I requested to have a storage unit as of December 2024. In this time I have had 3 rate increases by…read moreOctober 2025. By far the most ridiculous thing I have heard of. The location in Duluth MN is understaffed. While the manager is trying the best he can with what he has. There is zero support or integrity from the district manager and above. I went in to pay only to find out the facility was not open on Saturday due to understaffing. I find out my rate increased for a 3rd time. I dispute it since its not legal and I was never notified nor did I agree to the increase. I would have moved my items out if this was the case. The manager sent a request to have the rate reduced which it did a little bit. They are still trying to charge me the rate increase that I ever agreed to or was notified about. I search my emails and all I have are the monthly invoices and the receipts of payment. No acknowledgement of any increases. Would not recommend this facility at all ever.

Excellent experience. Front office staff was very knowledgeable and helpful. I most definitely…read morerecommend U S . Storage

By far the best storage company in town that I have found. Very reasonable pricing for nice sized…read moreunits. Very good customer service. Anytime I have a question about anything Jean is there with an answer! Definitely will be using my storage unit for a long time!!!

From the owner: You are able to rent online 24/7 with us at:…read more www.selfstorageinsuperior.com

This review is not directed at the local neighborhood dealers, who are often helpful and courteous…read more My concern lies with U-Haul's corporate logistics and vehicle dispatch team -- who have proven to be unprofessional, dismissive, and entirely unaccommodating. Despite making a reservation months in advance, I was informed that I would need to travel over 70 miles to pick up the reserved equipment. That is not customer service. When a customer makes a reservation, the company should ensure that assets are available locally or take steps to relocate them as promised. This experience has completely eroded my trust in U-Haul's ability to deliver on its commitments. I will not be using U-Haul again.

Someone close the associated with me has lost all their items through U-Haul they turned around and…read moresold her whole storage unit without notification. So-called manager of the area was supposed to contact us and let us know when it was going to go up for auction.

nice clean affordable place I would rent there againread more

We just moved to Duluth and couldn't find any available storage in the city so we ended up out in…read moreFish Lake. I am SO GLAD! It is a bit of a trek, but the people in the office are so very nice and responsible. They always call me back when I have a question. They even let ABF leave our moving trailer there over the weekend so we could move all of our furniture into the trailer without having to get a U-Haul. Fantastic customer service. A+++++

I used this company for my prior move in 2021 and they were phenominal. I don't know what happened…read morebut this time one of the men was rude and my bedroom closet almost got missed entirely but I noticed. My bathroom chest was missed so I had to have landlord find it. I finally emptied all boxes and cups and baking dishes are gone and the biggest thing is something of my great grandparents that is irreplaceable. I am heartsick. Will not be using them again.

Derek, Ryan and Ivan did a great job. They arrived on time, handled the items with care and…read morefinished ahead of our estimated time. Thank you for taking the stress out of our moving day!