Good service, good selection, but not what I wanted. Not any fault of theirs. I'm not your typical buyer.

Avoid this place like the plague. I have been a general contractor for over twenty years. I have never seen such deceptive sales practices. The owner, Mike Rocha, texted me a picture of a beautiful glass mozaic tile called Billie Ombre Glass He gave me a sample board to take home, The tile is extremely expensive at around $100/sq ft. It changes colors in different light. He charged me $13k, delivered it to the property I was renovating while I wasn't there, and what he delivered was the knock off version, Ombre Marble, AR $30/sq ft. After confirming with the tile manufacturer that it is two different products, and after they accepted to take Superior Stones return at no re stock fee, Mike STILL would not refund my money. On top of that, there is a bunch of unapproved billing, missing product, and the wrong and broken product. I paid him $49,600. I've received less than half of that. I have retained my attorney since Mike will not agree to refund my money for unopened, incorrect/damaged product, that was delivered less than 30 days ago. read more

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We had an impromptu refresh of our kitchen after our water softener dumped water all over our kitchen floor. We were looking around for backsplash tile and weren't really finding anything we liked. A contractor suggested that we check out Superior Stone. We brought a sample of our granite countertop as well as paint chips of the wall and cabinet colors. Karen was very helpful and gave us a few suggestions. One detail we really needed help with was how to end the tile along one of our cabinet walls. The previous backsplash ended vertically with the edge of the cabinets. I never liked that look. I also don't like the look that many people do where they extend the tile along the wall horizontally from the bottom of the cabinets. I don't really like that look either. Karen suggested we go all the way up the wall from the edge of the countertop. That's what we did and I absolutely love the look. So now we have a "new" kitchen that we really enjoy. We never spent time in the kitchen before other than cooking. Now we tend to hang out in the kitchen much of the time I guess because we like the look and it feels inviting. Huge thanks to Karen and Superior Stone. read more

Superior Stone - Kitchen before. - Building Supplies Near Me - Gilroy, California

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The owners were great, and helping me select a quartzite for our bathrooms. Karen was so helpful in assisting me with floor, shower, and niche tile and cabinet stain. There was very good communication and follow-through. read more

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I recently purchased Quartz from Superior Stone. They had a great selection and good prices Unfortunately this specific stones that I wanted did not come in the bookmatch, and we had to return it. The business handled my refund very professionally and quickly. I really appreciated their efforts in the whole ordeal! read more

It's been a pleasure working with Superior Stone to complete some updates to our home, including new floors for our downstairs and remodeling two bathrooms. @Karen was an integral part of the design process and I particularly admired her eye for matching colors and her creative energy in finding materials that all complimented each other. The personalized customer service Superior Stone provides sets it apart from other vendors. read more

Remember those Shane Co. commercials that said, "Now you have a friend in the diamond business"? That's how I feel about Superior Stone - now I have a friend in the natural stone business. We recently completed a whole house renovation, and I was looking for countertop material for my kitchen and bathrooms. After deciding that quartzite was likely out of my budget, I came to Superior Stone on a whim, just to admire slabs one last time. I fell in love with a slab of quartzite and asked Karen if she could recommend any fabricators, just so I could price it out. That's when my quartzite dreams started to become a reality. Karen referred me to one of her recommended fabricators, and he quoted me a very reasonable price to fabricate, demo and install the quartzite counters. He was able to use remnants from the 2 slabs I purchased to fabricate counters for my half bath and kids' bathroom as well. Thanks to Karen's fabricator recommendation, we were able to fit quartzite into our budget. Karen was WONDERFUL. She was patient and creative and suggested great tile to match the colors of my project. I ended up ordering all of our tiles, grout, and Schluter trim from Superior Stone as well because their prices were better than anything I found online and the customer service was great. Monica also weighed in on grout color and tile choices as well, and was super helpful. This is exactly the type of local business you want to see stay in business! They are awesome! I am so glad I went to Superior Stone, they were a game-changer for my remodel. Thank you, thank you, thank you! read more

Superior Stone - Shower with tiles ordered through Superior Stone - Building Supplies Near Me - Gilroy, California

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WE really appreciate the help and support that we received at Superior Stone, especially from Karen. She was very responsive to our needs, and helped us review may alternatives. We went through several iterations and Karen was patient and caring. We settled on what can only be considered the most fantastic solution for our bathroom, laundry room and entry bath. Thank you very much for all of your help, it would not have turned out so well without your support and guidance. read more

We were very impressed with Karen Walker at Superior Stone.  She is very knowledgeable about the qualities and care of their products.  She was also very helpful in selecting different options of tile that could be combined with each other and with the granite to get the best results for our bathroom and kitchen.  Our friends were very impressed with the results.  We were able to get combinations of tile and granite that look good together but have enough contrast to be interesting and not bland.  Karen's guidance made the whole experience easier than it would have been without her help.  There are so many choices that it can be overwhelming.  Thank you, Karen Walker. read more

Superior Stone - Total kitchen remodel. Stone slabs for counter and blacksplash and tile floor. - Building Supplies Near Me - Gilroy, California

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BAD customer service_ "superior "Stone was recommended to my husband by a friend. We are remodeling our kitchen and shopping for tile . We walked in to superior and were ignored by staff members. They just sat there. No hello, no greeting, just ignored us. We continued to walk around and were ignored. After approx. 10 minutes , we decided to leave . Still no greeting or goodbye. We like to shop locally and support our local business. It's sad that we were treated inferior. Will not capitalize " superior" . The American Heritage defines superior as:" Of great value or excellence; extraordinary. read more

Our 2nd time using Superior Stone. First time was quartz for our kitchen and bathrooms, and this time it was for our master shower. What a dream come true! Karen helped me with matching my shower pan and niche with the tile and she is so amazing! She's so sweet and knowledgeable! They were so nice to let me take samples home to see how it would look in my light. Jesse from Custom Tile and Stone installed it and he's great too! Shower doors were from Morgan Hill Glass. read more

Superior Stone - Building Supplies Near Me - Gilroy, California

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Karen was super helpful. I wasn't sure what I wanted to do with the bathroom and she pulled out several different samples. I found something I liked and she immediately pulled the complete look together including the tile for the walls and floor plus quartz for the vanity. She made the process so easy. The bathroom turned out so great and I will definitely come back for out next project. read more

So glad I came here when searching for tile, counter & flooring options. We were replacing 2 bathrooms and the options are overwhelming. Karen took her time to help with both educating me about materials and then with the process of choosing.. which for me is tough! Their prices were very competitive too. read more

Beyond amazing customer service! This is my first time purchasing from them. There was some material that was damaged (that i did NOT notice) and the employee/owner immediately replaced them, he noticed right away. Appreciated when he said " i'm putting in a replacement order right now I cannot have my customer walk out like this" amazing way of taking care of your customers and upholding a SUPERIOR Quality and customer service! read more

Very helpful and honest. Our shower and bathroom look beautiful.

Great selection. Friendly service. Good prices. Keep this small business afloat and check them out.

I worked mostly with Karen but the entire staff at Superior Stone is great. Karen was extremely helpful and patient with us after several visits and changing our minds several times for a kitchen and bathroom remodel. Our backsplash tile was on backorder but she kept us updated on the status throughout the process. Everything turned out great and I highly recommend Superior Stone! read more

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We recently completed a master bath remodel and ordered all of our flooring and wall tiles through Superior Stone. Their selection was top notch and we were very happy working with them. While their selection is great, the best thing about Superior Stone is the people that work there. We worked closely with both Monica and Karen. We made several trips to Superior Stone because we had a basic idea of what we wanted, but we weren't exactly sure of the product we wanted to choose. Both Karen and Monica were very professional and easy to work with. They helped us through a couple of our ideas and we ended up with a bathroom that we love. If you already know exactly what you want to order, Superior Stone can help. If you have a vague idea, or no idea at all what you want, this is where they will shine. Just keep telling them what you're thinking and they'll help guide you through the process. It took us a while to get to the final selections, but it was a painless process. We are happy to recommend Superior Stone to all our friends and they'll be our first stop when we're ready to do any additional remodeling. read more

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I did a home remodel, and the general contractor recommended Superior Stone for countertops and tile. My first trip there I met with Frank, who helped me select a kitchen countertop. On subsequent visits (probably at least half a dozen), I worked with Karen, who helped me pick out floor tile and a bathroom vanity countertop. Most (but not all) of my trips were on a Saturday. Even though there were other customers in the store, Karen made sure everyone was being assisted. I live in the south bay, but it was worth the trip to Gilroy. They had a good selection, could provide samples, and were very helpful. read more

These people have a great selection of tile and a very decent selection of granite slabs. The best part is their ability to help you match things up. Probably the toughest part of choosing what to buy. read more

Superior Stone - Building Supplies Near Me - Gilroy, California

Fantastic place to find a wide variety of tile and stone products. They have tons of options to choose from, and Karen was super helpful in assisting us with selecting just the right combination of stone, quartz, and tile for our bathroom project. In addition, when we needed to make some last minute changes, Karen went out of her way to find options and source the materials we needed to keep our project on schedule. I highly recommend Superior Stone! read more

Karen at Superior Stone is amazing. She helped us with finding the right tile and designing the right look for our home. Since we had 2 different tiles working together, she made sure they would fit perfectly she even reached out to the vendor and had them pull pieces off the shelf to measure them and ensure they are exactly the same. Karen helped us so much in a somewhat difficult process and we could not be happier with the outcome. She was always available in the office or even via text to help us bounce ideas back and forth. We went with a HUGE 32x32 porcelain in a black and white checkered diamond pattern and it looks stunning. Like natural marble without the high maintenance. And because we don't wear shoes in our home she introduced us to the heating element that is ahhhmmmmazing under these gorgeous floors! I highly recommend superior stone in Gilroy. Talk to Karen or Monica. They are both superior - no pun intended :-) read more

Superior Stone - Building Supplies Near Me - Gilroy, California

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Good service and pricing. If you want design help ask for Karen. She's amazing. She also follows through with bids and invoicing promptly.

I recently purchased a bunch of tile here for my kitchen backsplash and had a really great experience! SERVICE: The staff is very friendly and knowledgeable. They gave me lots of options and recommendations for types of tile and designs for my backsplash. I ran into a hiccup with my order, which was completely my fault, and they were incredibly accommodating and helpful in fixing my dilemma. PRICING: Very affordable compared to many tile shops I looked at. TILE: I ordered marble tile and glass/stone mosaic tile. Both are great quality and look amazing in my backsplash! Couldn't have been happier with my experience here. I will definitely come back to Superior Stone for future projects. In fact, I'm actually planning on redoing my master bathroom soon, so I'll certainly be back for more tile! read more

My husband and I just redid our whole kitchen. We used Superior Stone for our counter tops and back splash. We are so impressed with the quality and service e we received, the completed job is beautiful. We recommend to anyone in the Bay Area to go and check out their show room and talk to Monica. She was just amazing and made us feel at ease. Never had no worries! Thank you Monica and staff for making our dream kitchen come through! read more

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Wanted to shop local and support local businesses but........ absolutely the most horrible customer service or should I say no service at all. Two men in there offices one on the phone the other visiting with a friend. No acknowledgment what so ever then a female employee comes on the floor still no acknowledgement. No even a Hi I will be right with you NOTHING! Then I am walking around no one is there they all left.... an empty showroom. So I left and will spend my money elsewhere. As I was walking in two women where walk out very unhappy with the NO service I should've walked away then. Zero stars from me. read more

We are a Design/Build General Contractor and have been using Superior Stone for years to satisfy our clients needs. Frank, Mike and Monica are awesome, very knowledgeable and great to work with. They always go above and beyond to make sure our clients are elated with their purchases and are very helpful putting together material/design packages as well. We have clients coming in from all over the Bay Area because we think they are that good. What a great resource for us! Give them a try, you will not be disappointed! read more

Frank and Michael were fabulous to work with at Superior Stone in Gilroy. We live in Salinas, but my Soledad-based stone fabricator, Rich Castillo of RC Tile & Granite, recommended Superior over others we were considering and now I know why. They were honest, fair in pricing, and reliable in their delivery schedule. Frank made great recommendations on the selection that was most helpful and he made sure to tell us the positives of the slabs we selected. I love my Bianco Antico Granite and it looks wonderful in my newly remodeled kitchen. The cost fit right in my budget and the beauty of the stone would not given justice by photos. I love its uniqueness without too much movement and it was just what I was looking for. I have had a lot of fun choosing a paint color to coordinate with it. (I've chosen Kelly Moore Campfire Smoke and it looks warm and welcoming along with my Swiss Coffee cabinetry and Bianco Antico granite.) I am so pleased that my journey for my dream kitchen started with Superior Stone. I highly recommend their expert services! read more

After going to at least 25 stone/granite stores I was seriously on the verge of tears ready to pick just anything for my countertops. Nothing I saw said buy me. I went to Superior Stone in Gilroy and Karen Walker was quite helpful and understood my frustration. She gave me a referral to MSI (their supplier) in Hayward and I found the perfect countertop. Karen has been very helpful in helping me pick backsplash & entry tile items too, items I wouldn't even have thought of. I highly recommend this company! Thank you Karen Walker! You were a God send! read more

Well, sadly to say.....started out good with this company, then turned to standard replies for a business that doesn't care. Mother in law went here to get counter slabs. Quartz was beautiful and no issues. Then came the ever daunting backsplash. Found the perfect match, last in existence in the world, discontinued of course. Ordered more than needed, from southern CA, arrived in March. Sat in the boxes after delivery in the garage, untouched by us, until COVID-19 restrictions allowed my contractor to install. Low and behold, when unboxed, 85% of the tiles were broken.... Contractor began the install and found this tragedy and informed me. I went to the job and saw for myself and yup, not only were there massive amounts of broken tiles in each sheet of 12 x18 meshed sets, it was truly a disaster as each box of ten sheets had 6 to 8 with a broken tile, rendering them useless. Sucks right?? The worst part is that the supplier obviously knew this as they had epoxied the broken ones they saw back together and shipped anyways. During shipping, more broke and nobody knew as we didn't get to install until recently as Covid restrictions were lifted. I know, sad story as we should have checked the condition on arrival back in late March and shame on me for thinking the order would be in good shape. The part that disappoints me is that when I called superior stone, they told me that there was only a 30 day "return period". Yup, that was their answer. Ok, I'll give them that when we aren't in a pandemic..... Luckily I ordered way over what we needed due to short supply and the discontinued stock but I ended up having to eat the cost in extra time for my contractor to pick and pull non broken pieces to put in the broken pieces place. It all comes down to money every time. All I wanted was a little compensation to pay the difference of what it cost me on the tile setting price but Superior Stone didn't want to get into it. Best tip here is check your order before leaving their store. If not, good luck feeling you got your monies worth. I'll try to post pics of the tile with this review. Won't ever make this mistake again and won't be going to Superior Stone due to their lack of customer appreciation. I'll gladly remove this review if they make it right but that's doubtful since my "30 days" are up! read more

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My entire experience with Superior Stone - from start to finish - was FANTASTIC! I was updating my kitchen counters and had gone to numerous granite supplies in the Bay Area in search of the perfect slabs. When I finally made my way to Superior Stone I had started to become frustrated because I could not find the what I had in mind. As soon as I walked into Superior Stone I started to feel upbeat and positive. They had numerous high quality, GORGEOUS slabs displayed in a way that they could be easily viewed and evaluated. I was struck by the clarity and beauty of the many of the slabs - very different than what I had seen at most of the other stores. I felt free to walk around and examine the slabs without a salesperson hovering over me. However, once I showed interest and started asking questions, I was pleasantly greeted by an amazing salesperson - Frank, one of the co-owners. Within minutes Frank calculated the square footage of my kitchen, determined the number of slabs I needed and was on the phone with an installer to get an approximate cost for installation. I was shocked! That had never happened at any of the other locations! Frank was extremely attentive without being annoying. He listened to my concerns and interests and helped guide me with his experience. He also sent me numerous emails following up on my many requests regarding supply, cost and process. I finally decided on 3 slabs of the most delicious granite I have ever seen - all thanks to Frank's assistance and expert customer service. He then referred me to a wonderful installer - Edgar Valence - to do the work. I am very grateful that Superior Stone has such a wonderful supply of high quality granite and also for Frank and his fantastic attention to detail and customer service! I highly recommend Superior Stone! read more

The knowledge and expertise demonstrated by Frank and Michael is outstanding. They give freely of their time to offer suggestions, advice and options. We have purchased granite and tile from them on several occasions and have been pleased with the service, the price and the results. We feel very lucky to have found Superior Stone and have recommended them to many friends and acquaintances. We highly recommend them and their products to anyone thinking of doing a remodel. We have visited many showrooms in the San Jose area and none come close to the service and expertise of Superior Stone. Bob & Barbara - Gilroy read more

I personally know of a few friends who have used Superior Stone for their remodels and Granite work and were extremely pleased with their expertise and knowledge. Kudos! read more

Superior Stone's service and selection is unmatched! I can not say enough wonderful things about this business. Their showroom is very impressive, it has a gorgeous selection of quality tile, flooring, granite slabs and much more. Frank and Michael were extremely helpful in the design process and came up with some great cost saving ideas. They were super pleasant to work with and were able to beat competitors pricing. If your remodeling your home, look no further, Superior Stone's amazing selection and expert advice will help you achieve the look you envisioned. I look forward to seeing what fabulous ideas we come up with for phase two of the remodel! Thank you for being so awesome! read more

We purchased our granite and tile from Superior Stone. Everything in their showroom and warehouse is absolutely GORGEOUS!. I honestly couldn't be happier with our choice of granite and tile. My kitchen looks amazing. The customer service is fantastic. Everyone is very helpful. The quality is amazing. If your going to remodel your home put the money towards quality. I had recommendations to go to KZ Cabinet and Best Tile in San Jose, let me tell you these places sell extremely cheap material from China. The prices are very low but too good to be true. If you care about quality and want to spend your money wisely then shop at Superior Stone. You will not be disappointed. I highly recommend A&A Granite in Morgan Hill for Installation. read more

Great place for tile and stone selection and pricing! Was able to find very unique stone with very competitive pricing! Give them a call or go to their very nicely finish showroom, you won't be disappointed! Thanks Frank! read more

I am currently in the middle of a Guest and Master bath remodel. I had gone to other places in Morgan Hill and it was 15 minutes before anyone acknowledged that I was even there, so I left and found Superior Stone. It was a TOTALLY different experience. The second I walked in the door Karen greeted me and showed me where the hand sanitizer was. She then proceeded to help me with my tile needs and found exactly what I wanted for both baths. Every selection was summarized and kept track of with type of tile/grout/vanity tops I wanted for each bathroom. This was really important as there is so much to think about when making these decisions. I couldn't recommend her or this company highly enough. Its really the best in the area and you won't be sorry you came here. The Guest bath is finished and just stunning. The Master is next. Later on there will be a kitchen remodel and I will definitely be back. GREAT customer service, tile/granite/quartz selection and presentation. If I could give 6 stars I would. Superior Stone is exactly that....SUPERIOR!! read more

Beautiful showroom, great variety, OUTSTANDING service. Thank you so much Frank! Will definitely recommend Superior stone to friends and family. read more

Superior Stone is my first choice for tile, counters and hardwood floors. As a kitchen designer I recommend my clients to Superior Stone because it is a "one stop shop". The products are very well price and there's always new slabs being ordered for the showroom. The very best thing about Superior Stone is the personalized service from Mike and Frank. As an owner operated business these two treat every client like their most important no matter the size of the job or budget. They go the extra mile to get samples and expedite shipping. The showroom itself is large and clean making it easy to shop and put a project together. I have always had a great experience at Superior Stone and highly recommend them! read more

We recently remodeled our kitchen and worked with Frank and Michael on our granite slabs, backsplash, and sink. I highly recommend working with these guys -- they are honest, prices are competitive, good product, and convenient. I went in numerous times to look at slabs and backsplash. They were always helpful when I needed them -- in the store and over the phone and email. I never felt pressured and I trusted them. They price matched a sink I wanted that they happened to have in stock, when it was backordered everywhere else. The granite slabs we chose are beautiful and seem to be high quality. Overall, I have no complaints from my experience with Superior Stone. read more