of people in my sphere.

Excellent service!!! The Salesman, Cliff, and installer Kurt were AMAZING and able to help me in a…read moretime crunch, and Great to work with. Cliff made shopping for Luxury Vinyl Plank (LVP) easy. I told him what I was looking for and he was able to show me my options right away. Kurt, a lead installer, was able to come out to measure my space right away. He had a wonderful attitude despite sacrificing some of his own time to be there. I ended up having to go a different direction in my situation but I found it very noteworthy that Crown Carpet was willing to go above and beyond!! I will definitely keep them in mind in the future. Side note for those of us that are frugal: when comparing quotes some installers do not include things such as: pick up/delivery, baseboards & mouldings, etc.. (Crown has you covered)

After getting a high estimate from a large flooring firm, we contacted Sergey, and we are so glad…read morewe did! Extremely knowledgeable, hard working and honest, he explained in detail what needed to be done, showed us how we could remove our own baseboard trim to save a bit of money, and put in 5 long days to refinish our oak flooring. It is gorgeous, and Sergey is wonderful to work with - great, communication and a delightful story teller! Highly recommended!

Excellent craftsmanship! After getting the runaround from other contractors, we're so glad we…read morecontacted Sergey. He had superior communication throughout, letting us know exactly when he would arrive and depart, when he would return, what to expect, and asking if we had any questions. The crew was thoughtful, tidy, and did an amazing job. We'll be contacting them again to refinish the rest of our floors once we're ready. I wish all contractors could be as great!